Netgear router troubleshooting

Updated: February 26, 2023
6 min read
Netgear router troubleshooting
by Dmytro Sywyi
Tech Expert & Writer
Checked by
Quality Control team

Wi-Fi devices from the company Netgear have long declared their quality. However, even with them, there may be problems associated with low speed or problems with the connection. For example, users often wonder why Netgear Nighthawk is not connecting to the Internet. 
If you want to find out how to fix your Netgear router, continue reading!

Before we start

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Signs of failure

Before you understand how to fix Netgear Wi-Fi, you should find out the cause of the breakdown.

There may be several signs of problems with the Nighthawk router. The first and obvious is the sudden stop of its work. Other signs of a broken wireless router or modem include:

  1. Slow operation;
  2. Problems with the Internet connection;
  3. Non-working light indicators;
  4. Device overheating;
  5. Broken cable;
  6. Lack of support for new devices.

All of these points can also be signs of problems with the Netgear Nighthawk router.

Breakdown causes

After listing the obvious signs of a broken router, we analyzed the potential causes step by step. Finding the cause will expedite Nighthawk router troubleshooting.

  1. Outdated device. A modem that has been working for more than 5 years breaks down much faster. Sometimes it can be taken to the repair center, but it's easier to buy a new one.
  2. Wrong cable connection. Check if you have connected the main cable Ethernet.
  3. Firmware change. When you reinstall the firmware, all your router settings are deleted.
  4. Technical problems. For example, your router has a faulty antenna.

Indicators on a Netgear router

Indicators on a Netgear router

LEDs are located on the side or top of the Netgear router. They glow in different colors. Netgear connection issues can be recognized by the nature of the glow of the LEDs.

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  1. The yellow light of the LEDs indicates the start of the device.
  2. A flashing yellow light indicates that the firmware is being updated or the reset button has been pressed.
  3. If the Internet LEDs are green or white, it means that you are connected to the network.
  4. A constantly glowing white light in the Wi-Fi indicator indicates its operation.
  5. White and green lights in the USB LEDs indicate their connection and readiness.
  6. The color of LEDs also indicates the speed: for Gigabit Ethernet connections, it is white and green, and amber - is for 100 Mbps-10 Mbps Ethernet connections.

How to set up

Network problems

  1. Slow DNS servers. Ask your local network administrator to redirect to faster chains of servers.
  2. You can fix the Netgear router’s Internet connection by moving your router closer to the device.
  3. Reset the device and check if the Internet connection is displayed.
  4. Change the network password if you forgot it.
  5. Check all entered data for admin login.

Problems with adapter

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You can troubleshoot the Netgear router by reinstalling the adapter. The next time you try, Windows will detect it as a new device.

  1. First of all, check if the router is turned on.
  2. When the WAN or DSL light is off, it means that there is no signal from the provider.
  3. If the Wi-Fi light is on, there is a problem with hardware settings or computer settings. Open the router settings and enter the IP address in the address bar.
  4. Turn on the wireless mode so that the router distributes a signal through the Wi-Fi module.
  5. Set network settings to default. After that, the factory settings will be displayed. To do this, select "Network and Internet". Then, in the "Status" section, scroll down and select "Network Reset".

Problems with access points

  1. Update your drivers. Select adapter properties, and click "Update". In the new window, go to search on the computer. Specify the directory in which the system should look for drivers. Uninstall the updates using the "Roll Back" or "Uninstall" function, and then reinstall the drivers manually.
  2. Delete and register the network. Try to connect to it again.
  3. Check the DHCP client. The startup type must be automatic.

Problems with extenders

Problems with extenders
  1. Your device must be connected to the extender Wi-Fi network. The default network name is displayed as “NETGEAR_EX”, default password - “password”.
  2. Open the site. This is the new extension page.
  3. Select "Setting up a new extender", then agree to the terms by clicking "yes".
  4. Enter the username "admin" and create a new password.
  5. Select “Wi-Fi Network Names”. Enter the network password and click next.
  6. Next, you will see the network name and password to connect. On your device, find the network through the search and enter the password for it.

Other issues

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  1. Check if the router receives enough power through the socket connection.
  2. Netgear Wi-Fi connection may be unstable if many devices are connected to the modem. Disable one or more of them if possible.
  3. Make sure that the device is not covered with dust. Blow it out with compressed air.
  4. If the device is powered on, but the WLAN indicator is off, you should turn off the modem and wait 30 seconds, then turn it on.
  5. Place the modem on a flat surface so that air circulates freely around it. This will protect the device from overheating.
  6. Consider replacing your Wi-Fi extender every 5 years.

Support service

With the help of the support site, you can easily understand why the Netgear modem does not connect to the Internet. The rubrics provide information on Netgear connection issues. To find out information about a specific model of your modem, go to the section "Wi-Fi routers" or “Nighthawk Wi-Fi system”, in which it is told how to fix the Netgear Wi-Fi connection. These rules can also help if you have a router from another brand.


The Nighthawk router is not connecting to the Internet for various reasons. We divide these problems into several groups: network issues, adapters issues, access points issues, and extenders issues. Among others, we highlight those that are mainly related to the physical state of the modem. Determine the type of problem and follow our instructions to troubleshoot the Netgear router.


Despite the advantages of the Netgear router, problems still can arise with it. Make sure that you do not have a limit on the receipt of the Internet from the provider. Next, inspect the router - it should be intact, and certain LEDs should be lit.

The modem does not work or starts to work worse if it overheats or the Internet connection is unstable or weak. If the device is technically ok, check your network settings. We also recommend checking the router's adapter, access points, and expander settings. When setting up, check the data you entered.

Incorrect administrator name and password can be the cause of the problem. Stick to the setup sequence - and it will solve Netgear router issues.

If you still can't resolve the issue, contact Netgear Support. If you still have a receipt from the purchase, contact the repair center.

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