Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you tell me the model of your TV?
Hisense uld4k
Thank you
What troubleshooting have you done so far?
I just bought this tv yesterday and not able to get it setup It works fine other than it keeps going back on store mode and on the left side of the screen there is a display of what tv I have
Please follow these instructions
Do you have any questions about the instructions?
Which one is the settings
The settings option should appear on your screen
I’m not able to get results on the screen
Could you please tell me on what step you have difficulties?
It keeps coming up with screen back to store mode
You can't complete the instructions because your TV is going to store mode, correct?
Correct
Understood.
Follow these instructions, please:
Let me know how everything is going.
I can’t watch a movie without store mode coming up I get it off but it keeps coming back
Could you please clarify, if have you turned off the store mode?
I haven’t found the store mode to turn off
Please tell me have you got to the Usage mode section?
I might have found it
Good!
Please choose it.
give me a minute
Okay, take your time :)
I just wanted to let you know, I'm here if you need me :)
I think I got the store mode off
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