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Add money to card
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
I would like to add money to my Apple Card and don’t know how.
Got it
Do you mean adding money to Apple Cash in the Wallet app?
Exactly
Great!
only problem is I can’t verify with assistive touch
Got it
Have you already Set up Apple Cash?
yes
You will be able to confirm with Face ID, Touch ID, or passcode.
Do you use iPhone?
i cannot use Touch ID
Noted
Do you use iPhone with Apple Cash now?
no
Alright, wich device do you use?
iPhone
i can’t download apple cash
So you did not set up it yet?
i tried. Cannot verify with assistive touch
There should be option to verify via Passcode
i haven’t gotten that option. How do I get it?
Do you already have Passcode enabled?
no I don’t have passcode enabled
May I know why you can not use Touch ID?
I have been trying for many days to get the assistive touch to work and it won’t
Alright, may I know which way you unlock your phone?
I am not iPhone savvy. I don’t know how to lock or unlock
I mean when you want to use your phone how do you unlock it to the Home screen? With a password or Face ID or other way?
password
Alright, nice.
Also may I know the model of your Phone?
12
Got it.
First of all, please follow these steps to set up Apple Cash:
- Open the Settings app on your iPhone or iPad.
- Scroll down and tap Wallet & Apple Pay.
- Turn Apple Cash on.
- Under Payment Cards, tap Apple Cash.
- Tap Continue, then follow the instructions on your screen.
I’m following the instructions. Thanks
Alright, take your time
I think I got it!! Thanks a million
Amazing!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
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