Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
I would like to add money to my Apple Card and don’t know how.
Got it
Do you mean adding money to Apple Cash in the Wallet app?
Do you mean adding money to Apple Cash in the Wallet app?
Customer Reply
Exactly
Great!
Customer Reply
only problem is I can’t verify with assistive touch
Got it
Have you already Set up Apple Cash?
Have you already Set up Apple Cash?
Customer Reply
yes
You will be able to confirm with Face ID, Touch ID, or passcode.
Do you use iPhone?
Do you use iPhone?
Customer Reply
i cannot use Touch ID
Noted
Do you use iPhone with Apple Cash now?
Do you use iPhone with Apple Cash now?
Customer Reply
no
Alright, wich device do you use?
Customer Reply
iPhone
i can’t download apple cash
i can’t download apple cash
So you did not set up it yet?
Customer Reply
i tried. Cannot verify with assistive touch
There should be option to verify via Passcode
Customer Reply
i haven’t gotten that option. How do I get it?
Do you already have Passcode enabled?
Customer Reply
no I don’t have passcode enabled
May I know why you can not use Touch ID?
Customer Reply
I have been trying for many days to get the assistive touch to work and it won’t
Alright, may I know which way you unlock your phone?
Customer Reply
I am not iPhone savvy. I don’t know how to lock or unlock
I mean when you want to use your phone how do you unlock it to the Home screen? With a password or Face ID or other way?
Customer Reply
password
Alright, nice.
Also may I know the model of your Phone?
Also may I know the model of your Phone?
Customer Reply
12
Got it.
First of all, please follow these steps to set up Apple Cash:
1. Open the Settings app on your iPhone or iPad.
2. Scroll down and tap Wallet & Apple Pay.
3. Turn Apple Cash on.
4. Under Payment Cards, tap Apple Cash.
5. Tap Continue, then follow the instructions on your screen.
First of all, please follow these steps to set up Apple Cash:
1. Open the Settings app on your iPhone or iPad.
2. Scroll down and tap Wallet & Apple Pay.
3. Turn Apple Cash on.
4. Under Payment Cards, tap Apple Cash.
5. Tap Continue, then follow the instructions on your screen.
Customer Reply
I’m following the instructions. Thanks
Alright, take your time
Customer Reply
I think I got it!! Thanks a million
Amazing!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
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