Created: February 27, 2023

When I make call on my V tech people can hear me fine for teh first few minutes then they complain that I am breaking up and then that they can hear nothing while I continue to hear them.

Last Edit: February 27, 2023
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Anna Keiablo
Anna Keiablo Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Anna Keiablo
Anna Keiablo Tech Expert & Writer
Nice to meet you, *****!
Could you please tell me when and how did the problem occur?
Customer Reply
The problem came about 3 months ago - I don't know how
Anna Keiablo
Anna Keiablo Tech Expert & Writer
Noted, thank you for the reply!
Customer Reply
y phone is about 4 years old and the battery is good
Anna Keiablo
Anna Keiablo Tech Expert & Writer
What troubleshooting have you done so far?
Customer Reply
I checked with upload and download speed as I use the phone for VOIP calling
Also teh problem doe not happen when I make Voip call son my mobile handsets
Anna Keiablo
Anna Keiablo Tech Expert & Writer
Got it, thank you
Could you please tell me the model of your Vtech phone?
Customer Reply
CS 6719
Anna Keiablo
Anna Keiablo Tech Expert & Writer
Thank you!
*****, please open the battery compartment and remove the battery, and disconnect the power from the base station for a minute.
After that input, the battery back and plug the power back.
Place the handset in the base station, and wait a few minutes for it to recover.
Customer Reply
Will do
Anna Keiablo
Anna Keiablo Tech Expert & Writer
Please update me once it will be done
Customer Reply
yes
Anna Keiablo
Anna Keiablo Tech Expert & Writer
Thank you in advance!
Customer Reply
I have unplugged the phone battery and re inserted it after i1minute and it is rebooting
Phone has rebooted and has ringtone
Anna Keiablo
Anna Keiablo Tech Expert & Writer
Perfect! Thank you for the update!
*****, could you please increase the volume to the maximum and try calling different numbers to check the connection
Customer Reply
Connections seem good ..I tried two numbers
Anna Keiablo
Anna Keiablo Tech Expert & Writer
Perfect! Could you please call several contacts, to check with the callers if they are able to hear you properly?
Customer Reply
My experience has been that people hear me well at first but that after some time they cannot hear me well
I am not going to make any more calls
Is that O.K.?
Anna Keiablo
Anna Keiablo Tech Expert & Writer
Got you! *****, there must be a problem with the landline provider, since your phone works fine for the first 10-20 minutes and works perfectly fine for the VOIP calls.
Could you please tell me the name of your landline provider, so I can provide you with their contact details?
Customer Reply
Thak for your help I will end the call and call my provider. Much appreciation,
god bless!
Anna Keiablo
Anna Keiablo Tech Expert & Writer
My pleasure!
Is there anything else I can do for you today?
Customer Reply
No thank you - I appreciate your help
Anna Keiablo
Anna Keiablo Tech Expert & Writer
Thank you for chatting with us today! It was my pleasure!
We are available 24/7, you can refer your questions anytime. Have a nice day!
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