My WhatsApp is not connecting calls. What do I do?

Updated: May 22, 2023
6 min read
My WhatsApp is not connecting calls. What do I do?
by Daniel Moore
Tech Expert & Writer
Checked by
Quality Control team

Today we’re gonna talk about another famous messaging application used by multiple users around the world. While it delivers various components, including audio and video calls, some users might experience issues with making or receiving them. In this comprehensive guide, we'll explore some possible reasons why WhatsApp calls may not be working and provide possible solutions.

Before we start

Save your time and let professionals resolve your issue in minutes!
Want to start solving your problem immediately? Experienced Howly troubleshooters can fix your issue ASAP. They’re already waiting for you in the chat!

The benefits you’ll get while troubleshooting your issue with Howly experts:

    • Qualified help with laptops HDD
    • Quick advice right in your device 24/7/365
    • Expert reply within 60 seconds
    • Clear step-by-step guidance
    • Limitless number of follow-up questions
    • Understanding and empathetic help till your laptop HDD issue is fully resolved
    • All answers you need in one place

Why are problems with WhatsApp calls popular these days?

People care about WhatsApp calls not working because it can cause frustration and communication obstacles, which can hinder communication with loved ones or hamper business activities, making it challenging to stay connected. It's essential to have a reliable messaging app, and when it doesn't function correctly, it can have a significant impact on daily life.

Reasons for WhatsApp audio call not working

There are various reasons for that, for instance, inadequate internet connection, outdated application versions, software or hardware issues, blocked ports, and inaccurate app permissions. These factors can cause disruptions in the call quality, failed connections, or no response when trying to make or receive calls.

Poor internet connection

banner 3

It might be the reason for issues with WhatsApp problem calls because the app demands a steady and brisk Wi-Fi connection to function correctly. A slow or weak internet connection can result in poor call quality, dropped calls, or an inability to connect to the call altogether. Having dependable Wi-Fi quality is paramount for using WhatsApp calls, as it guarantees a smooth and uninterrupted communication experience.

Outdated application file

This can be another thing to cause WhatsApp calls to not work properly because the app's developers deliver updates with different bug fixes, enhanced characteristics, and improved performance on a regular basis. If you own only an outdated rendition, the application may not function correctly. To avoid potential issues and ensure proper functioning, it is crucial to keep the app updated.

Software or hardware issues

Software or hardware issues can cause conflicts with the WhatsApp application, preventing it from working correctly. Outdated program versions, corrupted application info, or hardware problems such as a faulty microphone or speaker can affect the app's functionality and lead to similar issues. Resolving these underlying issues is crucial to ensuring a smooth experience.

Blocked ports

banner 6

Blocked ports can create WhatsApp call connecting issues because the app uses specific ports to establish a connection with other devices. If these ports are blocked by the network or firewall settings, the call may fail to connect. To ensure the seamless use of WhatsApp calls, it is crucial to verify that the required ports are open and not obstructed.

Incorrect app permissions

Incorrect app permissions can cause WhatsApp calls to fail because the app may not have access to the necessary features or resources on your device. For example, if the microphone or camera permission is not enabled, WhatsApp will be unable to initiate or receive calls. Similarly, if the app doesn't have permission to access your contacts, it can’t call anyone. Therefore, it's essential to ensure that WhatsApp has the appropriate permissions enabled to function correctly.

How to fix WhatsApp call not connecting

To settle any kind of call issues in this application, try some or all of the following measures.

Provide a steady internet connection

banner 9

This is essential to solving WhatsApp outgoing calls not working. If it is weak or inconsistent, it can cause issues with call quality, dropped calls, or failed connections. To ensure a stable connection, try linking to another network. You might also have to perform a speed test to check if you have any trouble on that end in regard to speed and stability. If the speed test indicates a weak connection, try reloading your device or reaching out to your internet provider to assist you with the issue. Also, toggling on and then off airplane mode after a few seconds can sometimes refresh your network connection and improve your connectivity.

My WhatsApp is not connecting calls. What do I do?

Update the WhatsApp app

The second point suggests this step. An outdated application version might be the reason for compatibility issues with the device's software and result in problems with WhatsApp calls. Therefore, keeping the app up to date having the most recent package of bug fixes and features is crucial. To do this, open your App Store, look for the application, and tap on the update button if it's available. Additionally, enabling automatic updates can ensure that you have the latest version without additional manual help. Upgrading the app can often resolve WhatsApp voice call not working issues and improve the app's performance.

Check app permissions to fix WhatsApp phone call not working

My WhatsApp is not connecting calls

To look through them, open Settings on your device and select the list of installed applications. Then, find WhatsApp and tap on it to access its settings. Ensure that permissions such as Microphone, Camera, Contacts, and Storage are enabled. If any of these permissions are disabled, toggle them on. Without these permissions, WhatsApp won't be able to access the necessary resources, resulting in call issues. It's worth noting that the process of accessing app permissions may vary according to the specifics of your device.

Restart the device

A fundamental troubleshooting step that can address various issues is restarting the device, including WhatsApp call problems. When you reload your machine, all the temporary files and background processes clear up, which can sometimes interfere with the app's functionality.

To initiate a restart, press and hold the power button until the power options menu pops up. Next, choose the Restart option and give your device time to reboot. Once the device has restarted, launch WhatsApp and try to make or receive a call to check if anything has changed for the better.

