Updated: March 06, 2023
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by Anna Keiablo
Tech Expert & Writer
806 resolved issues

When I make call on my V tech people can hear me fine for teh first few minutes then they complain that I am breaking up and then that they can hear nothing while I continue to hear them

Hello, thank you for using Howly.
Could you please tell me when and how did the problem occur?

Customer Replay

The problem came about 3 months ago - I don't know how

Noted, thank you for the reply!

Customer Replay

y phone is about 4 years old and the battery is good

What troubleshooting have you done so far?

Customer Replay

I checked with upload and download speed as I use the phone for VOIP calling
Also teh problem doe not happen when I make Voip call son my mobile handsets

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Got it, thank you
Could you please tell me the model of your Vtech phone?

Customer Replay

CS 6719


Thank you!
*****, please open the battery compartment and remove the battery, and disconnect the power from the base station for a minute.
After that input, the battery back and plug the power back.
Place the handset in the base station, and wait a few minutes for it to recover.

Customer Replay

Will do

Please update me once it will be done

Customer Replay


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Thank you in advance!

Customer Replay

I have unplugged the phone battery and re inserted it after i1minute and it is rebooting
Phone has rebooted and has ringtone

Perfect! Thank you for the update!
*****, could you please increase the volume to the maximum and try calling different numbers to check the connection

Customer Replay

Connections seem good ..I tried two numbers

Perfect! Could you please call several contacts, to check with the callers if they are able to hear you properly?

Customer Replay

My experience has been that people hear me well at first but that after some time they cannot hear me well
I am not going to make any more calls
Is that O.K.?

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Got you! *****, there must be a problem with the landline provider, since your phone works fine for the first 10-20 minutes and works perfectly fine for the VOIP calls.
Could you please tell me the name of your landline provider, so I can provide you with their contact details?

Customer Replay

Thak for your help I will end the call and call my provider. Much appreciation,
god bless!

My pleasure!
Is there anything else I can do for you today?

Customer Replay

No thank you - I appreciate your help

Thank you for chatting with us today! It was my pleasure!
We are available 24/7, you can refer your questions anytime. Have a nice day!

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