Ticketmaster App Not Working: 7 Ways to Solve the Ticketmaster Login Problems

Author: Dmytro Sywyi

Table of Contents:

  1. Introduction       
  2. How to solve a Ticketmaster app login error?        
  3. Check your connection     
  4. Restart the phone  
  5. Check time settings
  6. Remove cache file from app settings     
  7. Check if your device and app are compatible   
  8. Update the Ticketmaster app      
  9. Update the OS       
  10. How do you get through to Ticketmaster?   
  11. Conclusion

Ticketmaster is the biggest ticket sales app on the US market. It has iOS and Android versions. But sometimes, you just can’t sign into the Ticketmaster app without any obvious reasons. That means you face some minor software bug. Use this guide from Howly experts and fix it in 10-15 minutes.

Why is the Ticketmaster app not working on my old smartphone?

Ticketmaster login error

There are 7 reasons why you see the Ticketmaster login error: most of them are system-related and easily fixable. We’ll explore them further in the article.

Hardware problems with Ticketmaster are extremely rare and occur only on very old devices (made before 2013). Why? Because this app currently doesn’t support old phones. So, if you have an “oldie”, you need to change it to a more modern device. That’s why you can’t access Ticketmaster.

How to solve a Ticketmaster app login error?

We have a complete guide on how to solve this software-based issue. Check your connection: maybe the Ticketmaster app just can’t connect to the servers. Restart your phone and check the time settings. This app is extra-sensitive to the time and date settings, so they need to be correct.

If this didn’t help, remove the cache. Update the Ticketmaster and the device to the latest versions. Let’s explore each solution in detail. 

1. Check your connection

It needs to be stable and have a good speed. If you are using mobile internet, check that you use at least a 4G (LTE). Most of the time, if you can’t log into the Ticketmaster app, your network is slow. Check your connection speed with Speedtest or a similar app. It should be 10 Mbps or higher.

2. Restart the phone

The easiest way to solve the Ticketmaster login problems is to restart the phone. This action will delete minor bugs that don’t allow the system to work properly. If Ticketmaster is not working on your iPhone, follow this instruction:

  1. Hold the Power button until you witness the “Slide to Power off”.
  2. Swipe to the right.
  3. Wait for 1-2 minutes.
  4. Then, hold the Power button for 10-15 seconds.

The restart process on Android varies. If you see that the Ticketmaster app is not working on Android, stick to the next instruction: 

  • Hold the Power button until you see the 3 options: “Sleep”, “Turn Down”, and “Restart”.
  • Choose “Restart”.

After your phone boots up, open the app. If you still can’t log in to the Ticketmaster app, try the following solutions.

3. Check time settings

Time and date settings

Check that your device has the correct time and date settings. If they are not synced with the real, you get the Ticketmaster app login error. This often happens when you travel to a different time zone, and your phone forgets to switch the time setting before you open the app in a new location.

4. Clear cache

How to clear cache files on Android

Here is how you clear cache on Android phones. Clearing cache on the Ticketmaster app looks the same.

When the app is being used, it produces temporary files. Here is how you can clear the Ticketmaster cache on Android.

  1. Run the Settings;
  2. Open Application manager;
  3. Choose the Ticketmaster app;
  4. Select “Clear Cache”.

After 5-10 seconds, you will have no cache files left. This should solve the Ticketmaster’s login error.

Unfortunately, Apple devices don’t have this option. You need to delete the app. It’s the only way to clear the cache on iOS. After that, install the app back.

5. Check if your device and app are compatible

Check for the compatibility on Google Play

Go to the Ticketmaster page on App Store or Google Play and check if your phone fits the basic requirements of this app. 

If your phone doesn’t have the necessary hardware, you need to change the device to fix the “can’t sign into the Ticketmaster app” issue.

6. Update the Ticketmaster app

Frequently you are using the outdated app while it already has issued a new version that is suitable for your phone. It leads to software conflict, which may be the reason why the Ticketmaster app is not working on your device. Update the app. Here is how you can do it on the iPhone:

  1. Go to the AppStore.
  2. Type there Ticketmaster.
  3. Open the page of the app. If you see a cloud with the arrow there, click on it. It will update the app.

Updating process on Android looks quite similar:

  1. Open the PlayMarket.
  2. Write Ticketmaster.
  3. Open the page of the app. If you see the “Update” button, tap on it.
  4. Try to open Ticketmaster again.

Now it should work as prescribed. If you still see a Ticketmaster app login error, try changing your phone settings.

7. Update the OS

Check the operating system of your phone. When it works on outdated software, there may be conflicts with installed apps. Follow the next instructions to update your iPhone:

  1. Connect the phone to the WiFi.
  2. Open the Settings.
  3. Select the General.
  4. Choose the Software Update.
  5. Tap on the Download.
  6. Wait until the phone installs a new version of the iOS.

Updating on Android devices may be different. It depends on the manufacturer. In most cases, it will look similar to this:

  1. Go to the Settings.
  2. Swipe down to the System.
  3. Tap on the Update.
  4. Choose the Update option.

If you don’t have this option, that means that your phone software is up-to-date. You have a different reason why the Ticketmaster app is not working on Android.

How do you get through to Ticketmaster?

Sign in to Ticketmaster

If you still have questions about Ticketmaster, contact the company’s customer service. Call the 1-800-653-8000, working times 9 am — 12 am ET (New York and Boston time). You will hear the interactive answering machine. Answer to it “no” and “something else”. Wait for 2-7 minutes – and you will be connected to the customer service agent.Tell this person that you can’t log into the Ticketmaster app and give more details if needed. Also, you can write them a Direct message on social media.


If you see a Ticketmaster login error every time you’re trying to log in to the app, it’s mostly the software issue. Check the internet. Restart the phone, and check its settings and compatibility.  If it does not fit basic software or hardware requirements, you see a Ticketmaster login error. Update the app and the device to the most recent versions. If this doesn’t help, reach Ticketmaster customer support.

If you don’t have the time to wait for a Ticketmaster support answer, contact the Howly team. We will gladly help you with any tech question: from Ticketmaster invalid operations to the problems with your phone, PC, and even the water heater.