Updated: March 14, 2023
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by Mia Green
Tech Expert & Writer
612 resolved issues

How can I connect my machine to my iPad it's says communication issue

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
What machine you're trying to connect to iPad exactly?

Customer Replay

cricut explore air 2

image

author


What do you see when trying to connect it to your iPad?

Customer Replay

It says "there was an issue communicating with your Cricut machine."

banner 3
author

Were you able to pair it before?

Customer Replay

I never have on this iPad

author

Ok, can you connect your Cricut to another device?

Customer Replay

nope not my phone either

author

You're chatting with me from your phone, right?

Customer Replay

yes

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author

Do you know how to take a screenshot of it?

Customer Replay

yes

author

Great
Please, try to connect to your Cricut from your phone again.

Customer Replay

Okay

author

And take the screenshot of this error.

Customer Replay

okay

banner 9
author

After that, return to our chat. I'll explain how to share it with me.

Customer Replay

Visitor uploaded: image.png
Type: image/png
Size: 478142

author

Open your phone Settings, and unpair your Cricut machine from your mobile device. Re-pair your Cricut machine to your mobile device. Launch the Cricut Design Space app. Attempt to complete your project again.

Customer Replay

okay

author

Thanks! Please keep me posted

Customer Replay

One more question when I click on my Cricut to connect it it says pin what does that mean

author

PIN? Like a 4 numbers?

Customer Replay

yes I don't rennet creating a pin is that when I need to connect it

author

It is like a security option. Are you sure that no one has created this for this device, *****?

Customer Replay

no I'm sure because it does the same thing on the iPad

author

Try 0000, then select Connect

Customer Replay

okay

author

Let me know the result

Customer Replay

That worked!

author

Woo-hoo, great news, *****

Customer Replay

Thank you!

author

Let's try to make everything else working in the same easy way :)

Customer Replay

Yes I agree!
It all worked!

author

I am so happy to hear that!
You have done great work, *****

Customer Replay

Me too thank you!

author

Do you have any additional question I can help you with?

Customer Replay

Nope!

author

Alright! That was a pleasure to talk with you!
Thank you for choosing Howly!
If you have any additional questions don't hesitate to contact us anytime.

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