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Updated: March 25, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues
Verified Expert in:
Smartphones, Android apps, iOS apps issues, iPad apps issues

Apparently there is a problem with my account

and I believe it is because I recently got a new credit card. While the number is the same the expiry date has changed. How do I fix this.
author
Judi Perez

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author
Judi Perez

Nice to meet you, *****!
May I know the name of the service you are referring to?

Customer Replay

Prime Video

image

author
Judi Perez

Got it
Do you have an access to your account?

Customer Replay

not sure how to access it

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author
Judi Perez

Noted
Update your Prime Video payment settings in Your Amazon account here --->https://www.amazon.com/your-account
Please click on Payments and try to log in

Customer Replay

Ok will do thanks

author
Judi Perez

Take your time

Customer Replay

Done

author
Judi Perez

Got it. Please try using Prime Video services.
The payment should automatically go through.

Customer Replay

Everything seems to be working fine.Thanks

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author
Judi Perez

Great :)
Is there anything else I can do for you today?
I am so pleased to see your issue got resolved!

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