Updated: May 30, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

I would like to recover my hacked facebook account

I have already talked to a lot of experts online giving me all the common strategies. they did not work

Short summary:

  1. Fill out the "My Personal Account is Disabled" form: Visit this link: https://www.facebook.com/help/contact/260749603972907. Provide the required information and submit the form. Facebook will contact you via the email address you provided within 1 to 5 business days.
  2. If you're unable to create a new account or receive a verification code: Pause your attempts for 12-16 hours. Trying multiple times within a short period can cause issues. After the waiting period, try creating a new account again and ensure you receive the verification code.
  3. If your information cannot be submitted: Fill out the "Confirm your identity" form instead. Go to this link: https://www.facebook.com/help/contact/183000765122339. Scroll down, click "Choose files" to upload a photo of your ID, insert your email address, and submit the form. Facebook will contact you via email within 1 to 5 business days.
  4. Once you have a new account: Sign in to Facebook from a computer. Click your profile photo in the top right corner, then select "Help and Support" > "Report a Problem." Follow the on-screen instructions, select the relevant topics, and explain your issue. Choose the "Log in" option and provide any necessary information about your real account.
  5. Await Facebook's response: You should receive a response from Facebook within 1 to 5 business days regarding the status of your account recovery.
author

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay

*****

author

Nice to meet you, *****

Customer Replay

thank you

author

What troubleshooting have you done so far?

Customer Replay

all the ones advised by facebook and the experts, like trying to get a v code on my phone, I am not even receiving that, I went through what facebook recommends, nothing. I was finally able to ask a review
then I noticed that my whatsapp was taken down, they said i did not follow the terms of service,

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author

Did you fill the identity form?

Customer Replay

I did not do that, I think it's because whatsapp belongs to Meta

author

It was deleted from the phone?

Customer Replay

I did the identity form I think. I did that for instagram and I recoved my instagram
the app was not deleted from the phone. Whatsapp sent a message that I cannot use it, so I am not able to log in whatsapp. I contacted them and asked them to review again because I think they did that becuase they belong to meta

author

Id you have filled in the form you need to wait for their decision
Got you

Customer Replay

what do you mean

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author
Top answer

If you do not have access to a Facebook account, then you can use the account of friends/relatives to do this. Also, you need to prepare a screenshot of the error/problem you see on the screen in advance, because it will need to be uploaded there.

  1. Sign in to Facebook from a computer.
  2. Click your profile photo in the top right corner of the Facebook window.
  3. Select Help and Support > Report a Problem and follow the on-screen instructions.
Customer Replay

live alone and cannot sign into other people account...maybe I am not understanding

author

If you may create a new account and do it from the new account

Customer Replay

I created a new account. Let me see if I understand you want me to log into the new account and then do what? when I check my account it says the account will be disabled in 12 days

author

Does it say that when you check your profile from the new account?

Customer Replay

the old account

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author
Top answer

You need to submit the “My Personal Account is Disabled” form
https://www.facebook.com/help/contact/260749603972907
The forms allow you to contact Facebook directly to restore your account. After you’ve submitted a form, Facebook will contact you via the email address that you’ve provided.
You’ll typically receive a response from them in 1 to 5 business days.

Customer Replay

OK I will do that. will it help even if my account was hacked?

author

Should help
We should do everything to recover the account

Customer Replay

I tried to create a new account and when I enter my phone number it says that it is sending me a code, and I do not get a code

author

Have you done that more than 3 times?

Customer Replay

yes, I have done it for days. I have consulted experts like you...

author

You should pause that for a while
Try doing that in12- 16 hours
I mean getting code

Customer Replay

oh I was doing it twice a day...not many times a day
let me check the link you sent really quick

author

Take your time!

Customer Replay

ok I just did fill the form, and it says my information cannot be submitted. Let me take a screenshot

Customer Replay

ONE SEC
Visitor uploaded: Screenshot.png
I think that it's because I used my email

author
Top answer

Yes
You need to submit the “Confirm your identity” form:

  1. Go to 
    https://www.facebook.com/help/contact/183000765122339
  2. Scroll down to the bottom of the page
  3. Click "Choose files" and upload a photo of your ID (it can be IDs issued by the government, IDs from non-government organizations, official certificates, or licenses that include your name, etc)
  4. Insert your email address
    Facebook will contact you via the email address that you’ve provided.
    You’ll typically receive a response from them in 1 to 5 business days.
Customer Replay


ok thank you. I will do that. By the way, I just successfully created a new account

Customer Replay

so what did you want me to do when I have another account?

author
  1. Sign in to Facebook from a computer.
  2. Click your profile photo in the top right corner of the Facebook window.
  3. Select Help and Support > Report a Problem and follow the on-screen instructions.
Customer Replay

OK, I have 2 options on the scree 1 help us improve facebook 2 something went wrong
which one do I choose?

author

Start with second

Customer Replay

ok

Customer Replay

it has a dropdown menu about the topics
should I use log in?

author

Chose relevant to your case

Customer Replay

I think log in, they also have price

Customer Replay

but this is from a new account with a different name how does that help me? should I add my real account info?

author

Of course!

Customer Replay

OK I just sent them a message
saying that my account was hacked and I needed them to review carwefully

author

You’ll typically receive a response from them in 1 to 5 business days.

Customer Replay

ok thank you, I appreciate your help
So what is the next step?

author

Do you have any additional questions I can help you with?

Customer Replay

no thank you
ok bye for now

author

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay

you too

author

Thank you!

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Comments

1 comments
Madison98
Invalid Date
Ugh, Facebook's account recovery process is such a hassle. 😡

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