Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you provide me with a screenshot or a photo of that?
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Size: 2291085
Please, choose your profile icon
And take a photo of what do you have there
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Size: 4370518
Soons I press Netflix this comes up
Where is my icon?
It should be at the top of menu
A yellow icon from the first photo from you
Then?
what?
What do you have there?
Take a photo, please
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 3542606
Is that the profile you always use?
Yes but in English
Choose it, please
After that you should see Language option
soons I press it this page comes up but not in English
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Size: 4332321
Please, go to the screen where you can switch between profiles again
And click on the edit button under your profile
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This is what comes up
That comes after you click on the icon with the pencil picture?
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Size: 2828329
This comes after pencil click
Alright
Please, choose Bahasa
Got it thank you so much
Is it ok now?
yes thx
Maybe you have any other questions?
not now thank you
I am so pleased to see your issue got resolved!
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