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Alexa is having trouble connecting to the Internet
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Would you be so kind to tell me more about that issue?
I was listening to Alexa and she stopped playing, when I asked her to carry on she said she was having trouble connecting to the Internet.
Ok
What troubleshooting have you done so far?
I unplugged and plugged back in
Did you try to restart your router?
My laptops is working fine
But you Alexa is not
Because off some issues
Can you please restart your router and check Alexa after that?
OK
All working
Ok, so Alexa is good now, correct?
Correct
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No, that's it thanks 🙏
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
You to
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