How to Fix “HBO Max Can’t Verify Your Subscription” Issue

Because most of us stay at home to prevent the spread of COVID-19, streaming services like Amazon Prime, Netflix, and HBO Max have become an integral part of our everyday life. Users may gain access to HBO Max for $50 per month with the Unlimited Elite plan package. However, many consumers are having trouble as they are unable to log in to HBO Max, even if their subscription is active. That’s incredibly frustrating! 

If you’ve arrived here, it means you’re having the same troubles, which either HBO Max doesn’t recognize your subscription or does not allow you to sign in using your credentials.

That’s why your team has created a step-by-step tutorial on how to fix the “HBO max can’t verify subscription” error.

HBO Max Can't Verify Your Subscription

Why can’t you sign in to HBO max?

The problem has been reported for more than a year, but the service has failed to publish a public statement clarifying the situation full of details. Users claim that even after paying for the Unlimited Elite plan and verifying their eligibility via email for the HBO subscription, the application doesn’t let them log in. Users allege they receive a notice “HBO max is not authorized to view this page” or “Can’t verify your subscription to HBO max” after entering their HBO Max credentials.

Why can't you sign in to HBO max?

The point is that HBO Max is unable to authenticate your membership since it was obtained from a third party, for example, an Internet or cable provider such as AT&T or Xfinity. Those providers allow their clients to get HBO Max subscriptions, but when they attempt to log in using their own HBO Max login credentials, it might provoke an error, as subscriptions given by providers are valid for new accounts only. If your HBO account is not linked to the provider yet, you`ll face the same issue. 

Many customers, on the other hand, have stated that they are able to log in to HBO Max using their provider’s HBO Max subscription on specific devices or when using mobile data. Still, when they try to access HBO Max over Wi-Fi, they get an error message that says, “Can’t validate subscription.” 

Another thing that might also trigger such issues is when HBO Max detects that you are using a VPN. However, the HBO official support usually denies it. 

Suppose HBO Max sign-in is not working or/and HBO Max doesn’t let you sign in even after you have purchased the Unlimited Elite subscription plan. In that case, it may look like contacting the support service for additional assistance is the only option. However, below you`ll find methods to fix that issue manually.

How to fix HBO max login issues?

So, we’ve already discussed the reasons why your HBO Max TV sign-in is not working. Such a problem mostly impacts users who signed up through a third-party service when they are trying to connect over Wi-Fi or using a VPN. Now when you know why the HBO Max subscription verification problem appears, we will try to solve it and get you back to watching your HBO shows.

How to fix HBO max login issues?

Link your HBO Max account to your provider’s account 

Way #1 

If HBO Max can’t verify your subscription, first of all, you need to get to know a few things from your provider, like your access ID, credentials, and other account details recorded in their database. Once you’ve got this data from your provider, you may either link your current HBO Max account to your provider. 

After that, you’ll be able to log in and cancel your HBO Max membership due to the verification issue. You may log in with those credentials and watch HBO Max on any device.

Even if the processes vary depending on the provider, such as AT&T, Xfinity, Optimum, or if you have a subscription from another third-party service, we will describe the many methods by which you may connect and resolve it, regardless of the service you use.

Way #2 

Now, allow us to provide you with a simple and universal solution for resolving this issue and logging into your HBO Max account:

  1. First, make sure the VPN is switched off and that you’re connected to your TV provider’s Wi-Fi, as HBO Max requires that you’re on the same network as your provider is;
  2. Secondly, visit the HBO main page and create a new HBO account;
  3. After picking a solo plan, you should click on the “Cancel” button when it asks for payment;
  4. When you go to watch a video after that, it will ask you to subscribe;
  5. A link that reads “already subscribed” or anything similar should be included;
  6. After selecting this option, you’ll be sent to a website where you may link your HBO account to your service provider (AT&T, Xfinity, etc).

To summarize, you must first register a new HBO Max account, then go without selecting a subscription plan, and last, try to view a video – and you will be offered to subscribe. All you have to do now is click on the “already subscribed” link.

Alternative method how to solve the HBO Max subscription verification issue

Alternative method how to solve the HBO Max subscription verification issue

If your HBO max sign-in is still not working even after those steps, try the next alternative – to sign in through your provider.

This strategy requires users to obtain access to their account credentials from their providers manually. 

