How to deal with Samsung TV malfunctions

Updated: February 17, 2023
6 min read
How to deal with Samsung TV malfunctions
by Christine Tomas
Tech Expert & Writer
Checked by
Quality Control team

One of the world's leading television equipment manufacturers, Samsung offers consumers reliable TVs with the highest image quality and beautiful design. The latest technology, functionality, and simplicity of apps make the TVs of this brand trendy among customers. The most common causes of failure of these devices that support TV streaming of exceptional quality are the non-observance of the operating rules, voltage fluctuations, mechanical damage, and moisture in the body.

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About technique

The Korean company makes high-quality and reliable TVs. Very often, Samsung devices breakdowns are caused by owners - like not observed rules of operation or physical damage. But it's still recommended to check whether all functions work well when choosing a TV to avoid purchasing the defective technique and bringing it to TV support service after the first week of exploitation.

Typical issues

Here is the list of typical faults of Samsung TVs:

  1. The TV takes a long time to turn on.
  2. The TV hangs on the splash screen.
  3. It works slowly and regularly freezes.
  4. The TV doesn’t turn on.
  5. The buttons don't work.
  6. The remote doesn't work.
  7. Wi-Fi doesn’t work on the TV.
  8. The touch buttons don’t work.
  9. The sound works well, but there is no picture.
  10. There are problems with sound.

How to deal with video malfunctions

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Try resetting your TV to the factory settings. You can also clear the cache to bring the video quality back to normal. If nothing worked, try contacting the manufacturer to get help with Samsung TV.

How to fix software issues

The following steps may help with Samsung TV if the problem is in software components:

  1. Restart the TV.
  2. If you have peripherals connected to the TV, disconnect them.
  3. Pull the plug out of the power outlet. Then plug it in.
  4. Wait for 2 minutes for the power cable to connect and the TV show to start.

Try the following steps if the screen turns black or the picture is not displayed properly when connecting via HDMI/MHL. If the picture or sound is distorted, reset the picture or sound settings.

Reset the picture or sound settings

How do I connect to Wi-Fi?

TV support service specialists claim that problems with the inability of smart TV to connect to Wi-Fi are prevalent.

If you face this issue, first make sure that your network settings are set correctly.

In case of a wired connection to the router, you have to check the accuracy of the IP address, default gateway, DNS server, and subnet mask you have entered (or automatically set).

In the case of a wireless connection, besides the parameters mentioned above, it is necessary to make sure that there is a connection to the existing Wi-Fi network. If the DHCP server is not enabled, it can be activated, which requires reconfiguring the router. You can also correct the situation by setting the network parameters of the TV receiver in manual mode. Such options aren’t present in all modifications of TVs. But owners of the latest models can benefit from it. To perform a system reset, you need to open the general section of the menu and go to the "Network" item. After that, find the option "Reset settings" and run it.

What to do if the TV stopped turning on?

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  1. First, it is necessary to check the condition of the main cable and the socket. The socket can be checked by plugging in another household appliance, for example, a lamp.
  2. Then do dead pixels check. In the pursuit of lightness and thinness, most manufacturers turn a blind eye to protecting the case. But even faint micro-cracks can affect the quality of the picture or cause dead pixels. The firmware has special tests that detect dark or light dots on the screen to diagnose the latter. Run them by yourself or ask a specialist to do it for you.
  3. If the warranty period has already expired, you can try to open the case and look for problems on the mainboard or take your device to a specialist who can help with Samsung TV.

TV App

If there are some problems with the TV app, you should reboot your TV and restart it. If that didn't work, try to clear the app memory. If that had no effect either, call your Internet service provider. Maybe preventive maintenance is carried out on the provider's servers, and you just need to wait for a little while it's finished. Also, you can always call the support Samsung smart TV service and ask the specialist how to solve your problem.

TV App

Reset Settings

If rebooting and reconnecting didn't help, you can try a reset. It is one of the easiest and fastest ways to solve the problem of connecting the receiver to the network. The method of resetting depends on the model of the device. To reset a TV that refuses to connect to WI-FI, do the following:

  1. Enter the "Samsung TV support" menu;
  2. Select the "Self-diagnosis" submenu;
  3. Click on "Reset Settings."

How to fix sound problems

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Many things can cause problems with sound, and mishandling of the device is not the main cause. The quality of assembly, age, and specifics of the model can also trigger function failure.

Accidental self-muting or setting the volume to a minimum are the most common causes of the lost audio signal.

If the sound doesn’t appear after clarifying these points, it's better to turn to a professional. People who have experience working in TV repair services can quickly and efficiently fix your issue. But if you want to try your hand at smart TV support and repair, here is the list of popular sound failures and ways of fixing them:

1. Contacts and connectors are loose.

On the panel of TV monitors (mainly on the back), some connectors are usually used to connect additional headsets: headphones, mobile gadgets, computers, etc. Over time, repeatedly connecting and disconnecting hardware leads to wear and tear poor contact, and loosening of nodes.

What to do?

  • Verify that there is a signal at the microprocessor output.
  • Check if there is voltage to the amplifier.
  • Lightly tap the speaker cone to see if there is loose contact.
  • Use a screwdriver (working side) to touch the input of the amplifier to see if the signal is reaching the speakers.

2. The sound comes later.

Sometimes there is no sound when you turn on the TV, but after a couple of seconds, the sound reappears. The cause of this malfunction may be a broken speaker, loose connectors, or poor contact between the modules of the device. All worn-out parts should be replaced.

3. There is no sound when you turn on your TV.

That may be caused by a weak contact between the speakers and the TV motherboard. In this situation, you can try switching the TV off and on again. If nothing changed, check the serviceability of the speakers. But if your TV is relatively new, the most likely reason is a factory defect or mechanical damage.

Technical Support

If you are still unable to resolve the problem, you should call your TV manufacturer's customer service department and explain the problem in detail. Qualified support specialists can give you all the help with Samsung TV you need.


Now you know how to deal with the most common Samsung smart TV malfunctions. But if you have never fixed TVs before, be careful, because you might do even more damage. If the simplest ways of fixing, like reboot and reset, didn't make your TV work, take it to a specialist or ask for professional advice online.

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