Updated: June 14, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues

Amazon prime is not loading

Short summary:

  1. Open the "Apps" menu on your Kogan TV.
  2. Navigate to the "Settings" option.
  3. Select "Apps" from the settings menu.
  4. Select the Amazon Prime Video app.
  5. Choose the "Uninstall" option to remove the app.
  6. Go back to the main screen of your TV.
  7. Open the "Apps" menu again.
  8. Locate the Amazon Prime Video app in the list.
  9. Select the app and choose the "Install" or "Download" option.
  10. Return to the main screen and launch the Amazon Prime Video app.
  11. Sign in to your Amazon Prime account if prompted.

Hello, thank you for using Howly.
Could you please what device you use and get an error with Amazon Prime Video?


Customer Replay

i have a kogan tv 24inch in my caravan
i have the internet

What happens when you try to launch the Amazon Prime on your TV?

Customer Replay

thecprogams come up but then when i click on the profgams come upm the eroor message saysfor more help go to prime video

Can you please provide me with the exact error message/code then?

Customer Replay

"pleasetry again later.for more help ,go to PrimeVideo.com/videohelp "that is the exact message

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Thank you for the details
*****, are you able to reinstall the Amazon Prime Video app on your TV?

Customer Replay

i could try
i have the prime app installed

Top answer

Yes, you need to uninstall it (delete)

Customer Replay

how do im reinstall it on my tv

Please, hit the "Apps" menu on your TV
Where all the apps are listed

Customer Replay

ok do you want me to unistall it then re install it

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That's right, *****!

Customer Replay

how do you uininstall it

Top answer
  • Please, open the "Apps" menu on your TV.
  • Go to the "Settings"
  • Hit the "App" option
Customer Replay

done that

  • Then, press on "See all apps"
Customer Replay


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Do you see the Amazon Prime video app listed?

Customer Replay


  • Please, select it
  • And then press on the "Uninstall" option
Customer Replay

done now reinstall it

Sounds good!
Now you need to install this app

Customer Replay

lost it now cant find it

Get back to your main screen

Customer Replay

can i load it off myb phone

And hit the "Apps" menu
No, you should install it on your TV

Customer Replay

got it
just enabled it

What do you mean exactly?

Customer Replay

i used bthe qr code now is says ready to cast

Have you already installed the Amazon Prime Video app on your TV?

Customer Replay

so it is casting

Is it working properly now?

Customer Replay

yes the app is there

Launch it and try to watch something, please.

Customer Replay

have to sign in thats all

Good job, *****!
Have we solved your problem?

Customer Replay

thanks for your help
i hope so lol
thank you for your pacients

You are always welcome, *****

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