Updated: May 23, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

Didn't receive Shein package

Short summary:

  1. Access Your Shein Account: Visit the Shein website and log in to your account using your credentials.
  2. Go to "My Orders": Once you're logged in, navigate to the "My Orders" section. You can usually find it in the account dashboard or under your profile menu.
  3. Select "View Details": Locate the specific order for the missing package and click on the "View Details" option to access the order details page.
  4. Check Shipping Status: On the order details page, review the shipping status of your package. If it shows that the package is missing or hasn't been delivered within the expected timeframe, proceed to the next step.
  5. Contact Customer Service: Look for the customer service contact information on the Shein website. This is typically found in the "Help" or "Contact Us" section. Reach out to Shein Customer Services regarding your missing package and wait for their response.
  6. Follow Shein's Instructions: Once you've contacted Shein Customer Services, they will provide you with specific instructions on how to proceed. It's important to follow their guidance and provide any requested information or documentation promptly.
  7. Refund Process: If Shein determines that your package is indeed missing, they will initiate the refund process. The refund will be credited either to your Shein wallet or back to your original payment account, depending on their policies.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Do you want a refund?

Customer Replay

Where is the iteme

You can check the shipping status in your Shein account.
Track via "My Order", which also has a "TRACK" button.

Customer Replay


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Top answer

Here you have the instruction on How To Get Shein's Missing Package Refund

  1. Follow the given steps to get a Shein lost package refund:
  2. Go to your Shein account.
  3. Then go to “My Orders” and select the “View Details” option.
  4. Check the status of your order, in case it is missing then follow the next step.
  5. Contact Customer Services and wait for their instruction.
  6. Follow the given instructions by Shein Customer Service.
  7. You will get the refund back in your SHEIN wallet or original payment account.
Customer Replay

Ok thanks for your information

Is there anything else I can do for you today?

Customer Replay


Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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Invalid Date
shein needs to improve their shipping and tracking system. not reliable! 😠
Invalid Date
okay, i'll check my shein account for the shipping status
Invalid Date
Lost my package from Shein. 😔 Can't believe it!

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