Updated: May 29, 2023
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by Mykola Diakun
Tech Expert & Writer
689 resolved issues

All incoming calls are blocked

spectrum replaced the router and wifi

Short summary:

  1. Check the connection: Ensure that the base unit is properly plugged into the power socket and the telephone line.
  2. Test the line: Verify if you can hear a dial tone on any of the handsets. If none of the handsets are in use, unplug the base unit from the power outlet for 15 seconds, then reconnect it. Test the line by calling your phone line from a different phone or a cell phone.
  3. Disable the Call Block function: If your phone has a "Call block" function, disable it. Refer to the operating instructions for your phone and look for a section specifically related to "Call blocking."
  4. Access the Call Block menu: Pick up any cordless handset while the system is not in use.
  5. Press the "Call Block" button.
  6. Navigate to "Block a single number": Use the UP/DOWN arrow keys to scroll through the options until you find "Block a single number."
  7. Select the option: Press the "Select" button to choose the "Block a single number" option.
  8. Delete blocked numbers: Use the UP/DOWN arrow keys to scroll through the list of blocked numbers. For each number, press the ERASE soft key to delete it. Repeat this step until all the numbers are deleted.
  9. Confirm deletion: If prompted, select "Yes" to confirm the deletion of each number.
  10. Verify incoming call functionality: Once all the numbers are deleted, incoming calls should no longer be blocked. Test your phone by receiving a call to confirm that it's working properly.
author

Hello, thank you for using Howly.
Can't you receive incoming calls on your landline?

Customer Replay

it is a ponasonic phone
all incoming calls are blocked

author

I got you.
First of all, let's check your connection.
Please make sure that the base unit is properly plugged into the power socket and in the telephone line.

Customer Replay

it is

author

Check if you can hear a dial tone
Check if the other handsets are getting a dial tone. If none of the handsets are in use, try to unplug the base unit from the power outlet for 15 seconds, then reconnect, and test the line by calling your line using a cell phone or a different phone line.

Customer Replay

we can call out on the phone
we did that

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author
Top answer

In this case, it can be Caller Block Function.
If your phone features a “Call block” function, please check you disable it. To find out how to do this, please use the operating instructions of the unit and look for a section called “Call blocking”.

Customer Replay

it block the call

author

Please, check if the “Call block” function is enabled.
Could tell me the exact model of your phone?

Customer Replay

KX-TGDA50 panasonic

image

author
Top answer

Thank you!

  • Pick up ANY CORDLESS handset - while the SYSTEM is NOT in use ok I have one
  • Press the CALL BLOCK button
  • Press the UP/DOWN arrows keys to display/highlight "block a single number"
Customer Replay

ok

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author
  • Press the SELECT soft key
Customer Replay

i do not see a soft key

author

What do you see on the screen at the moment?
You have to click on the "Select" button.

Customer Replay

block a single number

author

Select it.

Customer Replay

ok

banner 9
author
  • Press the UP/DOWN arrows keys to scroll through and find the desired entry there are 115 numbers listed

Do you want to delete all of the numbers?

Customer Replay

yes

author

You have to follow those instructions for each number.

Customer Replay

ok

author
Top answer
  • Once the number is ***** press the ERASE soft key.
  • Press the UP/DOWN arrows to highlight "Yes" want me to do all now

Does it offer you to erase all?

Customer Replay

no it does not

author

Then try to delete all of the numbers one by one.

Customer Replay

i eill finsh delete later

author

Oh, I got you.
Please, let me know if I can do anything else for you.

Customer Replay

will i be able to recrive calls

author

Yes, but you have to delete all of the numbers from this list.

Customer Replay

ok i wii do that
i aM DOWN TO 40 NUMBERS

author

Great!
Only 40 more to go!

Customer Replay

THEY ARE ALL DELEATED

author

That's great!
Now your incoming calls should work properly,

Customer Replay

OK THANKS

author

Is there anything else I can do for you today?

Customer Replay

NO THATS ALL THANK

author

Have a great one!

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