Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you please tell me, what can't you update?
Can you please tell me, what can't you update?
Customer Reply
Update installed it stick onthat
Sorry, I don't understand.
The update for what exactly?
The update for what exactly?
Customer Reply
It not letting me update software it keep saying error 007 and to try later this been a week now
Can you please tell me on which device?
Customer Reply
It's a roku express 4k
Understood
Have you tried any troubleshooting so far?
Have you tried any troubleshooting so far?
Customer Reply
Don't know none to try
Understood.
Follow the instructions below to manually check for software and channel updates.
Press Home home button on your Roku remote on your Roku remote.
Scroll and select Settings.
Select System
Select System update
Select Check Now to manually check for updates
Follow the instructions below to manually check for software and channel updates.
Press Home home button on your Roku remote on your Roku remote.
Scroll and select Settings.
Select System
Select System update
Select Check Now to manually check for updates
Customer Reply
No nothing
Okay
No nothing meaning there are no available updates or you get the same error?
No nothing meaning there are no available updates or you get the same error?
Customer Reply
I restart it from factory settings that as far as I can go
Oka no need for that for now.
Please answer my question above.
Please answer my question above.
Customer Reply
It's no working at all
You mean the remote isn't working or?
Customer Reply
It keep showing the error
It shows the error when you follow my instructions above?
Customer Reply
Ok I restart it from factory setting last night and I get stop at the update
Got it.
Can you please double check that your Roku is connected to the internet?
Can you please double check that your Roku is connected to the internet?
Customer Reply
It is
And is it connected to your network?
Customer Reply
Yes
Got it.
If you can, try using your phone's hotspot and connect your Roku device to that just to get past the update.
If you can, try using your phone's hotspot and connect your Roku device to that just to get past the update.
Customer Reply
I'm on it right now
Let me know if that helps!
Customer Reply
It work
Were you able to update?
Customer Reply
Yes
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No thank you
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
We are available 24/7, you can refer your questions anytime.
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