Updated: May 06, 2023
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by Viktoriia Yushkevych
Tech Expert & Writer
375 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

How can I unblock my outlook email

I am unable to bring up my e-mail account on my open microsoft page

Short summary:

If you can't access your email account, clear the cache and cookies on your Microsoft Edge browser. To do this, follow these steps:

  • In Edge, select Settings and more (3 dots) in the upper right corner of your browser window.
  • Select Settings > Privacy, search, and services.
  • Select Choose what to clear under Clear browsing data > Clear browsing data now.
  • Under Time range, choose a time range from the list (all time).
  • Select Cookies and other site data, and then select Clear now.
  1. Restart your laptop or PC and try accessing your Outlook email account again using Microsoft Edge.
  2. If you still can't access your Outlook email account using Microsoft Edge, try logging in from another browser, such as Google Chrome.
  3. Check if there are any updates for Microsoft Edge by clicking on the three horizontal dots in the upper right-hand corner of the browser window, selecting "Settings," scrolling down and clicking on "About Microsoft Edge." If an update is available, install it.
  4. Disable all extensions in Microsoft Edge except for Adblock, Amazon Assistant, and Instant Dictionary. To do this, click on the three horizontal dots in the upper right-hand corner of the browser window, select "Extensions," and turn off the toggle switch next to each extension.
  5. If none of the above steps work, reset the browser settings to default. To do this, click on the three horizontal dots in the upper right-hand corner of the browser window, select "Settings," then scroll down and click on "Reset settings."
  6. Test your Outlook email account again and verify that you can now access it.
author

Hello, thank you for using Howly.
Can you please tell me your Outlook email?

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Customer Replay

*****@hotmail.com Last night I received a email message saying that I have been hacked. I wanted to block the e-mail and so I deleted and blocked it. I wasn't quite sure what I was doing and the e-mail came back repeatedly. So I did something to the computer in an attempt to block his message. After I did whatever I did I was unable to get into my outlook e-mail. I'm a senior citizen so I'm not sure what I did, but I cannot open outlook anymore. Hope you can help me fix it.

author

Can you please tell me, do you remember your password for this email?

Customer Replay

yes

author

Can you please tell me, when you try to sign in here -> https://outlook.live.com/, at what point you can't continue?
Try to sign in, please, by clicking on the link and using your email -> *****@hotmail.com and tell me, if you are not able to get in.

Customer Replay

I clicked on the site and it comes up blank

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author

Are you using the Microsoft Edge browser?

Customer Replay

Yes

author
Top answer

Please, try to clear the cache and cookies following this:

  1. In Edge, select Settings and more (3 dots) in the upper right corner of your browser window.
  2. Select Settings > Privacy, search, and services. Select Choose what to clear under Clear browsing data > Clear browsing data now. Under Time range, choose a time range from the list (all time).
  3. Select Cookies and other site data, and then select Clear now.
Customer Replay

Give a minute to try this
I tried what you have me and the page for outlook still comes up blank

author

Could you specify, please, what device you use?

Customer Replay

Dell laptop Inspiron 17

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author

Could you try to use your phone, please, to check if it works there?

Customer Replay

Yes it works on my cell phone.

author

Got it. Could you restart your computer and check if it works, please?

Customer Replay

Ok
No it did not work.

author

Do you have only one browser?

Customer Replay

I also have google/chrome on my laptop but I do not use it

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author

Could you try to Log into Outlook from another browser, please?

Customer Replay

ok
It opens up by using Google

author

So, all the pages work, only Outlook is blank in Microsoft Edge, correct?

Customer Replay

Yes

author

Let's check any browser updates, *****:

  • Click on the three horizontal dots in the upper right-hand corner of the browser window.
  • In the drop-down menu, click on "Settings."
  • Scroll down and click on "About Microsoft Edge."
Customer Replay

Microsoft Edge is up to date

author

Let's try to disable extensions in Microsoft Edge.

  • Please click on the three horizontal dots.
  • In the drop-down menu, click on "Extensions."
  • You'll see a list of all the extensions you have installed in Microsoft Edge.
  • To disable an extension, simply click on the toggle switch next to it to turn it off.
Customer Replay

We've turned all off except for three: Adblock, Amazon Assistant, and Instant Dictionary

author

I got it, check it now, please.

Customer Replay

It looks like it wants to work but it's still a blank page for outlook

author
Top answer

I got it, unfortunately, there is only one more thing we can try to do.
We can try to reset browser settings to default ones.
To do this, click on the three horizontal dots in the upper right-hand corner of the browser window, click on "Settings," then scroll down and click on "Reset settings."

Customer Replay

You will not believe it. IT WORKED!!! YEA!!

author

That's good.
It's a pleasure to help you!

Customer Replay

Thank you so Much

author

Please double-check it.

Customer Replay

It still Works...go have a cup of coffee

author

Is there anything else I can do for you today?

Customer Replay

No you did it all...thank you

author

You are very welcome!

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