Venmo is an advantageous payment platform designed by PayPal to make personal transactions easier. So, with a handy app for your mobile phone, you can transfer and receive cash immediately using your Venmo account. The service is especially popular among friends, relatives, and colleagues willing to split bills for dinner, movies, rent, etc. Considering all the perks of the application, a blocked account causes a lot of inconveniences. Many people get into despair and run for help to Howly asking “why is my Venmo frozen?” Unfortunately, such issues aren’t rare, but there’s nothing difficult in solving them. In this guide, we reveal possible causes of the problem and provide actionable solutions on how to unfreeze a Venmo account quickly.
Users often claim “Venmo froze my account with money in it” doubting the legitimacy of such actions. It’s important to understand that the service deals with monetary operations directly, so its primary goal is to ensure the best level of security to the customers. Thus, the company has full authority to suspend suspicious accounts, request additional payment confirmation, cancel financial transactions, and so on. The problem may lie in non-compliance with the bank card rules, Venmo user agreement violation, and a number of other issues. So account freezes are legal even if your money is still there.
It’s easy to determine that your Venmo account is frozen – the company immediately informs you about the problem. Thus, you receive an email explaining the reasons for your blockage as well as options to resolve the issue.
One more indicator of a blocked account is an error message you encounter when trying to complete financial transactions. You’ll get it in case you haven’t received the email notification.
What’s more, you may have issues with the payment receipt. This is another indication that the Venmo account got suspended. So, a person who is trying to send you cash will also get a notification about transaction failures.
A Venmo account can be frozen for a variety of reasons:
Before exploring how to unfreeze your Venmo account, it’s important to realize that there are quite a lot of methods to deal with the issue since the reasons for account blocks vary. Let’s consider the most popular ones and also ways to fix them:
Many users wonder “why did Venmo freeze my account?” without even suspecting that they’ve violated the terms spelled out in the user agreement. So when the company notices any prohibited activities, they put your account on hold and notify you about temporal account deletion. The problem can be fixed with a company representative, and the process is easy:
Venmo account was frozen owing to suspicious activity
Your Venmo account may also be banned in case your balance is currently lower than $1. The easiest and quickest solution is to notify the support team about your problem and describe its reason. In this case, it may take them up to 7 days to sort things out and unblock you.
Venmo accounts are often blocked both because of the funds shortage and excessive spending. And to avoid such troubles, you should first learn more about acceptable spending limits. There are some other tips worth taking into consideration to ensure you won't bother with the question "how to unfreeze my Venmo account?"
You can also reach out to customer support for more information by calling 855-812-4430. The phone line is available on weekdays from 10:00 am and up to 6:00 pm.
The time to unfreeze a Venmo account may vary depending on each particular case. So, if you owe cash to Venmo, you can get your account unlocked in 2-3 days after paying off the debt. But if your issue is more complicated, you may wait 7-10 days to unblock your account.
When your Venmo account is frozen with money, you can’t withdraw the funds until you unblock it. But there’s no need to worry about your money being lost or debited. Venmo holds user savings in frozen accounts for up to 180 days.
Absolutely. Money can still be deposited to your Venmo account even if it’s on hold. In case you have a debt, the received funds will be primarily used for its dischargement.