Updated: March 08, 2023
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by Anton Khomyk
Tech Expert & Writer
993 resolved issues

Netflix wont go on TV but is going ok on phones and computers

author

Hello, thank you for using Howly.
What troubleshooting have you done so far?

Customer Replay

Power off at wall for tv and modem

author

What do you see when trying to access Netflix?

image

Customer Replay

Just the cursor going round and round. Says Code NW-3-6

author

Do you use any VPN services?

Customer Replay

not sure what you mean

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author

These services can help you change your virtual location.

Customer Replay

no then

author

Okay.
Have you tried reinstalling the application?

Customer Replay

can you talk us through how?
does that mean taking it off the tv and re-installing it

author

Yes, correct.
Please, specify the brand and the model of your device.

Customer Replay

GL Smart TV

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author

You mean LG, correct?

Customer Replay

yep, sorry

author

No worries! Just making sure.
Press the remote's Home button to bring up the Home screen on the TV. Use the remote to select the Pencil icon to the right of the apps.
Use the left arrow on the remote to go to an app you want to delete and press OK on the remote.
Use the remote's up arrow to go to the X at the top of the app. Press OK. Select Yes to remove the app.

Customer Replay

theres 2 of us here. just going to try again, hang on!!

author

No worries, take your time.

Customer Replay

ok done that
netflix has been deleted

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author

Okay, good!
Click on the Home/Start button to open the launch bar.
Find the LG Content Store on the launch bar and click on it.
Cycle through the arrows on your remote to reach the App tab and click on it.
Find Netflix and click Install.

Customer Replay

after clicking on content button we get network is disconnected

author

Okay, so on your TV you don't have access to the internet at all?

Customer Replay

yes we do but don't use it. We have been using netflix so we must have internet??

author

Could you please tell me when and how did the problem occur?

Customer Replay

just didn't connect when we turned Netflix on yesterday

author

Before that it was working just fine?

Customer Replay

yes

author

Just to confirm that we are on the same page: when you said that you get network disconnected, was it in the LG content store, right?

Customer Replay

yes thats right

author

On your TV, can you access any browser and try googling anything? It seems like only your TV is not connected to the Internet.

Customer Replay

pls explain how we get there

author

What internet-related apps do you have on your TV?

Customer Replay

google chrome? thats what we have on our computers

author

If you have Google Chrome on your TV, please, try accessing it.

Customer Replay

not sure which button to press on remote?

author

Press the Settings button on your remote. Select to Network > Network Status to bring up the network status page. You should see 'Wired/Wireless network is connected' depending on your network setup. Let's check the Internet this way.

Customer Replay

coming

author

Sure, no rushing.

Customer Replay

Says ethernet not connected

author
  1. Open "Quick Setting Menu" of LG Smart TV by using remote controller & Go to
    "Network" setting menu
  2. Select Wi-Fi Connection and press OK button on remote controller
  3. Click on "Wi-Fi Connection" Click on desired network name to connect. Wait for few seconds until TV is connected to the selected network connection
Customer Replay

had to find password. we are with Spark and it says now connected

author

Okay, good!
Click on the Home/Start button to open the launch bar.
Find the LG Content Store on the launch bar and click on it.
Cycle through the arrows on your remote to reach the App tab and click on it.
Find Netflix and click Install.

Customer Replay

no install button??

author

What do you see instead?

Customer Replay

start watch movies

author

Okay, click on that.

Customer Replay

found install button

author

Okay, good job!

Customer Replay

says app been install

author

Let's wait for it to install.
Okay, good.
Now go back to the home screen. You should see the Netflix app here.

Customer Replay

we keep losing the cursor

author

No problem. Let know when you have opened the app.

Customer Replay

trying to sort language

author

Do you mean that your TV is not in English?

Customer Replay

yes it is but when interface language comes up and we press english it doesnt click in

author

Okay, I see.
May I ask you to restart your TV?

Customer Replay

now trying to save profile

author

Okay, take your time.

Customer Replay

doesnt seem to want to click in

author

Then, please, try restarting the TV. It should help.

Customer Replay

TV off now. wait 10 sec then restart

author

Yes, thank you.

Customer Replay

instead of netflix it just says Start

author

You see this, after you clicked on the Netflix app?

Customer Replay

netflix app wasnt there, just start. now we have to sign in again

author

Please, do. It happens sometimes.

Customer Replay

signing in

author

Let me know about the results.

Customer Replay

wow i think we got it. also Netflix in apps

author

Now you can access Netflix with no problem?

Customer Replay

seems like it yes thankyou so much

author

You are welcome!
Do you have any additional questions I can help you with?
I am so pleased to see your issue got resolved!

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Our expert Anton is online and ready to resolve your issues
993 resolved issues
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