Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
1E4 on this microwave means that you have a stuck relay on the main display control board
1E4 on this microwave means that you have a stuck relay on the main display control board
Customer Reply
and . . .
Please follow these instructions
1. Power unit down by turning off the circuit breaker(s) for one (1) minute.
2. Power unit up by turning on the circuit breaker(s).
3. Monitor the microwave for one (1) minute to ensure the error code does not display again.
4. Verify microwave operation.
1. Power unit down by turning off the circuit breaker(s) for one (1) minute.
2. Power unit up by turning on the circuit breaker(s).
3. Monitor the microwave for one (1) minute to ensure the error code does not display again.
4. Verify microwave operation.
Customer Reply
We have already performed this exercise and the error message persists.
I understand
Customer Reply
A fan is blowing hot air inside the unit.
You'd need to replace the entire display board to fix this issue if unplugging the microwave for 5 minutes doesn't reset the problem.
Customer Reply
Is that something I can do or do I need to engage a technician?
I would recommend engaging a technical for that
Do you want me to find a local service center for you?
Do you want me to find a local service center for you?
Customer Reply
Yes, please.
Okay
Customer Reply
How can I determine if the unit is under warranty.
Can you please provide your area zip code
Customer Reply
Can you tell me how much a display board costs. *****
The easiest way to check a warranty is to head over to the manufacturer's website and input the serial number for your unit
Customer Reply
Thank you.
You’re welcome!
Customer Reply
are you emailing me my service provider options?
I found Mr. Appliance of Provo service near you. Their address is *****
Customer Reply
Is there another option?
There is also Mr. Appliance of Lehi on *****
Customer Reply
Thank you!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No, thank you.
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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