Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Please, provide me with the associated email for your account on Google.
Please, provide me with the associated email for your account on Google.
Customer Reply
*****@gmail.com
Got it!
Did you try to reset the password?
What troubleshooting have you done so far?
Did you try to reset the password?
What troubleshooting have you done so far?
Customer Reply
no not sure how
I see
Customer Reply
when I go to settings and then password and tap on google it shows me the password but in the streaming service page it says wrong password
Do you have access to the phone number which ends in *****?
Customer Reply
yes
Got you!
Please, follow my instructions below:
1. Go to the page https://accounts.google.com/signin/recovery
2. Enter the email, *****@gmail.com, then click "Next".
3. Instead of entering your password, click "Try another way"
4. Enter the phone number which ends in *****
5. Choose the option "Send a code".
Please, follow my instructions below:
1. Go to the page https://accounts.google.com/signin/recovery
2. Enter the email, *****@gmail.com, then click "Next".
3. Instead of entering your password, click "Try another way"
4. Enter the phone number which ends in *****
5. Choose the option "Send a code".
Customer Reply
How do I find google app on my phone
You have to do that here - https://accounts.google.com/signin/recovery
Customer Reply
Password changed
Is it Ok now?
Customer Reply
about to find out
Keep me posted
Customer Reply
It worked
Glad to hear that we sorted that out!
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