Venmo is a community payment service (P2P) owned by PayPal, a well-known financial organization. Using a convenient smartphone app, you may request, transfer, and accept payments from anyone who has a Venmo account.
Generally, such apps are used by friends or colleagues – to halve the cost of a taxi, share a rental payment or deal with other situations when a group of people needs to split the bill but no one has cash.
Venmo Froze My Account with Money on It – Is It Legal?
Venmo first and foremost freezes accounts to provide the highest level of security for its users. The company has the right to suspend a customer’s account, cancel multiple payments, or request additional confirmation. This usually happens when there’s a problem with an unusual behavior that is in conflict with the User Agreement or with specified credit card rules. So yes, your account on Venmo can be frozen even if you have money on it, and it’s completely legal.
How Do I Know If My Venmo Account Is Frozen?
Once your Venmo account is frozen, the company will immediately inform you. You will receive an email with the suspension notification and its reasons.
Another sign that your Venmo account is frozen is the message you get when trying to make a payment to the recipient. You will see it if you haven’t received the first email notification or lost it in your Inbox.
The halting of any payments to you is another confirmation that your Venmo account got suspended. In addition, the person who attempts to conduct a transaction with you will be alerted that their payment cannot be completed.
Why Is My Venmo Account Frozen?
There are several reasons why your Venmo account can be frozen:
- Your account does not have sufficient funds at the time of the transaction.
- You’ve reached the limit on ACH transfers you can make per day.
- Venmo is required to block your account if there are any legal infractions.
- Venmo requests certain documents to validate your account. This usually occurs when the company identifies any unusual activity or suspicious behavior.
- Also, Venmo can freeze your account with money on it when it wants to protect your funds from fraudsters. It happens when Venmo has detected that your account is being used without your permission or received a special notification from another financial institution that someone is using your account without your authorization.
How Do I Unfreeze My Venmo account?
Before giving you a guide on how to unfreeze your Venmo account, it’s worth saying that there are many ways to do so because there are many different reasons for such a block. Take a closer look at the most popular ones:
Your account was suspended because you owe money to Venmo.
- Visit venmo.com/addfunds and log in to your account.
- Select your bank in the pop-up window. Note that you should first authenticate your Venmo bank account before proceeding with the transaction to avoid the Venmo frozen account issue.
- Enter the amount you want to transfer. It should be at least equal to the amount you owe.
- After you transfer money to Venmo and pay your debt, it may take the company from 2 to 3 business days to unfreeze your Venmo account.
Venmo account was suspended because you violated the User Agreement
Some users receive an account notification that says: “While we encourage the use of Venmo, we must enforce our User Agreement for all users. We found that your actions violated the agreement after evaluating your account activity. As a result, your account has been permanently deleted.”
If users do not follow the terms and limits they agreed to when creating an account, the company has the authority to close the account permanently. In this case, the only option is to work out the problem with a corporate representative.
To do it, follow these steps:
- Contact the Venmo Customer Service. To contact a Venmo Customer Service person through the application, do the following:
- Open the Venmo app.
- In the upper left corner, tap the menu symbol.
- At the bottom of the menu, select “Get Help.“
- From the drop-down menu, choose the central “Contact Us” option.
- Choose “Communicate with you” in the “Connect to someone” menu. That will start a live conversation with a Venmo support specialist who will explain to you how to unfreeze the Venmo account.
- Notify the team that your account has been frozen.
- Explain your violation of the User Agreement’s terms.
- Wait until the company’s Customer Service department makes a decision about the unfreezing of your account and informs you about it.
Note that Venmo users often try to log in to their accounts outside the United States. That is a violation of the User Agreement. Your account may be suspended as a result.
Venmo account was frozen due to suspicious activity
Some users experience account lockouts due to entering the wrong PIN or using the same Venmo account in multiple locations simultaneously.
In this case, you should wait for Venmo to contact you and describe why your account was frozen. If you don’t want to wait long, send a message to Customer Service and ask for clarity.
This is how you can do it:
- Use your PC or laptop to access the Venmo website and log in to your account.
- Then, from the drop-down option, choose “Restore.”
- We recommend immediately responding to the email you received if your account was frozen. An image of your ID must be attached to this email for Venmo to accept it.
Venmo account was suspended for less than $1
The account may be banned if the entire balance is less than $1. It’s a good decision to notify the company about it and explain the problem. In this instance, the Customer Service team may take up to 7 days to fix the issue.
How can I avoid having my Venmo account frozen in the future?
Due to a shortage of funds or excessive spending, Venmo accounts are frequently blocked. As a result, learning more about this company’s spending limits is the first thing you should do to avoid these hassles. You can also take other precautions to ensure you won’t have to ask google “how to unfreeze my Venmo account?” anymore:
- Review your automatic payments and balance each week to ensure you don’t have any debts.
- Regularly deposit money into your account.
- Remember your PIN and write it down somewhere safe.
- Ensure that you have logged out of all the non-personal devices after accessing your Venmo account.
You can contact Venmo Customer Support for additional information at 855-812-4430. The Customer Service phone line is open from Monday to Friday, 10:00 a.m. to 6:00 p.m.