Updated: March 21, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

Help charge to my dept card

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.

Customer Replay

i need to credit my account for 15.92 and how do I cancel this service

Your initial request isn't very clear, unfortunately
Please, try to be specific. Thank you!

Customer Replay

I have $15.92 debit to come out of my account and I don’t know if it was $15.92 for one purchase or silver purchases but I wanted to whatever it is I wanted to cancel that came up to $52.92 and I’m not very clear on how to do this but I need to cancel because I do not want $52.98 taken out of my account
Can you help me?

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Do you want to cancel an order?

Customer Replay

Yes I done remember what the orders were
I don’t remember what subscriptions I described to. I couldn’t click the button by mistake.

Okay, from what service do you want to cancel an order?
I am sorry for the cause confusion. I need to ask you some additional questions to understand your issue entirely.

Customer Replay

The ones that came up to $52.92

We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with your bank, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side.

Customer Replay

so how do I get the $15.92 credited back to my account

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How to cancel a subscription on your iPhone or iPad

  1. Open the Settings app.
  2. Tap your name.
  3. Tap Subscriptions.
  4. Tap the subscription.
  5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.

If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.

Customer Replay

ok thank this for all for my subscriptions so how do I get my money back in my account?

You need to identify what services charged you and request a refund

Customer Replay

OK thank you so much. I am a senior citizen it is they make it so difficult for seniors to navigate this technology system. Thank you so much God bless and have a merry Christmas and a happy new year.

You're welcome!
Merry Christmas and a happy new year to you too!

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