Facebook Email Changed – What to Do?

Author: Christine Tomas

With hundreds of millions of users worldwide, Facebook has become one of the most popular social networks. Thanks to it, every user has the possibility to get in touch with their family and friends or make new connections.

However, it’s not a rare occasion when the user’s Facebook email was changed by someone else. If you have faced such a problem and are 100% sure that you did not change your email address, someone hacked your Facebook account and changed your email address.

Facebook Email

It’s possible that the consequences would be terrible, as a person who hacked your account now has complete control over your profile and can do anything they want with it.

The hacker can post pictures and send messages that can harm your reputation. And their actions can lead to a complete ban and further deletion of your account. As a result, it’s always a good idea to keep your account safe to prevent such situations from ever happening.

On the other hand, there is no need to worry right from the start, as Facebook will immediately notify you if someone hacked your Facebook and changed the email and phone number, as well as any other information on your account. So, what should you do if your Facebook account was hacked and your email changed? This tutorial will explain how to update your Facebook primary email address on multiple devices and protect your account from hackers.

What is the “Facebook email changed” notification?

As was previously mentioned, Facebook sends you an email notification each time any account changes are made. Facebook uses such a service to confirm that all the updates were made by the account owner rather than by an unknown hacker.

In case your Facebook email and password were changed by someone else, or if another user enters your account from an unusual location, Facebook instantly generates and sends such notification on your email:

Facebook email changed notification

If you have recently changed your email address, then there’s no need to be concerned, and you may ignore this notification. However, if you have received the notification but the email remains the same, then it’s possible that a hacker is attempting to access your account right now, and you should take action at that exact moment.

What should you do if a hacker changed your Facebook password and email?

Suppose you have received a message that someone hacked your Facebook account and changed your email. In that case, you should start acting immediately to protect your personal information.

If you still have access to your account, you should update your password and email address as soon as possible. When creating a new password, we strongly advise using a password generator to get a strong and unique password.

Сhange your Facebook password

To resolve this issue, you must first retrieve your Facebook password. Here’s how to do it:

  1. Go to https://www.facebook.com/.
  2. Under the Login button, select the “Forgot Password?” option.
  3. It will open a new tab in which you must input your email address. Note: If you are unable to access your email for whatever reason, you may enter your telephone number. There’s also an option to find your account by your username. 
  4. You will get a reset code on your email address.

Then you will be able to access your profile once again using the code. Facebook will immediately direct you to the “Settings”, where you may create a new password. After you’ve completed the steps mentioned above, you will have to change your main email address by following the instructions below.

Change your Facebook email address

In the case someone changed your Facebook email and password, the recovery process will take a bit longer. 

If you don’t have access to your phone number or/and email address, click “No longer have access to these?” at the bottom of the popup window.

Change Facebook email address

After you select “No longer have access to these?” Facebook will offer you to enter your password once again. If you can’t remember your password, you need to select “I cannot access my email”.

If Facebook does recognize your device as a friendly device, you will be offered to add a new email address. Follow these actions to do so:

  1. Enter your name and upload your ID. 
  2. Then click “Upload ID” to select what type of document you want to upload as a verification of your ID. 
  3. Click “Send”. If you have done everything correctly, you will receive a message that Facebook will contact you via email shortly. 
Upload ID

In case you don’t have access to any of the ID verification options Facebook offers, follow these instructions to add a new email address:

  1. Click “Show more” in the “Choose type of ID” window. 
  2. Select “I don’t have any of these”. 
  3. Then you will be able to upload 2 official documents to confirm your ID (utility bill, company or school ID, membership ID, transit card, etc.)
  4. That’s it. Just click “Send”.  If you have done everything correctly, you will receive a message that Facebook will contact you via email shortly.

How to recover a Facebook account that has been hacked?

If you have noticed that your FB account was hacked and your email changed, the first thing you should do is to report it. To do it, open this link in the incognito window of your browser.

This step will assist you in regaining control over your account. When you click “My Account Is Compromised”, you’ll be automatically sent to a page where you will be asked to enter your login or email address.

Hacked Facebook Account Recovery

Facebook will start searching for your account once you provide the required information. Next, you’ll have to enter the password.

Once Facebook recognizes your account, you will be asked to choose a new password. Use a different password from the one you used on Facebook previously.You’ll get a congratulatory screen after selecting the Continue button. Additional security options can be enabled on the following screen. For example, you might set up additional email and SMS notifications every time someone logs into your Facebook account from an unrecognized device. For security reasons, we would recommend turning these notifications on.

Another way to recover a Facebook account that has been hacked is to submit the “Confirm your identity” form. You can do it by following this link.

This form allows you to contact Facebook directly to restore your account. After you’ve submitted a form, Facebook will contact you via the email address that you’ve provided.

Confirm your identity

You’ll typically receive a response from the support manager in 1 to 5 business days. At times, you need to wait for their response longer. This is because Facebook receives an excessive number of reports daily, so it might take a while to get to yours.

How to protect your account from being hacked?

Here are the main pieces of advice to protect your Facebook account from being hacked.

Keep your password safe.

  • Only use the password for Facebook, and never show it to anybody.
  • Make sure your password is difficult to guess.

Don’t give out your username and password to anyone.

  • Fraudsters might set up a fake Facebook-like webpage and ask for your email address and password to log in to your account.
  • Before entering your login details, double-check the site’s URL. 
  • Never forward emails from Meta (Facebook) to others. They may include sensitive account information.
  • Learn more about how to protect yourself from phishing attacks.

Be careful with malware.

  • Malicious software has the potential and the ability to harm your PC, server, and network.
  • Learn how to spot indicators that your computer or device has been infected with malware and how to get rid of it.
  • Regularly update your browser and uninstall any suspicious programs or extensions.

Even if you believe the link was sent by a friend or company, never click on it.

  • This applies to the links shared on Facebook and in emails.
  • The Meta service support team will never ask you for your password in an email.
  • Any shady links you come across on Facebook should be reported.

Make use of extra security features.

  • In addition, you may set up a two-factor authentication option and get notifications about unauthorized login attempts.
  • If you’re using a computer to access Facebook, you may use the Security Check tool to check your security settings.

And one more piece of advice…

If you use your Facebook account for logging in to other services, remember to sign out every time you stop using them.

Conclusion

Make sure you set a secure password regardless of how you solved your hacked Facebook/Meta account issue. To make future attacks even less likely, try updating the linked email and implementing 2-factor authentication.