Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What machine you're trying to connect to iPad exactly?
What machine you're trying to connect to iPad exactly?
Customer Reply
cricut explore air 2
What do you see when trying to connect it to your iPad?
Customer Reply
It says "there was an issue communicating with your Cricut machine."
Were you able to pair it before?
Customer Reply
I never have on this iPad
Ok, can you connect your Cricut to another device?
Customer Reply
nope not my phone either
You're chatting with me from your phone, right?
Customer Reply
yes
Do you know how to take a screenshot of it?
Customer Reply
yes
Great
Please, try to connect to your Cricut from your phone again.
Please, try to connect to your Cricut from your phone again.
Customer Reply
Okay
And take the screenshot of this error.
Customer Reply
okay
After that, return to our chat. I'll explain how to share it with me.
Customer Reply
Visitor uploaded: image.png
Type: image/png
Size: 478142
Type: image/png
Size: 478142
Open your phone Settings, and unpair your Cricut machine from your mobile device. Re-pair your Cricut machine to your mobile device. Launch the Cricut Design Space app. Attempt to complete your project again.
Customer Reply
okay
Thanks! Please keep me posted
Customer Reply
One more question when I click on my Cricut to connect it it says pin what does that mean
PIN? Like a 4 numbers?
Customer Reply
yes I don't rennet creating a pin is that when I need to connect it
It is like a security option. Are you sure that no one has created this for this device, *****?
Customer Reply
no I'm sure because it does the same thing on the iPad
Try 0000, then select Connect
Customer Reply
okay
Let me know the result
Customer Reply
That worked!
Woo-hoo, great news, *****
Customer Reply
Thank you!
Let's try to make everything else working in the same easy way :)
Customer Reply
Yes I agree!
It all worked!
It all worked!
I am so happy to hear that!
You have done great work, *****
You have done great work, *****
Customer Reply
Me too thank you!
Do you have any additional question I can help you with?
Customer Reply
Nope!
Alright! That was a pleasure to talk with you!
Thank you for choosing Howly!
If you have any additional questions don't hesitate to contact us anytime.
Thank you for choosing Howly!
If you have any additional questions don't hesitate to contact us anytime.
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