Updated: March 17, 2023
Was it helpful?
by Anton Khomyk
Tech Expert & Writer
993 resolved issues

My tv keeps going back to store mode

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you tell me the model of your TV?

Customer Replay

Hisense uld4k


Thank you
What troubleshooting have you done so far?

Customer Replay

I just bought this tv yesterday and not able to get it setup It works fine other than it keeps going back on store mode and on the left side of the screen there is a display of what tv I have

banner 3

Please follow these instructions

  1. Turn on your Hisense TV.
  2. Click the Home key on your remote.
  3. Tap Settings icon on your remote.
  4. Scroll through to find Device Preferences and select it.
  5. You will then see the option Retail mode.
  6. Deselect it to disable it

Do you have any questions about the instructions?

Customer Replay

Which one is the settings

The settings option should appear on your screen

Customer Replay

I’m not able to get results on the screen

Could you please tell me on what step you have difficulties?

Customer Replay

It keeps coming up with screen back to store mode

banner 6

You can't complete the instructions because your TV is going to store mode, correct?

Customer Replay


Follow these instructions, please:

  1. Using your TV’s volume up and down buttons to navigate the menu, hover over “Settings” or the gear icon.
  2. Use the “Home” button on your TV’s control panel to select “Settings” and open the settings menu.
  3. Using the channel up and down buttons, select “Device Preferences.”
  4. With the same controls as above, find and select “Usage Mode.”
  5. Find “Store Mode,” “Demo Mode,” or “Usage Mode” using the channel up and down buttons, and disable it by pressing the “Home” button.

Let me know how everything is going.

Customer Replay

I can’t watch a movie without store mode coming up I get it off but it keeps coming back

Could you please clarify, if have you turned off the store mode?

Customer Replay

I haven’t found the store mode to turn off

banner 9

Please tell me have you got to the Usage mode section?

Customer Replay

I might have found it

Please choose it.

Customer Replay

give me a minute

Okay, take your time :)
I just wanted to let you know, I'm here if you need me :)

Customer Replay

I think I got the store mode off

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your TV problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info