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My connections are not working
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
My two TVs and my echo are not hooked up. I’ve tried turning everything on and off.
What TV brands and models do you have? Please, clarify.
Lg. But they’re on the wall and I can’t see the model number
Okay, just to be clear: you mean Alexa Echo, correct?
Yes
Do you have the latest version of Alexa app?
Don’t know, I’m old and my daughter put it in for me
Okay, I see.
What phone do you have?
I phone
Okay, I see.
Can you access the App store now, please?
Just a minute please
Okay, take your time.
Just a minute please
No worries. I will wait.
Oh, and my TVs are Samsung
Okay, thank you for clarifying!
OK I’m on the App Store
Please, search for Alexa.
OK I’m on the App Store I don’t know how to do that
Do you see a search bar?
OK I’m on Amazon
No, not Amazon. Please, open the App Store on your phone.
When I try to open ask Alexa, it gives me Amazon Alexa
In the search bar in the App Store you have to enter "Alexa", okay?
I do it still goes to Amazon Alexa
It opens the app right away, you mean?
The page gives me a choice of opening Amazon Alexa or Amazon music or commands for Alexa
Okay, so it seems that you app is up-to-date.
Ok
Check that the device you use to access your TV or video service is on the same Wi-Fi network as your Alexa-enabled device.
How do I do that
I know that everything I have is hooked up to CenturyLink
Thank you for clarifying. I am looking for a solution right now.
Thanks
Hey Judy! You must’ve done something because my TVs are both working now! Thanks 1 million
Okay, so is your issue resolved?
Yes🥳💕🥳💕🥳
I am so happy that your issue is resolved!
Do you have any additional questions I can help you with?
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