Updated: March 18, 2023
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by Vlad Shvets
Tech Expert & Writer
582 resolved issues

Alexa is having trouble connecting to the Internet

author

Hello, thank you for using Howly. Iโ€™ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Would you be so kind to tell me more about that issue?

Customer Replay

I was listening to Alexa and she stopped playing, when I asked her to carry on she said she was having trouble connecting to the Internet.

image

author

Ok
What troubleshooting have you done so far?

Customer Replay

I unplugged and plugged back in

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author

Did you try to restart your router?

Customer Replay

My laptops is working fine

author

But you Alexa is not
Because off some issues
Can you please restart your router and check Alexa after that?

Customer Replay

OK
All working

author

Ok, so Alexa is good now, correct?

Customer Replay

Correct

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author

Iโ€™m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No, that's it thanks ๐Ÿ™

author

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

Customer Replay

You to

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582 resolved issues
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