Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you please specify both the brand and the model of your TV?
What troubleshooting have you done so far?
Can you please specify both the brand and the model of your TV?
What troubleshooting have you done so far?
Customer Reply
Samsung
I would Rather talk to someone on the phone
I would Rather talk to someone on the phone
Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
Okay, thank you for the clarification.
Okay, thank you for the clarification.
Customer Reply
I’m not good at this
*****, can you try restarting your TV?
I will do my best to help you in chat.
I will do my best to help you in chat.
Customer Reply
I’m working on it
Okay, I will wait for you here.
Customer Reply
error has occurred please try again later visit help.paramount plus.com (6040)
Okay, got it.
*****, can you try turning off your modem and router, waiting a few minutes, then turning them back on to see if you can get stable internet connectivity?
*****, can you try turning off your modem and router, waiting a few minutes, then turning them back on to see if you can get stable internet connectivity?
Customer Reply
I can get the rest of my apps up and working but not paramount plus
Got you. try, please *****, turning off your modem and router, waiting a few minutes, then turning them back on to see if you can get stable internet connectivity.
Customer Reply
Waiting
So you turned on your router now, correct?
Customer Reply
Yes
Okay, and you`re waiting for TV to connect to your Wi-Fi?
Customer Reply
yes
Okay, let`s wait.
Customer Reply
this is going to take While
No problem, i can wait here.
Is it still connecting?
Is it still connecting?
Customer Reply
I got it up now
Okay. Let`s wait more time.
Customer Reply
it’s working thank you
Wonderful *****!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
on you have been a big help but I am 80year old i still talk
You did a great job *****!
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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