Created: January 17, 2023

hi, I would like to recover my hacked facebook account

I have already talked to a lot of experts online giving me all the common strategies. they did not work
Last Edit: January 17, 2023
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Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
Customer Reply
*****
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Nice to meet you, *****
Customer Reply
thank you
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
What troubleshooting have you done so far?
Customer Reply
all the ones advised by facebook and the experts, like trying to get a v code on my phone, I am not even receiving that, I went through what facebook recommends, nothing. I was finally able to ask a review
then I noticed that my whatsapp was taken down, they said i did not follow the terms of service,facebook
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Did you fill the identity form?
Customer Reply
 I did not do that, I think it's because whatsapp belongs to Meta
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
It was deleted from the phone?
Customer Reply
I did the identity form I think. I did that for instagram and I recoved my instagram
the app was not deleted from the phone. Whatsapp sent a message that I cannot use it, so I am not able to log in whatsapp. I contacted them and asked them to review again because I think they did that becuase they belong to meta
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Id you have filled in the form you need to wait for their decision
Got you
Customer Reply
what do you mean
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
If you do not have access to a Facebook account, then you can use the account of friends/relatives to do this. Also, you need to prepare a screenshot of the error/problem you see on the screen in advance, because it will need to be uploaded there.
1. Sign in to Facebook from a computer.
2. Click your profile photo in the top right corner of the Facebook window.
3. Select Help and Support > Report a Problem and follow the on-screen instructions.
Customer Reply
live alone and cannot sign into other people account...maybe I am not understanding
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
If yYou may create a new account and do it from the new account
Customer Reply
I created a new account. Let me see if I understand you want me to log into the new account and then do what? when I check my account it says the account will be disabled in 12 days
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
It says that when you check your profile from the new account?
Customer Reply
the old account
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
You need to submit the “My Personal Account is Disabled” form https://www.facebook.com/help/contact/260749603972907
The forms allow you to contact Facebook directly to restore your account. After you’ve submitted a form, Facebook will contact you via the email address that you’ve provided.
You’ll typically receive a response from them in 1 to 5 business days.
Customer Reply
OK I will do that. will it help even if my account was hacked?
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Should help
We should do everything to recover the account
Customer Reply
I tried to create a new account and when I enter my phone number it says that it is sending me a code, and I do not get a code
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
have you done that more that 3 times?
Customer Reply
yes, I have done it for days. I have consulted experts like you...
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
You should pause that for a while
Try doing that in12- 16 hours
i mean gettingv code
Customer Reply
oh I was doing it twice a day...not many times a day
let me check the link you sent really quick
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Take your time!
Customer Reply
ok I just did fill the form, and it says my information cannot be submitted. Let me take a screenshot
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Ok
Customer Reply
ONE SEC
Visitor uploaded: Screenshot.png
I think that it's because I used my email
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Yes
You need to submit the “Confirm your identity” form:
1. Go to https://www.facebook.com/help/contact/183000765122339
2. Scroll down to the bottom of the page
3. Click "Choose files" and upload a photo of your ID (it can be IDs issued by the government, IDs from non-government organizations, official certificates, or licenses that include your name, etc)
4. Insert your email address
Facebook will contact you via the email address that you’ve provided.
You’ll typically receive a response from them in 1 to 5 business days.
Customer Reply
ok thank you. I will do that. By the way, I just successfully created a new account
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Great!
Customer Reply
so what did you want me to do when I have another account?
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
1. Sign in to Facebook from a computer.
2. Click your profile photo in the top right corner of the Facebook window.
3. Select Help and Support > Report a Problem and follow the on-screen instructions.
Customer Reply
OK, I have 2 options on the scree 1 help us improve facebook 2 something went wrong
which one do I choose?
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Start with second
Customer Reply
ok
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Thanks!
Customer Reply
it has a dropdown menu about the topics
should I use log in?
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Chose relevant to your case
Customer Reply
I think log in, they also have price
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
log in
Customer Reply
but this is from a new account with a different name how does that help me? should I add my real account info?
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Of course!
Customer Reply
OK I just sent them a message
saying that my account was hacked and I needed them to review carwefully
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
You’ll typically receive a response from them in 1 to 5 business days.
Customer Reply
ok thank you, I appreciate your help
So what is the next step?
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Do you have any additional questions I can help you with?
Customer Reply
no thank you
ok bye for now
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
you too
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Thank you!

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