Updated: May 30, 2023
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by Sofiia Tsiunyk
Tech Expert & Writer
428 resolved issues

We cannot watch anything on our HBO max

Anything we try and watch comes up with a message “sorry, we’re having trouble playing this title please try again or choose a different title“

Short summary:

  1. Check your internet connection:
    Press the Home button on your Roku remote.
    Then go to Settings > Network > Check connection to ensure that your internet connection is working properly.
    Make sure you have a stable internet connection.
  2. Update the HBO Max app:
    Press the Home button on your Roku remote.
    Use the directional pad to highlight the HBO Max channel, and press the Star button to open the Options menu.
    Check if there is an update available for the HBO Max app.
    If there is, select the update option and follow the on-screen instructions to install the update.
  3. Update your Roku TV:
    Ensure that your Roku TV is up to date with the latest software.
    Press the Home button on your Roku remote. Go to Settings > System > System update > Check now.
    If there are any available updates, follow the prompts to install them.
  4. Sign out of HBO Max and restart Roku TV:
    Sign out of the HBO Max app on your Roku TV. Then, go to Settings > System > Power > System restart to restart your Roku TV.
    Once the TV has restarted, open the HBO Max app again and sign in with your account credentials.
    Try streaming again to see if the issue is resolved.

Hello, thank you for using Howly.
Could you please tell me when and how did the problem with HBO Max occur?


Customer Replay

the problem started this morning. Last night we started watching the Sopranos and tried to start the next episode today and it will not play

Can you please tell what you tried already to solve the issue?

Customer Replay

tried logging out of the app, turning off the tv for a minute didn’t work. Then got on google and added payment and tried again , still not working

Okay, noted
Can you try HBO Max on different device?

Customer Replay

okay I’ll go try
it worked on a different device

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I see, thank you for checking that!
Could you please specify what TV do you have? Brand and model, if possible.

Customer Replay

Roku tv 4k
Hisense Roku TV

Noted, thank you.
Let's try to perform the most basic troubleshooting steps for now, to make sure we cover all of the possible problems.
First, let's ensure that your Internet connection works properly. To do that, please press the Home button on your Roku remote. Then go to Settings > Network > Check connection.

Customer Replay

We did that and all is good

Noted. What about the updates, both for HBO Max app and your Roku TV?

Customer Replay

where do you get the updates for those

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Let's check the HBO Max app first:

  • On your Roku remote, press the Home button, then use the directional pad to highlight the HBO Max channel.
  • Press the Star button to open the Options menu.
  • You can check for an update there.
Customer Replay

Okay both the TV and HBO max is up to date

Very well! Were there any available updates to install or it was up to date already, sir?

Customer Replay

It was up to date already

Top answer

Ok, noted. Let's try something else, in that case.
I know you've tried signing out of the app again, but let's try that one more time, just in case. We'd have to restart Roku TV, as well.

  1. Sign out of HBO Max.
  2. Then, go to Settings > System > Power > System restart.
  3. After you do it, reopen HBO Max, sign in, and try streaming again.
Customer Replay


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Thank you! Let me know how it goes, please.

Customer Replay

It worked thank you

That's great to hear, sir!

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