Updated: April 07, 2023
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by Anna Keiablo
Tech Expert & Writer
806 resolved issues

Can not get peacock to play

Could you please tell me on what device you watch Peacock?


Customer Replay



Do you get any errors when you try to play Peacock on your TV?

Customer Replay

Error occurred while processing. Contact customer service

I see.
What troubleshooting have you done so far?

Customer Replay

Retried numerous times. Same result

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Let’s try to soft reset your TV. To do this please unplug your TV from the wall and wait 60 seconds. While unplugged, press and hold the power button on the TV for 30 seconds. After the minute is up, plug your TV back in.

Customer Replay

Soft reset did not help

Noted, thank you!
I see, so the error is still occur, correct?

Customer Replay


Could you please make sure you have a strong Internet connection?

Customer Replay

Internet is working fine

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Thank you!
Have you tried to reinstall peacock tv?

Customer Replay

tell me how

Follow these instructions, please:

  • Press the VIA button on the remote.
  • Press the yellow button on the remote.
  • Select Delete App from the pop-up menu.
  • Then confirm your choice and select Yes, delete.
  • After that, please, download the app again
Customer Replay

what is VIA button

A via button is indicated as a solid blue roundel where the via button acts in both directions, or as a blue triangle if the button only applies in one direction.

Customer Replay

I am using fire stick remote

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To delete an app from Vizio smart tv you have to follow some steps they are as follows:

  1. Go to your screen.
  2. Click on the Smart Hub Button on your remote.
  3. Then select the app icon.
  4. Go to Navigate to my app
  5. Click on the app which you want to delete then hold the center of the navigation
    pad until the app menu appears.
  6. Then click on the delete button.
  7. A Small Pop up will appear which will tell you to delete the app two options will appear yes or no. If you want to delete the app then press yes or no
Customer Replay

I am down loading peacock now
somehow it is working

Great to hear that! Is there anything else I can do for you today?

Customer Replay

not at this time. Thank you

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