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I would like to recover my hacked facebook account
Short summary:
- Fill out the "My Personal Account is Disabled" form: Visit this link: https://www.facebook.com/help/contact/260749603972907. Provide the required information and submit the form. Facebook will contact you via the email address you provided within 1 to 5 business days.
- If you're unable to create a new account or receive a verification code: Pause your attempts for 12-16 hours. Trying multiple times within a short period can cause issues. After the waiting period, try creating a new account again and ensure you receive the verification code.
- If your information cannot be submitted: Fill out the "Confirm your identity" form instead. Go to this link: https://www.facebook.com/help/contact/183000765122339. Scroll down, click "Choose files" to upload a photo of your ID, insert your email address, and submit the form. Facebook will contact you via email within 1 to 5 business days.
- Once you have a new account: Sign in to Facebook from a computer. Click your profile photo in the top right corner, then select "Help and Support" > "Report a Problem." Follow the on-screen instructions, select the relevant topics, and explain your issue. Choose the "Log in" option and provide any necessary information about your real account.
- Await Facebook's response: You should receive a response from Facebook within 1 to 5 business days regarding the status of your account recovery.
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
*****
Nice to meet you, *****
thank you
What troubleshooting have you done so far?
all the ones advised by facebook and the experts, like trying to get a v code on my phone, I am not even receiving that, I went through what facebook recommends, nothing. I was finally able to ask a review
then I noticed that my whatsapp was taken down, they said i did not follow the terms of service,
Did you fill the identity form?
I did not do that, I think it's because whatsapp belongs to Meta
It was deleted from the phone?
I did the identity form I think. I did that for instagram and I recoved my instagram
the app was not deleted from the phone. Whatsapp sent a message that I cannot use it, so I am not able to log in whatsapp. I contacted them and asked them to review again because I think they did that becuase they belong to meta
Id you have filled in the form you need to wait for their decision
Got you
what do you mean
If you do not have access to a Facebook account, then you can use the account of friends/relatives to do this. Also, you need to prepare a screenshot of the error/problem you see on the screen in advance, because it will need to be uploaded there.
- Sign in to Facebook from a computer.
- Click your profile photo in the top right corner of the Facebook window.
- Select Help and Support > Report a Problem and follow the on-screen instructions.
live alone and cannot sign into other people account...maybe I am not understanding
If you may create a new account and do it from the new account
I created a new account. Let me see if I understand you want me to log into the new account and then do what? when I check my account it says the account will be disabled in 12 days
Does it say that when you check your profile from the new account?
the old account
You need to submit the “My Personal Account is Disabled” form
https://www.facebook.com/help/contact/260749603972907
The forms allow you to contact Facebook directly to restore your account. After you’ve submitted a form, Facebook will contact you via the email address that you’ve provided.
You’ll typically receive a response from them in 1 to 5 business days.
OK I will do that. will it help even if my account was hacked?
Should help
We should do everything to recover the account
I tried to create a new account and when I enter my phone number it says that it is sending me a code, and I do not get a code
Have you done that more than 3 times?
yes, I have done it for days. I have consulted experts like you...
You should pause that for a while
Try doing that in12- 16 hours
I mean getting code
oh I was doing it twice a day...not many times a day
let me check the link you sent really quick
Take your time!
ok I just did fill the form, and it says my information cannot be submitted. Let me take a screenshot
ONE SEC
Visitor uploaded: Screenshot.png
I think that it's because I used my email
Yes
You need to submit the “Confirm your identity” form:
- Go to
https://www.facebook.com/help/contact/183000765122339 - Scroll down to the bottom of the page
- Click "Choose files" and upload a photo of your ID (it can be IDs issued by the government, IDs from non-government organizations, official certificates, or licenses that include your name, etc)
- Insert your email address
Facebook will contact you via the email address that you’ve provided.
You’ll typically receive a response from them in 1 to 5 business days.
ok thank you. I will do that. By the way, I just successfully created a new account
Great!
so what did you want me to do when I have another account?
- Sign in to Facebook from a computer.
- Click your profile photo in the top right corner of the Facebook window.
- Select Help and Support > Report a Problem and follow the on-screen instructions.
OK, I have 2 options on the scree 1 help us improve facebook 2 something went wrong
which one do I choose?
Start with second
ok
Thanks!
it has a dropdown menu about the topics
should I use log in?
Chose relevant to your case
I think log in, they also have price
log in
but this is from a new account with a different name how does that help me? should I add my real account info?
Of course!
OK I just sent them a message
saying that my account was hacked and I needed them to review carwefully
You’ll typically receive a response from them in 1 to 5 business days.
ok thank you, I appreciate your help
So what is the next step?
Do you have any additional questions I can help you with?
no thank you
ok bye for now
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
you too
Thank you!
