Updated: April 03, 2023
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by Anton Hrytsaienko
Tech Expert & Writer
619 resolved issues
Verified Expert in:
Tablets, Apps, Windows issues

Can you help me with my system

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

I have a hammer version eight camera system but I am only using four cameras somehow or another my number one camera is on number eight how do I get it back to number one
Sorry heimvision

image

Customer Replay

I have to put a camera split screen on just to see camera one if I do it with four split you just have a blue screen for channel 1
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banner 3
Customer Replay

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Customer Replay

Okay

author

😊
Could you open the Settings on your HeimVision app?

Customer Replay

All right what tab

banner 6
author

Just open your settings and send me a screenshot.

Customer Replay

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Size: 3675143

author

Please, tap on Video manage.
And send me one more Sreenshot.

Customer Replay

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author

Could you choose this -->
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And choose channel setup.

Customer Replay

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banner 9
author

You need to choose the first camera.

Customer Replay

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author

tap on Manual edit.

Customer Replay

Got it

Customer Replay

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Size: 3372239

author

Please, tap on "Reboot"

Customer Replay

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author

Have you tapped on the reboot button?

Customer Replay

Did that

author

Great! Please, double-check if you see the picture from the first camera.

Customer Replay

No I do not

author

Could you please, try to reboot every camera?

Customer Replay

Done reboot on all cameras and no change

Customer Replay

πŸ‘

author

Just to be sure, could you check if your camera is connected to power?

Customer Replay

All cameras are powered on

author

Please, double-check if all connections are good.

Customer Replay

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this is what I see in 8 screen viewing
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author

Is this issue accrue from the very beggining?

Customer Replay

This is in 4 screen view

Customer Replay

No one day it was working fine the next day it wasn’t you can only see camera one on the eight screen view but not in a fourth screen view

author

Could you send me a back of the main HeimVision station?

Customer Replay

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Size: 3342181

author

I mean this
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Size: 127976

Customer Replay

What is this PNG and how do I get to it

author

Just tap on this number to get a picture that I sent to you.

Customer Replay

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Size: 1583415

author

Could you send me a back of it?

Customer Replay

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Size: 1986177

Customer Replay

πŸ‘

author

Could you back to the camera setting menu?
Please, open it

Customer Replay

Ok open
Would it help to power down system wait one minute and plug it back into the wall

author

Please give it a try

Customer Replay

πŸ‘

Customer Replay

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Size: 4099928
That didn’t help see this in the bottom of this picture of camera 1

author

Thank you for trying
Can you please send a request through the left form on the page? https://www.heimvision.com/pages/contact-us
Check if the antennas are fixed well or not at the first place when you find the IP camera won’t connect to Wi-Fi. Normally, when you get the product package, the antennas are not connected to the camera. You need to manually install the antennas to the wireless IP camera. Make sure you've tightened the antennas to the camera.

Customer Replay

All are tight and secure

author

For many times the IP camera won't connect to Wi-Fi or failed to log in only because of the password. Make sure the Wi-Fi login password is correct. Sometimes you get many passwords and you may mix them up. Check the password list and ensure the password you enter is the right one of the Wi-Fi.

Customer Replay

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Size: 3988041
While I am on the four screen view it is showing as camera 8

Customer Replay

I just fixed it I touched camera eight with mouse and drug it to camera one position from camera eight and now it’s working fine who knew it

author

So everything is functioning properly now?
And it was just dragged to the wrong place?

Customer Replay

Yes it is workin fine now

author

Amazing. It's super easy solution
I am glad to hear that the issue is fixed
Do you have any additional questions I can help you with?

Customer Replay

im sure my grandkids did this. Thanks again for your help

author

Do not let them access it )
😊
Do you have any additional questions I can help you with?
I am so pleased to see your issue got resolved!

Customer Replay

no thanks

author

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.c

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619 resolved issues
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