Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you tell me the model of your TV?
Could you tell me the model of your TV?
Customer Reply
Hisense uld4k
Thank you
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
I just bought this tv yesterday and not able to get it setup It works fine other than it keeps going back on store mode and on the left side of the screen there is a display of what tv I have
Please follow these instructions
1. Turn on your Hisense TV.
2. Click the Home key on your remote.
3. Tap Settings icon on your remote.
4. Scroll through to find Device Preferences and select it.
5. You will then see the option Retail mode.
6. Deselect it to disable it
Do you have any questions about the instructions?
1. Turn on your Hisense TV.
2. Click the Home key on your remote.
3. Tap Settings icon on your remote.
4. Scroll through to find Device Preferences and select it.
5. You will then see the option Retail mode.
6. Deselect it to disable it
Do you have any questions about the instructions?
Customer Reply
Which one is the settings
The settings option should appear on your screen
Customer Reply
I’m not able to get results on the screen
Could you please tell me on what step you have difficulties?
Customer Reply
It keeps coming up with screen back to store mode
You can't complete the instructions because your TV is going to store mode, correct?
Customer Reply
Correct
Understood.
Follow these instructions, please:
1. Using your TV’s volume up and down buttons to navigate the menu, hover over “Settings” or the gear icon.
2. Use the “Home” button on your TV’s control panel to select “Settings” and open the settings menu.
3. Using the channel up and down buttons, select “Device Preferences.”
4. With the same controls as above, find and select “Usage Mode.”
5. Find “Store Mode,” “Demo Mode,” or “Usage Mode” using the channel up and down buttons, and disable it by pressing the “Home” button.
Let me know how everything is going.
Follow these instructions, please:
1. Using your TV’s volume up and down buttons to navigate the menu, hover over “Settings” or the gear icon.
2. Use the “Home” button on your TV’s control panel to select “Settings” and open the settings menu.
3. Using the channel up and down buttons, select “Device Preferences.”
4. With the same controls as above, find and select “Usage Mode.”
5. Find “Store Mode,” “Demo Mode,” or “Usage Mode” using the channel up and down buttons, and disable it by pressing the “Home” button.
Let me know how everything is going.
Customer Reply
I can’t watch a movie without store mode coming up I get it off but it keeps coming back
Could you please clarify, if have you turned off the store mode?
Customer Reply
I haven’t found the store mode to turn off
Please tell me have you got to the Usage mode section?
Customer Reply
I might have found it
Good!
Please choose it.
Please choose it.
Customer Reply
give me a minute
Okay, take your time :)
I just wanted to let you know, I'm here if you need me :)
I just wanted to let you know, I'm here if you need me :)
Customer Reply
I think I got the store mode off
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