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How can I connect my machine to my iPad it's says communication issue
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What machine you're trying to connect to iPad exactly?
cricut explore air 2
What do you see when trying to connect it to your iPad?
It says "there was an issue communicating with your Cricut machine."
Were you able to pair it before?
I never have on this iPad
Ok, can you connect your Cricut to another device?
nope not my phone either
You're chatting with me from your phone, right?
yes
Do you know how to take a screenshot of it?
yes
Great
Please, try to connect to your Cricut from your phone again.
Okay
And take the screenshot of this error.
okay
After that, return to our chat. I'll explain how to share it with me.
Visitor uploaded: image.png
Type: image/png
Size: 478142
Open your phone Settings, and unpair your Cricut machine from your mobile device. Re-pair your Cricut machine to your mobile device. Launch the Cricut Design Space app. Attempt to complete your project again.
okay
Thanks! Please keep me posted
One more question when I click on my Cricut to connect it it says pin what does that mean
PIN? Like a 4 numbers?
yes I don't rennet creating a pin is that when I need to connect it
It is like a security option. Are you sure that no one has created this for this device, *****?
no I'm sure because it does the same thing on the iPad
Try 0000, then select Connect
okay
Let me know the result
That worked!
Woo-hoo, great news, *****
Thank you!
Let's try to make everything else working in the same easy way :)
Yes I agree!
It all worked!
I am so happy to hear that!
You have done great work, *****
Me too thank you!
Do you have any additional question I can help you with?
Nope!
Alright! That was a pleasure to talk with you!
Thank you for choosing Howly!
If you have any additional questions don't hesitate to contact us anytime.
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