Guide for AT&T 

NOTE: Check to see that the USER ID you’re using is accurate, as the login credentials you use to access your or another provider’s account may be different. Where it states User ID, HBO MAX asks you to input your AT&T Access ID (Provider’s ID).

Here’s how to retrieve your Access ID through your provider:

  1. Visit AT& and ensure that you’re not logged in;
  2. From the Login Screen, choose “Forgot your user ID?“;
  3. Fill in your account’s linked email address;
  4. In the email that is given to you, write down your AT&T Access ID (Which should appear in blue text.

Your AT&T Access ID can now be used on the HBO MAX App or Website as an AT&T User ID.

Instructions for other providers 

To troubleshoot the issue of can’t sign in to HBO Max, you should do as follows:

  1. Choose Sign in from the HBO Max menu on your TV;
  2. Sign in with a provider;
  3. Choose the “Allow access” option. It means that HBO Max will now be able to access your TV provider data from TV Settings. 
  4. Navigate to TV Settings and Choose your provider;
  5. Follow the procedures in the “Other TV device” section;
  6. You’re ready to broadcast!

Quick Tip: Another option for resolving the “HBO Max can’t verify subscription” problem is to integrate your existing HBO Max account with your provider by contacting the provider’s support team. While this may take some time, your account will eventually be linked and synced.

Other known issues:

Other HBO issues

HBO max is unable to sign in with a provider

  • Visit your provider’s webpage and log in: First and foremost, ensure that you can access your account. Your provider is the one who connected you up for HBO Max or who charges you for it;
  • Provider of television or cable: Be sure that HBO Max is included in your TV plan. To do so, go to your provider’s website and check that HBO Max is available;
  • Apple gadget: Delete the provider from the Settings menu. Go to Settings –> Users and Accounts –> TV Provider and choose “Remove TV Provider” on your iOS device. Now try to sign in to HBO Max again.

“We need to reconnect you” issue on Xfinity

We need to reconnect you” issue on Xfinity

When watching a video or attempting to log into the HBO Max application on your Xfinity X1 TV Box or Xfinity Flex streaming TV Box, you may see a “We Need to Reconnect You” notice. This is likely to happen when the Xfinity password is reset, or HBO is disabled via Parental Controls. That’s how you can fix it:

  1. Use your primary Xfinity ID to log in to 
  2. Then visit
  • Sign out first if you’ve already logged in.
  • To continue, you’ll need to download the HBO Max app to your mobile device.
  1. Click Sign in to log back in. Do not use the sign-in screen to input your email or password. Choose the “SIGN IN WITH A PROVIDER” option instead.
  2. From the list of providers, select XFINITY. At this point, it should automatically sign you in, and you should be able to play anything on or the HBO Max app without any issues.
  3. You should be able to play material without issues if your Xfinity TV Box is already signed in to the HBO Max app using the provider option. Continue to the next step if the problem has not been fixed.
  4. Using the “SIGN IN WITH A PROVIDER” option, sign out and back into the HBO Max app on your Xfinity TV Box.

Cannot verify the email account

Verifying the user’s email account is one of the main steps that should be done, as this is considered to be the only way to activate your HBO account. It will also let you get messages with promotional materials directly from HBO. However, it is quite a common issue when a user can`t verify his/her email. If you did not receive a “Please Verify Your Email Account” email, try the following:

  • Look through your whole inbox and find the email from HBO (including your Promotions and Spam folder);
  • Repeat the verification processes;
  • Examine the email address displayed on the Account page;
  • If none of these helps, try to change your password or email address;
  • Please contact HBO support team for additional assistance if you are still unable to verify the linked email. 


When your HBO Max account is not connected to your provider’s credentials or when you use a VPN to check-in for the first time, your subscription will not be verified.

What you can do to fix it:

  1. Turn off the VPN and try again;
  2. Check that the login information is correct and linked to your provider;
  3. Create a new account and link it to your provider manually;
  4. Contact your provider and present them with your HBO Max login ID, and they will link it for you.

We hope this guide was helpful, and you will be able to resolve this problem and resume your HBO Max streaming. Please let us know in the comments if you run across any issues or have alternative solutions to offer. As always, we’ll keep an eye on the situation and provide any updates as soon as new information becomes available.