Updated: April 20, 2023
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by Thomas Johnson
Tech Expert & Writer
535 resolved issues

Firestick is keep on saying please wait on list user screen

Short summary:

  1. Restart the Firestick: Unplug the power cord from the Firestick and wait for 30 seconds before plugging it back in. Wait for the device to boot up and see if the issue is resolved.
  2. Check your internet connection: Ensure that your Firestick is connected to a stable internet connection. If your Wi-Fi network is not working correctly, it could cause the "Please Wait" screen to appear.
  3. Clear cache: Go to Settings > Applications > Manage Installed Applications > Select the app that you think may cause the issue > Clear Cache.
  4. Reset to Factory Defaults: If the issue persists, reset the Firestick to Factory Defaults by going to Settings > My Fire TV > Reset to Factory Defaults. Resetting the device will delete all data and settings, so you'll need to set it up again from scratch and enter your account one more time.

Hello, thank you for using Howly.
Could you specify the brand and model of your firestick, please?

Customer Replay

Not really sure
How would I know

Do you see anything written on it?

Customer Replay

Just a CE and some little writing on back

Do you know if it is the Amazon fire stick?

image

Customer Replay

Yes it is

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Okay, great, thank you for clarifying
Have you already tried any ways to resolve the issue?

Customer Replay

No I have not

I got the picture of what happened, let me check something real quick in order to solve your issue

Customer Replay

Ok

Thank you!
First, please, let`s restart the Firestick. Unplug the power cord from the Firestick and wait for 30 seconds before plugging it back in. Wait for the device to boot up and see if the issue is resolved

Customer Replay

Ok
Ok just plugged back in

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Please, check if you see that message now

Customer Replay

It said my account has expired
I just clicked on my user name now its saying please wait

Could you send me a photo of what you see now on the screen, please?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3652180

Thank you!
Please, ensure that your Firestick is connected to a stable internet connection. If your Wi-Fi network is not working correctly, it could cause the "Please Wait" screen to appear

Customer Replay

Ok
I ran speed test and it say 50.43 mbps

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Thank you! It is a good speed
Tell me, please, can you go to the Settings on your firestick?

Customer Replay

No problem
Yes

Top answer

Great!
Let`s try to clear the cache and see if it resolves the issue.
Go to Settings > Applications > Manage Installed Applications > Select the app that you think may cause the issue > Clear Cache

Customer Replay

Did it

Please, restart the power stick one more time and check if the problem remains

Customer Replay

Ok
Trying to sign in and its saying please wait again

Are you just tapping your name on the screen and the error goes?

Customer Replay

Yes

Okay, I see
We should try resetting the Firestick to Factory Defaults. Resetting the device will delete all data and settings, so you'll need to set it up again from scratch and enter your account one more time. What do you think about it?

Customer Replay

Ok no problem

Top answer

Okay, let`s start then
To reset the Firestick, please, follow these steps:
Go to Settings > My Fire TV > Reset to Factory Defaults

Customer Replay

Its resetting
Signing in to connect wifi
Downloading latest software

Okay, thank you for the information

Customer Replay

Setting up remote
Remote set
Good so far

Glad to hear it!

Customer Replay

Ok I think I should be good now cause I'll have to redownload cola tv. Thank for your help if any further assistance needed I'll contact again

I’m glad I was able to get that sorted out for you. I was really glad to chat with you!
Before you go, is there anything else I can assist you with today?

Customer Replay

No you have been great and patient

Thank you so much for your words! :)
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay

You to thank you

Thank you too!

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