Updated: March 25, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues

Apparently there is a problem with my account

and I believe it is because I recently got a new credit card. While the number is the same the expiry date has changed. How do I fix this.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
May I know the name of the service you are referring to?

Customer Replay

Prime Video


Got it
Do you have an access to your account?

Customer Replay

not sure how to access it

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Update your Prime Video payment settings in Your Amazon account here --->https://www.amazon.com/your-account
Please click on Payments and try to log in

Customer Replay

Ok will do thanks

Take your time

Customer Replay


Got it. Please try using Prime Video services.
The payment should automatically go through.

Customer Replay

Everything seems to be working fine.Thanks

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Great :)
Is there anything else I can do for you today?
I am so pleased to see your issue got resolved!

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