Streaming services have become an essential part of our lives. And HBO Max is highly popular today. It has iconic series such as Game of Thrones, Last of Us, Pretty Little Liars, and more. But sometimes it may start glitching, so you can't connect to HBO Max.
If you've arrived here, it means you're having troubles with this service, which either the service can’t recognize the membership or does not allow you to sign in using your credentials. The Howly team has prepared you on how to solve the situation when HBO Max is not recognizing a subscription.
It’s a common glitch that HBO developers still can’t fix even in 2023. Users claim that even after paying for the Unlimited Elite plan and verifying their eligibility via email for the HBO subscription, the service doesn’t let them log in. Users allege they receive a notice "HBO Max is not authorized to view this page" or “Can't verify a subscription to HBO Max” after typing credentials.
The point is that HBO Max can’t authenticate your membership since it was obtained from a third party. It can be an Internet or cable provider such as AT&T or Xfinity. Those providers allow their clients to get an HBO Max membership as part of the ISP subscription. But when they attempt to log in using their own login info (where they had a long watch history), it might provoke an error.
The reason for this glitch is that subscriptions given by providers are valid for new accounts only. If you have an existing HBO account and now try to log in with provider credentials, it can be a reason why you can't log into HBO Max.
On the other hand, many customers said that they can’t sign in even using the provider's credentials on specific devices or with mobile data. So, when they try to use this streaming service over Wi-Fi, they get a notice with "HBO can't verify subscription” or something similar.
If you are using VPN or proxy, it also could trigger the issue. However, HBO official support usually denies it. You may try to contact HBO Max customer service. But first, try to use those hacks to restore access.
We've already discussed the reasons why your HBO Max subscription is not working. This problem mostly impacts users who signed up through a third-party service or when they are using a VPN. Now that you know the reasons for this problem, we’ll give you two working solutions.
If HBO Max can't verify your subscription, get to know a few things from your provider, like your access ID, credentials, and other account details that are recorded in their database. Once you've got this data from your provider, you may either link your HBO account to your provider.
After that, you can log in to HBO with those credentials on any device. The overall processes vary depending on the provider, such as AT&T, Xfinity, Optimum, etc.
Another simple yet universal solution:
If your HBO Max sign-in is still not working even after those steps, try the next alternative and sign in through your provider.
This strategy requires users to obtain access to their account credentials from their providers manually.
NOTE: Check to see that the USER ID you're using is accurate, as the login data you use on your att.com or another provider’s account may be different. Where it states User ID, HBO MAX asks you to input your AT&T Access ID (Provider's ID).
Here's how to solve issues when HBO Max can't verify the subscription on at&t:
Your AT&T Access ID can now be used on the HBO MAX as an AT&T User ID.
To troubleshoot this problem with other service providers, use this guide:
Quick Tip: Another option for resolving this problem is to integrate your existing HBO account given by your ISP by contacting the provider's support team. While this may take some time, your account will eventually be linked and synced.
When watching a video or attempting to log into the HBO Max application on your Xfinity TV boxes, you may see a “We Need to Reconnect You” notice. This is likely to happen when the Xfinity password is reset, or HBO is disabled via Parental Controls. That's how you can fix the “HBO Max can't verify subscription” on Xfinity:
Email confirmation is one of the main steps to activate your HBO account. It will also let you get messages with promotional materials directly from HBO. However, it is quite a common issue when a user can`t verify the HBO Max email. If you did not receive a “Please Verify Your Email Account” email, try the following:
It shows that the system can’t see that you pay for a membership. It mostly happens when the service provider offers you HBO Max access under your tariff with ISP.
If you got your subscription as a bonus from your service provider, it can be a credential glitch. It often happens when you have your own account, but now try to switch to those which are paid by the provider. The other common issue source is VPN and active Proxy.
Turn off the VPN and Proxy settings. It’s the most common issue why HBO Max doesn’t allow you to use the streaming. It can be a system glitch or a problem with your provider (if you use an account from your internet or cable service provider).
When your HBO Max account is not connected to your provider's credentials or when you use a VPN to check-in for the first time, your subscription will not be verified.
What you can do to fix it:
We hope this guide was helpful, and you will be able to resolve this problem and resume your HBO Max streaming. Please let us know in the comments if you run across any issues or have alternative solutions to offer. As always, we'll keep an eye on the situation and provide any updates as soon as new information becomes available.
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