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*****
Nice to meet you, *****!
How do I access my venmo statements from 2021. I need them for tax purposes?
To view your complete transaction history or statement, log into your Venmo profile from a web browser and follow these steps: Click “Statement” or click on --- https://venmo.com/account/statement to view your transaction history.
I need them for my appt tomorrow. When I login it is only giving me the option to view 2022 statements
Do you log in using the website?
I did what you sent to me several times
yes, venmo.com
*****, do you use the same account on Venmo as in 2021?
Is there something specific I have to do to get last years statements
No, there aren't specific options available for that.
I have two Venmo’s. I have had the business one for a while
You probably need to check this account also.
Have you done that already ?
No I did not. Should I do that now while on with you
It's up to you, *****:)
Ok, give me a minute and let me try
Sure, take your time.
How is it going ?
Still trying. So should I login to the other account with that email address and I don’t remember the password so is it ok to reset the password to the other venmo too? I don’t want to screw up my venmo
Yes, you can always reset the password if you have an access to the linked email address/phone number.
Ok I will try that
So, I tried to reset my password with my other email address but it just keeps sending verification to the original email address
Did you choose the right account to reset the password for?
Yes
Got you
I don’t know what else to do and its frustrating, lol
So I just checked and it’s my personal one that keeps coming up and I can’t figure out t
how to toggle back to my other acct
I am not very tech savvy but I can usually navigate this
You need to sign out first from your personal account first
Where do I do that
Tap the three horizontal lines on the top right of your screen. Select Settings.
Scroll to the bottom and tap Sign Out of Venmo.
From the app on my phone I can toggle back and forth and I can send money from One to the other
On my tablet or on my phone app
Please try that on your phone app.
Ok
Let me know how everything is going.
Im trying now and I will let you know
Sure, take your time.
Now I keep getting message that says server returned error and I can’t get into either account. Ugh
this is how I Do most of my business transactions
I was able to login on my table to my personal venmo but it won’t let me do anything on my phone app
Do you mean that you cannot log in on your phone app?
yes
I cannot
even if i try resetting the password again
It just says something went wrong with the server
I need this for business everyday
Let me check it. Probably it's a problem directly with Venmo.
What am I to do now. I have a tax appt tomorrow morning and now I can’t do anythihg.
Make sure you're connected to the internet and have enough storage/memory available on your device.
I do and it signed me out of my table now because it says too many redirects have occurred. Now what do I do
Log out of your Venmo account and back in. Delete the Venmo app and reinstall.
Try these variants.
I can’t log out because it won’t even show it anymore
Okay, please try to delete the Venmo app and reinstall.
ok
I'll wait here.
ok
Ok it came back
Try log in. Then choose “Forgot your password?” or “Forgot Password?” when signing in and enter your email address or phone number.
Let me try
I’m in on my desktop
Great.
now what
What do you want to check?
My 2021 venmo statements
I got it. Thank you
Everything is allright?
I think so
Great.
trying to download it all now
Is there anything else I can do for you today?
No, Thank you
Please feel free to contact us at any time. We'll be happy to help you.
thank you
You're welcome!
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