Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please, provide me with the associated email for your account on Google.
*****@gmail.com
Got it!
Did you try to reset the password?
What troubleshooting have you done so far?
no not sure how
I see
when I go to settings and then password and tap on google it shows me the password but in the streaming service page it says wrong password
Do you have access to the phone number which ends in *****?
yes
Got you!
Please, follow my instructions below:
How do I find google app on my phone
You have to do that here - https://accounts.google.com/signin/recovery
Password changed
Is it Ok now?
about to find out
Keep me posted
It worked
Glad to hear that we sorted that out!
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