
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
Can you please specify both the brand and the model of your Auto Press?
Can you please specify both the brand and the model of your Auto Press?

At the bottom of device or at the back side
Customer Reply
trying to take picture

Ok, thanks
Customer Reply
too heavy

It's ok
When does that issue start to appear?
When does that issue start to appear?
Customer Reply
VLC27301

Thanks!
Does it power on?
Does it power on?
Customer Reply
yes
but light just blinks
but light just blinks

Got it
Can you try to power it from another outlet?
Can you try to power it from another outlet?
Customer Reply
just unplugged the part with the temp gauge and now is working
frustrating
Great still not heating
frustrating
Great still not heating

Sign out of the Cricut Heat app. Then, sign back in. If that does not resolve the issue, force-close the app, sign out and back in, and try connecting again.
Customer Reply
my auto press sounded like it was working but the temp never went up

I got you. Please, follow the instructions.
Customer Reply
ok

Keep me updated.
Customer Reply
its not heating up

Can you Sign out of the Cricut Heat app and then, sign back in?
Customer Reply
It says get connected

Good.
Please, check if the issue persists.
Please, check if the issue persists.
Customer Reply
not connecting
it’s not finding my auto press
it’s not finding my auto press

Did you turn on your auto press?
And connected it to your computer via cable?
And connected it to your computer via cable?
Customer Reply
yes
No cable
No cable

Did you connect it via Bluetooth before?
Customer Reply
thought so

Did you use this device before?
Customer Reply
yea

Don't you have a USB cable to connect it in that way?
Customer Reply
Temp is going up now

Oh, okay.
Customer Reply
its at 250
dont understand what happened
it stopped at 250
i have it dialed to 285
oopd 385
dont understand what happened
it stopped at 250
i have it dialed to 285
oopd 385

What temperature do you need?
Customer Reply
385
its not going any higher
its not going any higher

What temperature does it show at the moment?
Customer Reply
250

Let's try to perform a factory reset of your Cricut.
Customer Reply
its finally at 385

So the issue is solved?
Customer Reply
don’t know how but it’s finally working

Wonderful!
Customer Reply
it’s not locking down to press

Did you try to use the lock/unlock switch?
Customer Reply
the light is blinking red
it just shut off
it just shut off

Try to restart it.
Customer Reply
i pushed the power button but nothing is happening

Unplug it from the power outlet and wait a few minutes.
Let's try to perform a hard reset of your Cricut machine.
It should help.
In the following messages, I will provide you with step-by-step instructions. I would be grateful if you could tell me when you complete every step.
Let's try to perform a hard reset of your Cricut machine.
It should help.
In the following messages, I will provide you with step-by-step instructions. I would be grateful if you could tell me when you complete every step.
Customer Reply
ok I unplugged it the fan is working

Good. Plug it back.
Customer Reply
I dud
oops I dud
did
oops I dud
did

That's okay. I got you.
Does it help?
Does it help?
Customer Reply
its up to 300
345
345

You need to wait 8 minutes to heat it up to 400°F.
Customer Reply
385

Wait a few minutes more.
Customer Reply
395

Everything is working fine. You don't have to worry.
Customer Reply
not to 400
oh well thanks
oh well thanks
No comments yet...
Comments