Updated: April 13, 2023
Was it helpful?
by Bohdan Kozachuk
Tech Expert & Writer
613 resolved issues

One of my BT advanced phones does not ring

Hello, thank you for using Howly.
What troubleshooting have you done so far?

Customer Replay

tried to find a setting on the menu - could not find anything

Got it.
Could you please tell me when and how did the problem occur?

Customer Replay

we noticed that unit 2 of the pair was not ringing only unit 1 attached to the main box

And before that there were no such problems?

Customer Replay

no that is correct

banner 3

Have you tried resetting the BT handset?


Customer Replay

how do i do that?

We can try it, but it may erase the data on your handset. Do you want to proceed?

Customer Replay

yes please
do you want my home number to which the phone is attached

Top answer


  1. Select Menu, scroll up using the Volume button to display Settings, and press Select.
  2. Press Calls to highlight Reset and press Select.
  3. H/set settings are highlighted, press Select or press Calls to highlight Base settings and then press Select.
  4. Reset <handset or base> settings back to default? is displayed, select Yes.
  5. Resetting <handset or base>.

Let me know if you need assistance.

Customer Replay

all sorted thanks

banner 6

Do you mean that you can now access your account?

Customer Replay

phone is now ringing. I have not tried to access my account

What do you mean by ringing?
Somebody tries calling your and you need to answer? If yes, this is okay.

Customer Replay

when i called the number from my mobile phone both of my bt landline handsets rang whereas before only one did not
should be only one did

Okay, good!
So now the issue is resolved, yes?

Customer Replay

yes thanks

banner 9

I am so pleased to see your issue got resolved!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Landline problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info