Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
What problem do you have with audio?
It sounds tinny and has gaps and is not smooth or completely matching the movements
When did it happen?
I recorded a 20 minute zoom for a presentation tomorrow. it was around 4pm tonight.
I'm in Australia.
Do you mean that you have an issue with audio from a recorded video?
Ok, I see
What troubleshooting have you done so far?
I downloaded Restoro which said it had the capacity to fix audio problems. I checked zoom for how to fix it.
Thanks for the clarification!
What device do you use?
Lenovo think pad
And what`s the result with Restoro?
No change at all.
Is this the first time such a problem?
Have you checked your settings?
Yes. I checked them, and the equalizer
Please, try to check this record from your Zoom account, not downloading on your device
It doesnt show on the Recordings on Zoom. I recorded to local computer and had to find it in my explorer folder.
Could you log in to your Zoom account now?
I can send the audio file to you, e.g. with WeTransfer or Send Big Files
Open the Zoom desktop client and click the Meetings tab. Click the Recorded tab and select the meeting with a local recording.
It doesn't show in the local recordings. I followed instructions to find it in my Explorer Folder on the local drive.
What do you see on your local recordings?
I see this message:
Local recordings are listed only for meetings that were recorded while using a supported version of the client. Verify that your client has been upgraded to a supported version before you start the meeting. The supported versions are: Windows: Version 4.0.25513.0228 or later
However, this is a brand new zoom subscription.
Have you used this other version?
I can't work out how to find the version of zoom on my laptop. I followed the instructions of clicking on my profile picture, choosing help and About zoom (or similar), but these options were not there for me. The instructions were both on zoom and in community chats
Click your profile picture, then Help, and lastly select About Zoom. You will see the Zoom desktop client version.
As in my answer just above, I did this and there were not these options. When I click, it comes up with '*****' my email address, and sign out
Do you have a Zoom app?
Maybe not. I searched for it and can't see it. I access it by Google Chrome browser and log in that way.
I mean an app on your mobile device
Yes. Strangely, when I click profile pic, it doesnt come up with a settings option
I found it! Version 5.12.2 (4920)
And do you see recordings from your desktop or app?
Just looking for them now
Sure, take your time
When I click profile pic, it doesn't have settings under it, nor local recordings
So you have it just on your computer as downloading, right?
Yes, it went onto my laptop.
Have you tried to restart your laptop?
Yes. that was part of the installation of Restoro
Please, try to do it again and tell me the result
If I restart now, I think this chat will end.
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat
Thanks. I'll do that now.
That worked! I'm back.
I will just check the sound again now.
Ok, take your time
Hey, guess what?! You fixed it. It is synchronised and a lot better sound now too. Thank you!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
That's all. Thank you for your persistence with my tricky issue. I hope you have a great night. Bye.
I am so pleased to see your issue got resolved!