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One of my BT advanced phones does not ring
Hello, thank you for using Howly.
What troubleshooting have you done so far?
tried to find a setting on the menu - could not find anything
Got it.
Could you please tell me when and how did the problem occur?
we noticed that unit 2 of the pair was not ringing only unit 1 attached to the main box
And before that there were no such problems?
no that is correct
Have you tried resetting the BT handset?
how do i do that?
We can try it, but it may erase the data on your handset. Do you want to proceed?
yes please
do you want my home number to which the phone is attached
No.
- Select Menu, scroll up using the Volume button to display Settings, and press Select.
- Press Calls to highlight Reset and press Select.
- H/set settings are highlighted, press Select or press Calls to highlight Base settings and then press Select.
- Reset <handset or base> settings back to default? is displayed, select Yes.
- Resetting <handset or base>.
Let me know if you need assistance.
all sorted thanks
Do you mean that you can now access your account?
phone is now ringing. I have not tried to access my account
What do you mean by ringing?
Somebody tries calling your and you need to answer? If yes, this is okay.
when i called the number from my mobile phone both of my bt landline handsets rang whereas before only one did not
should be only one did
Okay, good!
So now the issue is resolved, yes?
yes thanks
I am so pleased to see your issue got resolved!
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