Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****
Customer Reply
thank you
What troubleshooting have you done so far?
Customer Reply
all the ones advised by facebook and the experts, like trying to get a v code on my phone, I am not even receiving that, I went through what facebook recommends, nothing. I was finally able to ask a review
then I noticed that my whatsapp was taken down, they said i did not follow the terms of service,
then I noticed that my whatsapp was taken down, they said i did not follow the terms of service,
Did you fill the identity form?
Customer Reply
I did not do that, I think it's because whatsapp belongs to Meta
It was deleted from the phone?
Customer Reply
I did the identity form I think. I did that for instagram and I recoved my instagram
the app was not deleted from the phone. Whatsapp sent a message that I cannot use it, so I am not able to log in whatsapp. I contacted them and asked them to review again because I think they did that becuase they belong to meta
the app was not deleted from the phone. Whatsapp sent a message that I cannot use it, so I am not able to log in whatsapp. I contacted them and asked them to review again because I think they did that becuase they belong to meta
Id you have filled in the form you need to wait for their decision
Got you
Got you
Customer Reply
what do you mean
If you do not have access to a Facebook account, then you can use the account of friends/relatives to do this. Also, you need to prepare a screenshot of the error/problem you see on the screen in advance, because it will need to be uploaded there.
1. Sign in to Facebook from a computer.
2. Click your profile photo in the top right corner of the Facebook window.
3. Select Help and Support > Report a Problem and follow the on-screen instructions.
1. Sign in to Facebook from a computer.
2. Click your profile photo in the top right corner of the Facebook window.
3. Select Help and Support > Report a Problem and follow the on-screen instructions.
Customer Reply
live alone and cannot sign into other people account...maybe I am not understanding
If yYou may create a new account and do it from the new account
Customer Reply
I created a new account. Let me see if I understand you want me to log into the new account and then do what? when I check my account it says the account will be disabled in 12 days
It says that when you check your profile from the new account?
Customer Reply
the old account
You need to submit the “My Personal Account is Disabled” form https://www.facebook.com/help/contact/260749603972907
The forms allow you to contact Facebook directly to restore your account. After you’ve submitted a form, Facebook will contact you via the email address that you’ve provided.
You’ll typically receive a response from them in 1 to 5 business days.
The forms allow you to contact Facebook directly to restore your account. After you’ve submitted a form, Facebook will contact you via the email address that you’ve provided.
You’ll typically receive a response from them in 1 to 5 business days.
Customer Reply
OK I will do that. will it help even if my account was hacked?
Should help
We should do everything to recover the account
We should do everything to recover the account
Customer Reply
I tried to create a new account and when I enter my phone number it says that it is sending me a code, and I do not get a code
have you done that more that 3 times?
Customer Reply
yes, I have done it for days. I have consulted experts like you...
You should pause that for a while
Try doing that in12- 16 hours
i mean gettingv code
Try doing that in12- 16 hours
i mean gettingv code
Customer Reply
oh I was doing it twice a day...not many times a day
let me check the link you sent really quick
let me check the link you sent really quick
Take your time!
Customer Reply
ok I just did fill the form, and it says my information cannot be submitted. Let me take a screenshot
Ok
Customer Reply
ONE SEC
Visitor uploaded: Screenshot.png
I think that it's because I used my email
Visitor uploaded: Screenshot.png
I think that it's because I used my email
Yes
You need to submit the “Confirm your identity” form:
1. Go to https://www.facebook.com/help/contact/183000765122339
2. Scroll down to the bottom of the page
3. Click "Choose files" and upload a photo of your ID (it can be IDs issued by the government, IDs from non-government organizations, official certificates, or licenses that include your name, etc)
4. Insert your email address
Facebook will contact you via the email address that you’ve provided.
You’ll typically receive a response from them in 1 to 5 business days.
You need to submit the “Confirm your identity” form:
1. Go to https://www.facebook.com/help/contact/183000765122339
2. Scroll down to the bottom of the page
3. Click "Choose files" and upload a photo of your ID (it can be IDs issued by the government, IDs from non-government organizations, official certificates, or licenses that include your name, etc)
4. Insert your email address
Facebook will contact you via the email address that you’ve provided.
You’ll typically receive a response from them in 1 to 5 business days.
Customer Reply
ok thank you. I will do that. By the way, I just successfully created a new account
Great!
Customer Reply
so what did you want me to do when I have another account?
1. Sign in to Facebook from a computer.
2. Click your profile photo in the top right corner of the Facebook window.
3. Select Help and Support > Report a Problem and follow the on-screen instructions.
2. Click your profile photo in the top right corner of the Facebook window.
3. Select Help and Support > Report a Problem and follow the on-screen instructions.
Customer Reply
OK, I have 2 options on the scree 1 help us improve facebook 2 something went wrong
which one do I choose?
which one do I choose?
Start with second
Customer Reply
ok
Thanks!
Customer Reply
it has a dropdown menu about the topics
should I use log in?
should I use log in?
Chose relevant to your case
Customer Reply
I think log in, they also have price
log in
Customer Reply
but this is from a new account with a different name how does that help me? should I add my real account info?
Of course!
Customer Reply
OK I just sent them a message
saying that my account was hacked and I needed them to review carwefully
saying that my account was hacked and I needed them to review carwefully
You’ll typically receive a response from them in 1 to 5 business days.
Customer Reply
ok thank you, I appreciate your help
So what is the next step?
So what is the next step?
Do you have any additional questions I can help you with?
Customer Reply
no thank you
ok bye for now
ok bye for now
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
you too
Thank you!
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