Created: January 31, 2023

Alexa is having trouble connecting to the Internet

Last Edit: January 31, 2023
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Vlad Shvets
Vlad Shvets Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Vlad Shvets
Vlad Shvets Tech Expert & Writer
Nice to meet you, *****!
Would you be so kind to tell me more about that issue?
Customer Reply
I was listening to Alexa and she stopped playing, when I asked her to carry on she said she was having trouble connecting to the Internet.
Vlad Shvets
Vlad Shvets Tech Expert & Writer
Ok
What troubleshooting have you done so far?
Customer Reply
I unplugged and plugged back in
Vlad Shvets
Vlad Shvets Tech Expert & Writer
Did you try to restart your router?
Customer Reply
My laptops is working fine
Vlad Shvets
Vlad Shvets Tech Expert & Writer
But you Alexa is not
Because off some issues
Can you please restart your router and check Alexa after that?
Customer Reply
OK
All working
Vlad Shvets
Vlad Shvets Tech Expert & Writer
Ok, so Alexa is good now, correct?
Customer Reply
Correct
Vlad Shvets
Vlad Shvets Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No, that's it thanks 🙏
Vlad Shvets
Vlad Shvets Tech Expert & Writer
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
Customer Reply
You to
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