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Firestick is keep on saying please wait on list user screen
Short summary:
- Restart the Firestick: Unplug the power cord from the Firestick and wait for 30 seconds before plugging it back in. Wait for the device to boot up and see if the issue is resolved.
- Check your internet connection: Ensure that your Firestick is connected to a stable internet connection. If your Wi-Fi network is not working correctly, it could cause the "Please Wait" screen to appear.
- Clear cache: Go to Settings > Applications > Manage Installed Applications > Select the app that you think may cause the issue > Clear Cache.
- Reset to Factory Defaults: If the issue persists, reset the Firestick to Factory Defaults by going to Settings > My Fire TV > Reset to Factory Defaults. Resetting the device will delete all data and settings, so you'll need to set it up again from scratch and enter your account one more time.
Hello, thank you for using Howly.
Could you specify the brand and model of your firestick, please?
Not really sure
How would I know
Do you see anything written on it?
Just a CE and some little writing on back
Do you know if it is the Amazon fire stick?
Yes it is
Okay, great, thank you for clarifying
Have you already tried any ways to resolve the issue?
No I have not
I got the picture of what happened, let me check something real quick in order to solve your issue
Ok
Thank you!
First, please, let`s restart the Firestick. Unplug the power cord from the Firestick and wait for 30 seconds before plugging it back in. Wait for the device to boot up and see if the issue is resolved
Ok
Ok just plugged back in
Please, check if you see that message now
It said my account has expired
I just clicked on my user name now its saying please wait
Could you send me a photo of what you see now on the screen, please?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3652180
Thank you!
Please, ensure that your Firestick is connected to a stable internet connection. If your Wi-Fi network is not working correctly, it could cause the "Please Wait" screen to appear
Ok
I ran speed test and it say 50.43 mbps
Thank you! It is a good speed
Tell me, please, can you go to the Settings on your firestick?
No problem
Yes
Great!
Let`s try to clear the cache and see if it resolves the issue.
Go to Settings > Applications > Manage Installed Applications > Select the app that you think may cause the issue > Clear Cache
Did it
Please, restart the power stick one more time and check if the problem remains
Ok
Trying to sign in and its saying please wait again
Are you just tapping your name on the screen and the error goes?
Yes
Okay, I see
We should try resetting the Firestick to Factory Defaults. Resetting the device will delete all data and settings, so you'll need to set it up again from scratch and enter your account one more time. What do you think about it?
Ok no problem
Okay, let`s start then
To reset the Firestick, please, follow these steps:
Go to Settings > My Fire TV > Reset to Factory Defaults
Its resetting
Signing in to connect wifi
Downloading latest software
Okay, thank you for the information
Setting up remote
Remote set
Good so far
Glad to hear it!
Ok I think I should be good now cause I'll have to redownload cola tv. Thank for your help if any further assistance needed I'll contact again
I’m glad I was able to get that sorted out for you. I was really glad to chat with you!
Before you go, is there anything else I can assist you with today?
No you have been great and patient
Thank you so much for your words! :)
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
You to thank you
Thank you too!
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