Created: November 25, 2022

My connections are not working

Last Edit: November 25, 2022
Judi Perez
Judi Perez Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Judi Perez
Judi Perez Tech Expert & Writer
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
My two TVs and my echo are not hooked up. I’ve tried turning everything on and off.
Judi Perez
Judi Perez Tech Expert & Writer
What TV brands and models do you have? Please, clarify.
Customer Reply
Lg. But they’re on the wall and I can’t see the model number
Judi Perez
Judi Perez Tech Expert & Writer
Okay, just to be clear: you mean Alexa Echo, correct?
Customer Reply
Yes
Judi Perez
Judi Perez Tech Expert & Writer
Do you have the latest version of Alexa app?
Customer Reply
Don’t know, I’m old and my daughter put it in for me
Judi Perez
Judi Perez Tech Expert & Writer
Okay, I see.
What phone do you have?
Customer Reply
I phone
Judi Perez
Judi Perez Tech Expert & Writer
Okay, I see.
Can you access the App store now, please?
Customer Reply
Just a minute please
Judi Perez
Judi Perez Tech Expert & Writer
Okay, take your time.
Customer Reply
Just a minute please\
Judi Perez
Judi Perez Tech Expert & Writer
No worries. I will wait.
Customer Reply
Oh, and my TVs are Samsung
Judi Perez
Judi Perez Tech Expert & Writer
Okay, thank you for clarifying!
Customer Reply
OK I’m on the App Store
Judi Perez
Judi Perez Tech Expert & Writer
Please, search for Alexa.
Customer Reply
OK I’m on the App Store I don’t know how to do that
Judi Perez
Judi Perez Tech Expert & Writer
Do you see a search bar?
Customer Reply
OK I’m on Amazon
Judi Perez
Judi Perez Tech Expert & Writer
No, not Amazon. Please, open the App Store on your phone.
Customer Reply
When I try to open ask Alexa, it gives me Amazon Alexa
Judi Perez
Judi Perez Tech Expert & Writer
In the search bar in the App Store you have to enter "Alexa", okay?
Customer Reply
I do it still goes to Amazon Alexa
Judi Perez
Judi Perez Tech Expert & Writer
It opens the app right away, you mean?
Customer Reply
The page gives me a choice of opening Amazon Alexa or Amazon music or commands for Alexa
Judi Perez
Judi Perez Tech Expert & Writer
Okay, so it seems that you app is up-to-date.
Customer Reply
Ok
Judi Perez
Judi Perez Tech Expert & Writer
Check that the device you use to access your TV or video service is on the same Wi-Fi network as your Alexa-enabled device.
Customer Reply
How do I do that
I know that everything I have is hooked up to CenturyLink
Judi Perez
Judi Perez Tech Expert & Writer
Thank you for clarifying. I am looking for a solution right now.
Customer Reply
Thanks
Hey Judy! You must’ve done something because my TVs are both working now! Thanks 1 million
Judi Perez
Judi Perez Tech Expert & Writer
Okay, so is your issue resolved?
Customer Reply
Yes🥳💕🥳💕🥳
Judi Perez
Judi Perez Tech Expert & Writer
I am so happy that your issue is resolved!
Do you have any additional questions I can help you with?