Updated: April 20, 2023
109 Views
Was it helpful?
author
by Thomas Johnson
Tech Expert & Writer
535 resolved issues

Firestick is keep on saying please wait on list user screen

Short summary:

  1. Restart the Firestick: Unplug the power cord from the Firestick and wait for 30 seconds before plugging it back in. Wait for the device to boot up and see if the issue is resolved.
  2. Check your internet connection: Ensure that your Firestick is connected to a stable internet connection. If your Wi-Fi network is not working correctly, it could cause the "Please Wait" screen to appear.
  3. Clear cache: Go to Settings > Applications > Manage Installed Applications > Select the app that you think may cause the issue > Clear Cache.
  4. Reset to Factory Defaults: If the issue persists, reset the Firestick to Factory Defaults by going to Settings > My Fire TV > Reset to Factory Defaults. Resetting the device will delete all data and settings, so you'll need to set it up again from scratch and enter your account one more time.
author

Hello, thank you for using Howly.
Could you specify the brand and model of your firestick, please?

Customer Replay

Not really sure
How would I know

author

Do you see anything written on it?

Customer Replay

Just a CE and some little writing on back

author

Do you know if it is the Amazon fire stick?

image

Customer Replay

Yes it is

banner 3
author

Okay, great, thank you for clarifying
Have you already tried any ways to resolve the issue?

Customer Replay

No I have not

author

I got the picture of what happened, let me check something real quick in order to solve your issue

Customer Replay

Ok

author

Thank you!
First, please, let`s restart the Firestick. Unplug the power cord from the Firestick and wait for 30 seconds before plugging it back in. Wait for the device to boot up and see if the issue is resolved

Customer Replay

Ok
Ok just plugged back in

banner 6
author

Please, check if you see that message now

Customer Replay

It said my account has expired
I just clicked on my user name now its saying please wait

author

Could you send me a photo of what you see now on the screen, please?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3652180

author

Thank you!
Please, ensure that your Firestick is connected to a stable internet connection. If your Wi-Fi network is not working correctly, it could cause the "Please Wait" screen to appear

Customer Replay

Ok
I ran speed test and it say 50.43 mbps

banner 9
author

Thank you! It is a good speed
Tell me, please, can you go to the Settings on your firestick?

Customer Replay

No problem
Yes

author
Top answer

Great!
Let`s try to clear the cache and see if it resolves the issue.
Go to Settings > Applications > Manage Installed Applications > Select the app that you think may cause the issue > Clear Cache

Customer Replay

Did it

author

Please, restart the power stick one more time and check if the problem remains

Customer Replay

Ok
Trying to sign in and its saying please wait again

author

Are you just tapping your name on the screen and the error goes?

Customer Replay

Yes

author

Okay, I see
We should try resetting the Firestick to Factory Defaults. Resetting the device will delete all data and settings, so you'll need to set it up again from scratch and enter your account one more time. What do you think about it?

Customer Replay

Ok no problem

author
Top answer

Okay, let`s start then
To reset the Firestick, please, follow these steps:
Go to Settings > My Fire TV > Reset to Factory Defaults

Customer Replay

Its resetting
Signing in to connect wifi
Downloading latest software

author

Okay, thank you for the information

Customer Replay

Setting up remote
Remote set
Good so far

author

Glad to hear it!

Customer Replay

Ok I think I should be good now cause I'll have to redownload cola tv. Thank for your help if any further assistance needed I'll contact again

author

I’m glad I was able to get that sorted out for you. I was really glad to chat with you!
Before you go, is there anything else I can assist you with today?

Customer Replay

No you have been great and patient

author

Thank you so much for your words! :)
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay

You to thank you

author

Thank you too!

https://imagedelivery.net/cT5c9Z7JJOphL0SI-n4Eyw/d16695e0-9b0d-4606-1e48-b8622190b000/width=80
Our expert Thomas is online and ready to resolve your issues
535 resolved issues
Share on:
Copy to clipbord
Was it helpful?

Get answers until you're satisfied

/images/experts/tech/DannisK.webp
/images/experts/tech/StacyS.webp
/images/experts/tech/BorisP.webp

14 verified experts are online now

Stacy S.

Expert's Assistant

Stacy S.
Ask your question here

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info