Updated: April 03, 2023
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by Samanta Jones
Tech Expert & Writer
498 resolved issues

My ps5 loged me out by of its playstion network

and I can’t go to the playstion store or play any online games

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Go to Settings > Users and Accounts > Account > Sign In. On the sign-in screen, press the triangle button, and then select Next. An email for changing your password is sent to the sign-in ID (email address) shown on this screen. You'll be sent an email containing a secure link.

Customer Replay

Please what email did u send the link to

The one is linked with your PS account


Customer Replay

Please is there any way u can send it to *****@yahoo.com

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*****, we are Howly - an online expert question and answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Sony PlayStation, we provide assistance regarding issues on the platform, but we don't have access to their databases, and therefore, can't change anything from our side.
Have you checked your mailbox?

Customer Replay

ok got it am trying to see if I can get it

Yes please check your mailbox and spam folder as well

Customer Replay

please is this the email it was sent to *****@gmail.com

*****, the password was sent to the email which is linked with your PlayStation account
Did you receive message in your PS account that the password was sent to your email?

Customer Replay


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But have you completed all the steps from the recommendations I've provided you above in this chat?

Customer Replay

Can’t find any mail from you guys
yes we have

Have you checked spam folder?

Customer Replay


You may check what email address is linked with your PSN

  1. Go to Settings.
  2. Select Users and Accounts.
  3. Click on Account.
  4. Select Sign-In ID (Email Address).
    There you will see your email address.
    Then please log in to your mailbox and try to find an email from PlayStation Network
Customer Replay

Am trying to find it don’t know y am not seeing any mail cos am looking on the email address connect to my ps5

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Are you in Account at your PSN?

Customer Replay

Just changed the email cos it was a wrong one

That's good
Please then start the procedure of restoring the password again
So PSN will send the pass to the email address you've just changed to

Customer Replay

Ok tnx we just rectified it we are in now
yes we are all good now Tnx a million

Thank you as well *****! ☺️

Customer Replay


Goodnight *****!

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