Hello, thank you for using Howly.
Could you please what device you use and get an error with Amazon Prime Video?
i have a kogan tv 24inch in my caravan
i have the internet
What happens when you try to launch the Amazon Prime on your TV?
thecprogams come up but then when i click on the profgams come upm the eroor message saysfor more help go to prime video
Can you please provide me with the exact error message/code then?
"pleasetry again later.for more help ,go to PrimeVideo.com/videohelp "that is the exact message
Thank you for the details
*****, are you able to reinstall the Amazon Prime Video app on your TV?
i could try
i have the prime app installed
Yes, you need to uninstall it (delete)
how do im reinstall it on my tv
Please, hit the "Apps" menu on your TV
Where all the apps are listed
ok do you want me to unistall it then re install it
That's right, *****!
how do you uininstall it
Do you see the Amazon Prime video app listed?
done now reinstall it
Now you need to install this app
lost it now cant find it
Get back to your main screen
can i load it off myb phone
And hit the "Apps" menu
No, you should install it on your TV
just enabled it
What do you mean exactly?
i used bthe qr code now is says ready to cast
Have you already installed the Amazon Prime Video app on your TV?
so it is casting
Is it working properly now?
yes the app is there
Launch it and try to watch something, please.
have to sign in thats all
Good job, *****!
Have we solved your problem?
thanks for your help
i hope so lol
thank you for your pacients
You are always welcome, *****
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