Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please specify both the brand and the model of your TV?
What troubleshooting have you done so far?
Samsung
I would Rather talk to someone on the phone
Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
Okay, thank you for the clarification.
I’m not good at this
*****, can you try restarting your TV?
I will do my best to help you in chat.
I’m working on it
Okay, I will wait for you here.
error has occurred please try again later visit help.paramount plus.com (6040)
Okay, got it.
*****, can you try turning off your modem and router, waiting a few minutes, then turning them back on to see if you can get stable internet connectivity?
I can get the rest of my apps up and working but not paramount plus
Got you. try, please *****, turning off your modem and router, waiting a few minutes, then turning them back on to see if you can get stable internet connectivity.
Waiting
So you turned on your router now, correct?
Yes
Okay, and you`re waiting for TV to connect to your Wi-Fi?
yes
Okay, let`s wait.
this is going to take While
No problem, i can wait here.
Is it still connecting?
I got it up now
Okay. Let`s wait more time.
it’s working thank you
Wonderful *****!
Is there anything else I can do for you today?
on you have been a big help but I am 80year old i still talk
You did a great job *****!
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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