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*****
Nice to meet you, *****!
Could you specify, please, what troubleshooting have you done so far?
done it twice already the chromecast wirked well now it wont come back on
Pushed the button on chromecast the back and home on the remote reset google home app and chromecast several times
I appreciate your details, thank you
Is the Chromecast just not turning on now?
No the tv is making a gong then a wakow noise over and over
What do you see on the screen now?
black
Have you checked that the Chromecast is plugged directly into a power source and the power cable is okay?
Yes done that many times still makes same sound
Is your TV set to the HDMI input that your Chromecast is plugged into?
yes number2 it worked perfev
it worked perfectly turned it off two days later it just keeps making the noise with a black screen
Please, unplug the Chromecast power cable and then wait one minute and then plug the cable back in
Also, make sure that you unplug the power cable and not the HDMI cable plugged into the TV
I understood your problem, just need to check everything
OK
Try it and tell me the result, please
Thank you it has come back on I have done that several times but only left it off for about twenty seconds
I’m glad I was able to get that sorted out for you. ☺️
Is there anything else I can assist you with today?
No thank you good help
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