Updated: June 04, 2023
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by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

Can you fix audio on a zoom recording online?

Short summary:

  1. Find Zoom Version: Check the version of Zoom on your laptop by clicking your profile picture, then clicking "Help," and selecting "About Zoom."
  2. Update Zoom Version: If you are using an older version, update Zoom to the latest version available.
  3. Restart Laptop: Restart your laptop to refresh the system.
  4. Access Zoom Settings: Click your profile picture in the Zoom app, then click "Settings."
  5. Locate Local Recording Option: In the settings menu, find the options for local recording.
  6. Open Local Recording Folder: Open the folder where your local recordings are stored.
  7. Check Local Recordings: Confirm that the recordings you are looking for are present in the local recording folder.
  8. Restart Laptop Again: If the recordings are not found, try restarting your laptop once more.
  9. Test Audio: After the restart, play the recorded video again and check if the audio is synchronized and improved.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

You too.

What problem do you have with audio?

Customer Replay

It sounds tinny and has gaps and is not smooth or completely matching the movements

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When did it happen?

Customer Replay

I recorded a 20 minute zoom for a presentation tomorrow. it was around 4pm tonight.
I'm in Australia.


Do you mean that you have an issue with audio from a recorded video?

Customer Replay


Ok, I see
What troubleshooting have you done so far?

Customer Replay

I downloaded Restoro which said it had the capacity to fix audio problems. I checked zoom for how to fix it.

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Thanks for the clarification!
What device do you use?

Customer Replay

Lenovo think pad

Ok, thanks
And what`s the result with Restoro?

Customer Replay

No change at all.

Is this the first time such a problem?

Customer Replay


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Have you checked your settings?

Customer Replay

Yes. I checked them, and the equalizer

Please, try to check this record from your Zoom account, not downloading on your device

Customer Replay

It doesnt show on the Recordings on Zoom. I recorded to local computer and had to find it in my explorer folder.

Could you log in to your Zoom account now?

Customer Replay

It's open
I can send the audio file to you, e.g. with WeTransfer or Send Big Files

Ok, thanks
Open the Zoom desktop client and click the Meetings tab. Click the Recorded tab and select the meeting with a local recording.

Customer Replay

It doesn't show in the local recordings. I followed instructions to find it in my Explorer Folder on the local drive.

What do you see on your local recordings?

Customer Replay

I see this message:
Local recordings are listed only for meetings that were recorded while using a supported version of the client. Verify that your client has been upgraded to a supported version before you start the meeting. The supported versions are: Windows: Version 4.0.25513.0228 or later
However, this is a brand new zoom subscription.

Have you used this other version?

Customer Replay

I can't work out how to find the version of zoom on my laptop. I followed the instructions of clicking on my profile picture, choosing help and About zoom (or similar), but these options were not there for me. The instructions were both on zoom and in community chats

Click your profile picture, then Help, and lastly select About Zoom. You will see the Zoom desktop client version.

Customer Replay

As in my answer just above, I did this and there were not these options. When I click, it comes up with '*****' my email address, and sign out

Do you have a Zoom app?

Customer Replay

Maybe not. I searched for it and can't see it. I access it by Google Chrome browser and log in that way.

I mean an app on your mobile device

Customer Replay

yes. sorry.

  • Click your profile picture then click Settings.
  • Click Recording.
  • Click one of these options beside Local Recording.
  • Click Open to open the folder where your local recordings are stored.
Customer Replay

Yes. Strangely, when I click profile pic, it doesnt come up with a settings option
I found it! Version 5.12.2 (4920)

Well done!
And do you see recordings from your desktop or app?

Customer Replay

Just looking for them now

Sure, take your time

Customer Replay

When I click profile pic, it doesn't have settings under it, nor local recordings

So you have it just on your computer as downloading, right?

Customer Replay

Yes, it went onto my laptop.

Have you tried to restart your laptop?

Customer Replay

Yes. that was part of the installation of Restoro

Please, try to do it again and tell me the result

Customer Replay

If I restart now, I think this chat will end.

You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat

Customer Replay

Thanks. I'll do that now.
That worked! I'm back.
I will just check the sound again now.

Great, *****!
Ok, take your time

Customer Replay

Hey, guess what?! You fixed it. It is synchronised and a lot better sound now too. Thank you!

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

That's all. Thank you for your persistence with my tricky issue. I hope you have a great night. Bye.

I am so pleased to see your issue got resolved!

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Ava Mitchell
June 01, 2023
I'm quite disappointed that even after trying the recommended troubleshooting steps, the audio problem remains unresolved. I was hoping for a more effective solution.
1 reply
  1. JazzyVirtuoso91
    June 01, 2023
    Ava Mitchell, Have you checked your audio drivers and made sure they are up to date? Sometimes outdated drivers can cause audio problems.

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