Updated: March 17, 2023
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by Anton Khomyk
Tech Expert & Writer
993 resolved issues

My tv keeps going back to store mode

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Could you tell me the model of your TV?

Customer Replay

Hisense uld4k

image

author


Thank you
What troubleshooting have you done so far?

Customer Replay

I just bought this tv yesterday and not able to get it setup It works fine other than it keeps going back on store mode and on the left side of the screen there is a display of what tv I have

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author

Please follow these instructions

  1. Turn on your Hisense TV.
  2. Click the Home key on your remote.
  3. Tap Settings icon on your remote.
  4. Scroll through to find Device Preferences and select it.
  5. You will then see the option Retail mode.
  6. Deselect it to disable it


Do you have any questions about the instructions?

Customer Replay

Which one is the settings

author

The settings option should appear on your screen

Customer Replay

I’m not able to get results on the screen

author

Could you please tell me on what step you have difficulties?

Customer Replay

It keeps coming up with screen back to store mode

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author

You can't complete the instructions because your TV is going to store mode, correct?

Customer Replay

Correct

author

Understood.
Follow these instructions, please:

  1. Using your TV’s volume up and down buttons to navigate the menu, hover over “Settings” or the gear icon.
  2. Use the “Home” button on your TV’s control panel to select “Settings” and open the settings menu.
  3. Using the channel up and down buttons, select “Device Preferences.”
  4. With the same controls as above, find and select “Usage Mode.”
  5. Find “Store Mode,” “Demo Mode,” or “Usage Mode” using the channel up and down buttons, and disable it by pressing the “Home” button.


Let me know how everything is going.

Customer Replay

I can’t watch a movie without store mode coming up I get it off but it keeps coming back

author

Could you please clarify, if have you turned off the store mode?

Customer Replay

I haven’t found the store mode to turn off

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author

Please tell me have you got to the Usage mode section?

Customer Replay

I might have found it

author

Good!
Please choose it.

Customer Replay

give me a minute

author

Okay, take your time :)
I just wanted to let you know, I'm here if you need me :)

Customer Replay

I think I got the store mode off

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