My Venmo gave me an error saying, “The server returned an error”. What to do?

Updated: March 02, 2023
6 min read
My Venmo gave me an error saying, “The server returned an error”. What to do?
by Hanna Finley
Tech Expert & Writer
Checked by
Quality Control team

Venmo is a fairly convenient mobile money system that allows you to perform peer-to-peer transactions and share bills between friends and family. You can also link your credit or bank account and make payments online without any problems. The app is used by more than 70 million people, so the service is quite reliable. But as with any application, certain bugs are inevitable. And many users complain that Venmo gave them an error saying, “The server returned an error".

Before we start

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There's no reason to stress out if you encounter such a problem, we'll show you how to fix the issue. Consider the following tips, and you’ll bring back the functionality of your Venmo app as soon as possible!

Contact support to unfreeze your account

There are many reasons why your account may be frozen. For example, suspicion of malicious activity or a hacker attack. The problem is easily solved if you contact the support service. This will allow you to convince the Venmo team that no one is performing malicious activity on your account. They will fix the problem, and you’ll get access to payment services again.

Wait for Venmo to fix service errors

If Venmo gives you an error saying, “The server returned an error”, the problem may lie in the application itself. System bugs sometimes happen, and you have no choice but to wait. Rest assured, the Venmo team is aware of the issue and is working hard to fix it.

Troubleshoot Internet bugs

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In case your Internet connection is unstable or weak, you won’t be able to use the app’s features without problems, especially when it comes to money transactions. There are several ways to troubleshoot a network problem:

  • Connect to your Wi-Fi network again.
  • Turn off Wi-Fi and use mobile data.
  • Turn off VPN or try changing the address and location of your IP.

Restart the app and your device

At times, a simple reboot can fix a variety of software problems. This is the fastest way to resolve the Venmo “Server returned an error” issue. So it's definitely worth trying this method to fix any bugs with the app. Moreover, you can also log out of your account and log in again.

Clear the application's cache

Clearing the App Cache

This method can also help you well if you want to fix the Venmo bug saying, “The server returned an error”. Cleaning the memory eliminates any glitches, speeds up the application, and makes it run more smoothly.

Follow these instructions to clear the cache:

  1. Go to Settings.
  2. Find and open the "Apps" tab and open the list of your programs.
  3. Spot the Venmo app and click on it.
  4. Open "Storage".
  5. Select the "Clear Cache" option.

Update Venmo if it keeps saying that the server returned an error

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The process takes only a couple of minutes and can help you troubleshoot a lot of application glitches.

Venmo update if error again

So, do the following:

  1. Open App Store or Google Play.
  2. Click on your profile icon.
  3. Open the "Apps and Device" section and go to the "Manage" tab.
  4. Find the Venmo app and click on it.
  5. If an update is available, you will spot an "Update" option. If your application is already upgraded to the newest version, you will see only the "Uninstall" and "Open" buttons.
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