One of the world's leading television equipment manufacturers, Samsung offers consumers reliable TVs with the highest image quality and beautiful design. The latest technology, functionality, and simplicity of apps make the TVs of this brand trendy among customers. The most common causes of failure of these devices that support TV streaming of exceptional quality are the non-observance of the operating rules, voltage fluctuations, mechanical damage, and moisture in the body.
The Korean company makes high-quality and reliable TVs. Very often, Samsung devices breakdowns are caused by owners - like not observed rules of operation or physical damage. But it's still recommended to check whether all functions work well when choosing a TV to avoid purchasing the defective technique and bringing it to TV support service after the first week of exploitation.
Here is the list of typical faults of Samsung TVs:
Try resetting your TV to the factory settings. You can also clear the cache to bring the video quality back to normal. If nothing worked, try contacting the manufacturer to get help with Samsung TV.
The following steps may help with Samsung TV if the problem is in software components:
Try the following steps if the screen turns black or the picture is not displayed properly when connecting via HDMI/MHL. If the picture or sound is distorted, reset the picture or sound settings.
TV support service specialists claim that problems with the inability of smart TV to connect to Wi-Fi are prevalent.
If you face this issue, first make sure that your network settings are set correctly.
In case of a wired connection to the router, you have to check the accuracy of the IP address, default gateway, DNS server, and subnet mask you have entered (or automatically set).
In the case of a wireless connection, besides the parameters mentioned above, it is necessary to make sure that there is a connection to the existing Wi-Fi network. If the DHCP server is not enabled, it can be activated, which requires reconfiguring the router. You can also correct the situation by setting the network parameters of the TV receiver in manual mode. Such options aren’t present in all modifications of TVs. But owners of the latest models can benefit from it. To perform a system reset, you need to open the general section of the menu and go to the "Network" item. After that, find the option "Reset settings" and run it.
If there are some problems with the TV app, you should reboot your TV and restart it. If that didn't work, try to clear the app memory. If that had no effect either, call your Internet service provider. Maybe preventive maintenance is carried out on the provider's servers, and you just need to wait for a little while it's finished. Also, you can always call the support Samsung smart TV service and ask the specialist how to solve your problem.
If rebooting and reconnecting didn't help, you can try a reset. It is one of the easiest and fastest ways to solve the problem of connecting the receiver to the network. The method of resetting depends on the model of the device. To reset a TV that refuses to connect to WI-FI, do the following:
Many things can cause problems with sound, and mishandling of the device is not the main cause. The quality of assembly, age, and specifics of the model can also trigger function failure.
Accidental self-muting or setting the volume to a minimum are the most common causes of the lost audio signal.
If the sound doesn’t appear after clarifying these points, it's better to turn to a professional. People who have experience working in TV repair services can quickly and efficiently fix your issue. But if you want to try your hand at smart TV support and repair, here is the list of popular sound failures and ways of fixing them:
On the panel of TV monitors (mainly on the back), some connectors are usually used to connect additional headsets: headphones, mobile gadgets, computers, etc. Over time, repeatedly connecting and disconnecting hardware leads to wear and tear poor contact, and loosening of nodes.
What to do?
Sometimes there is no sound when you turn on the TV, but after a couple of seconds, the sound reappears. The cause of this malfunction may be a broken speaker, loose connectors, or poor contact between the modules of the device. All worn-out parts should be replaced.
That may be caused by a weak contact between the speakers and the TV motherboard. In this situation, you can try switching the TV off and on again. If nothing changed, check the serviceability of the speakers. But if your TV is relatively new, the most likely reason is a factory defect or mechanical damage.
If you are still unable to resolve the problem, you should call your TV manufacturer's customer service department and explain the problem in detail. Qualified support specialists can give you all the help with Samsung TV you need.
Now you know how to deal with the most common Samsung smart TV malfunctions. But if you have never fixed TVs before, be careful, because you might do even more damage. If the simplest ways of fixing, like reboot and reset, didn't make your TV work, take it to a specialist or ask for professional advice online.
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