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*****
Nice to meet you, *****!
Can you please tell me, what can't you update?
Update installed it stick onthat
Sorry, I don't understand.
The update for what exactly?
It not letting me update software it keep saying error 007 and to try later this been a week now
Can you please tell me on which device?
It's a roku express 4k
Understood
Have you tried any troubleshooting so far?
Don't know none to try
Understood.
Follow the instructions below to manually check for software and channel updates.
Press Home home button on your Roku remote on your Roku remote.
Scroll and select Settings.
Select System
Select System update
Select Check Now to manually check for updates
No nothing
Okay
No nothing meaning there are no available updates or you get the same error?
I restart it from factory settings that as far as I can go
Oka no need for that for now.
Please answer my question above.
It's no working at all
You mean the remote isn't working or?
It keep showing the error
It shows the error when you follow my instructions above?
Ok I restart it from factory setting last night and I get stop at the update
Got it.
Can you please double check that your Roku is connected to the internet?
It is
And is it connected to your network?
Yes
Got it.
If you can, try using your phone's hotspot and connect your Roku device to that just to get past the update.
I'm on it right now
Let me know if that helps!
It work
Were you able to update?
Yes
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No thank you
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