Updated: March 16, 2023
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by Maksym Prykhodchenko
Tech Expert & Writer
492 resolved issues
Verified Expert in:
Smartphones, Gadgets, Laptops issues

What does 6040 mean on my tv, it won’t let me watch paramount +

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please specify both the brand and the model of your TV?
What troubleshooting have you done so far?

Customer Replay

I would Rather talk to someone on the phone

Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
Okay, thank you for the clarification.

Customer Replay

I’m not good at this

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*****, can you try restarting your TV?
I will do my best to help you in chat.

Customer Replay

I’m working on it

Okay, I will wait for you here.

Customer Replay

error has occurred please try again later visit help.paramount plus.com (6040)

Okay, got it.
*****, can you try turning off your modem and router, waiting a few minutes, then turning them back on to see if you can get stable internet connectivity?

Customer Replay

I can get the rest of my apps up and working but not paramount plus

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Got you. try, please *****, turning off your modem and router, waiting a few minutes, then turning them back on to see if you can get stable internet connectivity.

Customer Replay


So you turned on your router now, correct?

Customer Replay


Okay, and you`re waiting for TV to connect to your Wi-Fi?

Customer Replay


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Okay, let`s wait.

Customer Replay

this is going to take While

No problem, i can wait here.
Is it still connecting?

Customer Replay

I got it up now

Okay. Let`s wait more time.

Customer Replay

it’s working thank you

Wonderful *****!
Is there anything else I can do for you today?

Customer Replay

on you have been a big help but I am 80year old i still talk

You did a great job *****!
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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