Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
1E4 on this microwave means that you have a stuck relay on the main display control board
and . . .
Please follow these instructions
We have already performed this exercise and the error message persists.
I understand
A fan is blowing hot air inside the unit.
You'd need to replace the entire display board to fix this issue if unplugging the microwave for 5 minutes doesn't reset the problem.
Is that something I can do or do I need to engage a technician?
I would recommend engaging a technical for that
Do you want me to find a local service center for you?
Yes, please.
Okay
How can I determine if the unit is under warranty.
Can you please provide your area zip code
Can you tell me how much a display board costs. *****
The easiest way to check a warranty is to head over to the manufacturer's website and input the serial number for your unit
Thank you.
You’re welcome!
are you emailing me my service provider options?
I found Mr. Appliance of Provo service near you. Their address is *****
Is there another option?
There is also Mr. Appliance of Lehi on *****
Thank you!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No, thank you.
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!