Updated: March 18, 2023
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by Vlad Shvets
Tech Expert & Writer
582 resolved issues

Alexa is having trouble connecting to the Internet

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Would you be so kind to tell me more about that issue?

Customer Replay

I was listening to Alexa and she stopped playing, when I asked her to carry on she said she was having trouble connecting to the Internet.


What troubleshooting have you done so far?

Customer Replay

I unplugged and plugged back in

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Did you try to restart your router?

Customer Replay

My laptops is working fine

But you Alexa is not
Because off some issues
Can you please restart your router and check Alexa after that?

Customer Replay

All working

Ok, so Alexa is good now, correct?

Customer Replay


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I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No, that's it thanks 🙏

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

Customer Replay

You to

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