Updated: May 16, 2023
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by Thomas Johnson
Tech Expert & Writer
535 resolved issues

Cancel the prime tv account

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Do you want to cancel your Prime Video account?

image

Customer Replay

sure

author

I see, can you log into your Amazon account?

Customer Replay

ok

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author

Great! You can cancel the subscription from your Amazon account.

  1. Go to Account & Settings by this link below:
    https://www.primevideo.com/settings/ref=atv_hp_cnt
  2. Select the Your Account tab.

For a Prime Video-only subscription, select End Subscription. Prime Video is also included with an Amazon Prime membership - to cancel an Amazon Prime membership, under Prime Membership, select Edit on Amazon.

Customer Replay

Don’t see prime video

author

Did you follow my link above?

Customer Replay

Yes

author

Ok, after you've signed in, what do you see on the screen?

Customer Replay

Details ,prime membership ,payments

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author

Select the "Your Account" tab.

Customer Replay

ok

author

Then you need to select "End Subscription".

Customer Replay

details prime membership payments rentals
I don’t see it

image

author


In the top right corner of the page, click Account & List then select "Your account".

Customer Replay

Ok I’m there

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author

Click "Membership & Subscriptions".

Customer Replay

Ok

author

Then select End Subscription. Prime Video is also included with an Amazon Prime membership - to cancel an Amazon Prime membership, under Prime Membership, select Edit on Amazon.

Customer Replay

I’m sorry but I don’t see it

author

Did you open "Membership & Subscriptions"?

Customer Replay

Yes . I think I’ve wound up canceling everything

author

Great!
Is there anything else I can do for you today?

Customer Replay

No

author

I wish you have a good day!
Please feel free to contact us at any time. We'll be happy to help you.

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535 resolved issues
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