How to Fix Apple Mouse That Is Not Working

Updated: September 23, 2022
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Table of Contents:

  1. Introduction
  2. Restart the mouse
  3. Check the Wi-Fi
  4. Enable Bluetooth
  5. Change the batteries or charge your mouse 
  6. Connect the lightning cable
  7. Check other devices
  8. Uninstall interfering apps
  9. Reset the connection
  10. Check for system updates
  11. Remove the mouse
  12. Check for wireless interference
  13. Conclusion 

Any wireless controller, such as the Magic Mouse, must connect to a macOS device immediately. Sometimes this may not happen due to a software bug or just because Bluetooth is off. When the Magic Mouse doesn’t scroll, works with glitches, or refuses to turn on, try the following solutions.

Restart the mouse

Restart the mouse

The Magic Mouse has a toggle on the bottom. Move the toggle to turn off the gadget (no green shown), then push it again to flick the switch on (green becomes visible).

Check the Wi-Fi

WiFi check

Make sure that the Wi-Fi isn’t the problem. Here’s how you can do it:

  1. Disable your Wi-Fi and reconnect your mouse as usual.
  2. Restart the Wi-Fi and see if your issue is fixed.

Enable Bluetooth

Enable Bluetooth

To do it, open the Apple menu. Find System Preferences there, then select Bluetooth using your MacBook’s integrated trackpad. Check that Bluetooth is on.

If the Bluetooth symbol is not displayed, or if the toolbar position continues to show that Bluetooth is turned off, reboot your MacBook and check again.

Change the batteries or charge your mouse

Replacing Batteries or Charging the Mouse

New batteries may be all you need to fix the “Magic Mouse not turning on” issue. Test batteries from some other gadget, such as a TV remote; if your mouse starts working after this, the issue is fixed.

When you’re looking at the batteries, you should also inspect them for debris, grime, and other strange substances that can get inside. You may also use a contact cleaning fluid to clean your electrical components.

If you have the Magic Mouse 2, note that it has an integrated battery. So just charge your mouse for at least fifteen minutes.

Connect the lightning cable

Connecting a lightning rod

Sync your Mac and mouse using the lightning cable, and disconnect it after 2 minutes. This connects the mouse to your Mac and recharges the internal battery. To view the state of charge of your device, select Control Center and then Bluetooth in the menu.

Check other devices

If you have numerous devices attached, this may cause connection troubles. If your Magic Mouse doesn’t turn on, check to be sure it isn’t already connected to another Apple device.

Uninstall interfering apps

Have you lately installed any new applications?

Did you know that programs can sometimes change your Mac’s Bluetooth setup? We recommend deleting any recently downloaded applications and testing if the Apple mouse won’t turn on even then.

Removing Interfering Apps

How to uninstall apps on macOS:

  • Launch a new Finder window.
  • Choose Applications, then find and remove the app you want to erase by pressing Command + Delete buttons.
  • Then delete this app from your Trash bin.

The issue with deleting programs in this manner is that they leave behind garbage, hidden files, and other remnants. They’re never completely gone. As a result, we advise deleting programs using a specific solution such as CleanMyMac X or other similar software. 

  • Run CleanMyMac X.
  • Out of the left menu, choose Uninstaller.
Uninstalling apps on macOS
  • Click on View All Applications.
  • Choose the program you wish to delete from the list and click Uninstall.

Reset the connection

If the Magic Mouse doesn’t appear in the Bluetooth menu, it’s necessary to reset the connection. Here’s how you can do that:

  • Press the Shift + Option on the keyboard, then choose the Bluetooth logo from your top menu.
  • Select Debug > Remove All Devices from the menu.
Connection reset
  • Go back to the first step and choose Reset the Bluetooth Module.
  • After that, try pairing your mouse again. 

Check for system updates

If you continue struggling with your Mac mouse not working, ensure your software is updated. It’s always a good idea to keep your Mac up-to-date, so here’s how to do it:

Go to the Apple Menu. Find System Preferences there. Then click on the Software Update.

If you require an update, proceed to download by following the instructions you see on the screen.

Remove the mouse

If your Mac mouse is not working, unpair it and restart it as follows:

Removing the mouse
  1. Reopen the Bluetooth settings by following the steps outlined above.
  2. Click the X next to your mouse in the lineup of associated devices, then click Remove when the verification box opens.
  3. To repair your “Apple mouse not working” issue, switch it off and on, then wait for the gadget to appear in the listing, and then click Connect.

Check for wireless interference

There may be disruption from other transceivers if your Magic Mouse won’t turn on. The following measures can help you achieve better wireless signal clarity and strength.

  • Move the Mac and the mouse closer to each other, as well as closer to the Wi-Fi router. 
  • Keep wireless devices away from electromagnetic fields that can be created by power cables, microwaves, tube lights, cordless video cameras, and radiotelephones.
  • Decrease the variety of wireless devices that are active in the same frequency range. It would be beneficial to move more Wi-Fi devices to the 5 GHz spectrum. Dual-band modems take care of this on their own.
  • Change the Wi-Fi channel on the router or look for a channel with the fewest interference.

 

Conclusion

These easy troubleshooting steps should be helpful, but if you’ve tried them all and your Apple Mouse is not working or acting strangely — for example, not recognizing clicks or repeatedly double-clicking — feel free to contact the Howly experts for customized advice.

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