Updated: April 01, 2023
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by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

Can't update to see my r

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please tell me, what can't you update?

Customer Replay

Update installed it stick onthat

Sorry, I don't understand.
The update for what exactly?

Customer Replay

It not letting me update software it keep saying error 007 and to try later this been a week now

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Can you please tell me on which device?

Customer Replay

It's a roku express 4k


Have you tried any troubleshooting so far?

Customer Replay

Don't know none to try

Follow the instructions below to manually check for software and channel updates.
Press Home home button on your Roku remote on your Roku remote.
Scroll and select Settings.
Select System
Select System update
Select Check Now to manually check for updates

Customer Replay

No nothing

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No nothing meaning there are no available updates or you get the same error?

Customer Replay

I restart it from factory settings that as far as I can go

Oka no need for that for now.
Please answer my question above.

Customer Replay

It's no working at all

You mean the remote isn't working or?

Customer Replay

It keep showing the error

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It shows the error when you follow my instructions above?

Customer Replay

Ok I restart it from factory setting last night and I get stop at the update

Got it.
Can you please double check that your Roku is connected to the internet?

Customer Replay

It is

And is it connected to your network?

Customer Replay


Got it.
If you can, try using your phone's hotspot and connect your Roku device to that just to get past the update.

Customer Replay

I'm on it right now

Let me know if that helps!

Customer Replay

It work

Were you able to update?

Customer Replay


I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No thank you

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