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Can you help me with my system
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
I have a hammer version eight camera system but I am only using four cameras somehow or another my number one camera is on number eight how do I get it back to number one
Sorry heimvision
I got it
I have to put a camera split screen on just to see camera one if I do it with four split you just have a blue screen for channel 1
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Noted
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I see
Okay
😊
Could you open the Settings on your HeimVision app?
All right what tab
Just open your settings and send me a screenshot.
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Please, tap on Video manage.
And send me one more Sreenshot.
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Could you choose this -->
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And choose channel setup.
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You need to choose the first camera.
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tap on Manual edit.
Got it
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Please, tap on "Reboot"
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Have you tapped on the reboot button?
Did that
Great! Please, double-check if you see the picture from the first camera.
No I do not
Could you please, try to reboot every camera?
Done reboot on all cameras and no change
I got you
👍
Just to be sure, could you check if your camera is connected to power?
All cameras are powered on
Please, double-check if all connections are good.
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this is what I see in 8 screen viewing
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Is this issue accrue from the very beggining?
This is in 4 screen view
I see
No one day it was working fine the next day it wasn’t you can only see camera one on the eight screen view but not in a fourth screen view
Could you send me a back of the main HeimVision station?
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Size: 3342181
I mean this
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Size: 127976
What is this PNG and how do I get to it
Just tap on this number to get a picture that I sent to you.
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Size: 1583415
Could you send me a back of it?
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Size: 1986177
Thank you!
👍
Could you back to the camera setting menu?
Please, open it
Ok open
Would it help to power down system wait one minute and plug it back into the wall
Please give it a try
👍
Thank you
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Size: 4099928
That didn’t help see this in the bottom of this picture of camera 1
Thank you for trying
Can you please send a request through the left form on the page? https://www.heimvision.com/pages/contact-us
Check if the antennas are fixed well or not at the first place when you find the IP camera won’t connect to Wi-Fi. Normally, when you get the product package, the antennas are not connected to the camera. You need to manually install the antennas to the wireless IP camera. Make sure you've tightened the antennas to the camera.
All are tight and secure
For many times the IP camera won't connect to Wi-Fi or failed to log in only because of the password. Make sure the Wi-Fi login password is correct. Sometimes you get many passwords and you may mix them up. Check the password list and ensure the password you enter is the right one of the Wi-Fi.
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Size: 3988041
While I am on the four screen view it is showing as camera 8
I see
I just fixed it I touched camera eight with mouse and drug it to camera one position from camera eight and now it’s working fine who knew it
So everything is functioning properly now?
And it was just dragged to the wrong place?
Yes it is workin fine now
Amazing. It's super easy solution
I am glad to hear that the issue is fixed
Do you have any additional questions I can help you with?
im sure my grandkids did this. Thanks again for your help
Do not let them access it )
😊
Do you have any additional questions I can help you with?
I am so pleased to see your issue got resolved!
no thanks
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.c
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