Clear the app cache and other recent info

The fifth point, which suggests emptying the application cache and data folder, is an essential step in troubleshooting WhatsApp call issues. Over time, those files might accumulate, causing them to become bloated and resulting in various performance problems. Going through this step might assist with fixing matters like freezing, crashing, and failed calls. However, it's essential to note that clearing data will erase all your WhatsApp chat history, so it's recommended to back up your chats before doing this. To achieve this on Android, go to Settings > Apps > WhatsApp > Storage > Clear Cache/Clear Data. On iOS, go to Settings > General > iPhone Storage > WhatsApp > Offload App.

Disable battery-saving mode

This mode on your device may restrict the performance of some apps, including WhatsApp, which can affect the app's call-making abilities. To disable it, go to your device's settings and find the battery settings. Then, locate this mode and switch it off. You might as well want to see if there is an option to whitelist certain programs or ban them. By doing so, you can ensure that the WhatsApp video not working problem has been solved, and you can use it to make or receive calls with no struggles whatsoever.

My WhatsApp is not connecting calls

Check for blocked ports or firewall settings

The seventh point is essential because firewalls or blocked ports can provoke WhatsApp phone calls not to work correctly. Firewalls are security systems that oversee and regulate network traffic, and they can block certain ports or protocols that WhatsApp uses to make or receive calls. To determine if your firewall is preventing WhatsApp calls, attempt to disable it temporarily or create an exception for WhatsApp. You can also contact your IT department or internet service provider to inquire if they have any network restrictions or firewall settings that might be causing the issue. Similarly, if you're operating a public Wi-Fi network, it's likely that certain ports would be blocked to protect privacy, which can impact WhatsApp calls' not working problem. In such cases, you can attempt to resolve the issue by switching to an alternative network

Uninstall and reinstall WhatsApp

This is considered to be the absolute last resort and should only be done if other troubleshooting methods have failed. To uninstall the app, open Settings, choose Apps & Notifications, find WhatsApp, and select Uninstall. After completely deleting it from your device, reinstall the app and enter your account. Before uninstalling, back up everything necessary as it will delete all data and settings, including chat history and media files. Doing this might assist you with solving issues like WhatsApp video calls not working, caused by corrupted or missing app files.


Why do WhatsApp calls not work sometimes?

WhatsApp calls may not work because of flawed and inconsistent Wi-Fi, outdated application versions, local program issues, blocked ports, inaccurate permissions for apps, or other factors.

Can I make WhatsApp calls without an internet connection?

No, WhatsApp calls require an internet connection to function.

What is a battery-saving mode, and how can it affect WhatsApp calls?

This mode is a setting that preserves battery lifetime by restricting certain app functions, which can affect WhatsApp calls. To ensure proper functionality, it is recommended to disable the battery-saving mode.

How can I back up my chat history and media files?

You can back up your necessary files in WhatsApp settings, under Chats, and then Chat Backup.


In conclusion, WhatsApp calls not working can be frustrating, but there are quite a few troubleshooting guidelines you might attempt to resolve the issue. Providing a steady internet connection, upgrading the application, checking permissions, and implementing the other methods discussed can help you resolve the most common problems with enabling WhatsApp calls. However, if you still face issues, don't hesitate to contact Howly experts for further assistance. With their expertise, they can help you get back to enjoying effortless calling within the app.

Howly expert is ready to help you with your iOS problem


July 07, 2023
Is WhatsApp ware of these call connectivity issues?
Elodie Merritt
July 04, 2023
Can this app teleport me to a tropical beach instead? That would be amazing! 🏖️😂
June 27, 2023
My WhatsApp calls work fine, but the call quality is always poor. Is there anything I can do to improve it?
1 reply
  1. Sonic Blast X
    June 27, 2023
    James, Are you using a stable internet connection? Poor call quality can often be attributed to a weak or inconsistent network signal.
June 24, 2023
Update ypur app guys!
Captain Nexus
June 21, 2023
Hey folks, have any of you experienced trouble with Whassapp calls? Is it a common problem or just limited to a few devices?
Frost Bytez
June 17, 2023
I've tried all the suggestions, but my WhatsApp calls still won't cooperate. It's frustrating, and I was hoping for more guidance.
Ethan Mitchell
June 14, 2023
Thank you, thank you, thank you! 🙏 This article saved my Whatsap calls. I'm beyond relieved 😅
Scarlett Bennett
June 10, 2023
It's a relief to know I'm not alone in dealing with WhatsApp call problems. Misery loves company, right?
Leila Beaufort
June 03, 2023
My WhatsApp calls keep dropping after a few seconds. Any ideas on what could be causing this?
1 reply
  1. AfroBurst
    June 03, 2023
    Leila Beaufort, I had the same problem, and disabling battery optimization for whhatsapp in my phone's settings fixed it for me!
May 31, 2023
I wish there were more specific solutions tailored to different scenarios
May 25, 2023
Any tips on how to ensure my internet connection isn't causing issues with whatsapp calls? I've checked my wifi, but the problem persists.
1 reply
  1. Owen Davis
    May 25, 2023
    Phoenix, I had the same problem with Watsapp calls but updating the app fixed it for me.
May 22, 2023
Short and sweet, but it did the trick! Thanks for saving me from WhatsApp call headaches 😃

Write a comment

Trusted & Secured

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info