Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please specify both the brand and the model of your Auto Press?
Cricut auto press
where is the model number at?
At the bottom of device or at the back side
trying to take picture
Ok, thanks
too heavy
It's ok
When does that issue start to appear?
VLC27301
Thanks! Does it power on?
yes but light just blinks
Got it
Can you try to power it from another outlet?
just unplugged the part with the temp gauge and now is working frustrating
still not heating
Sign out of the Cricut Heat app. Then, sign back in. If that does not resolve the issue, force-close the app, sign out and back in, and try connecting again.
my auto press sounded like it was working but the temp never went up
I got you. Please, follow the instructions.
ok
Keep me updated.
its not heating up
Can you Sign out of the Cricut Heat app and then, sign back in?
It says get connected
Good. Please, check if the issue persists.
not connecting
it’s not finding my auto press
Did you turn on your auto press?
And connected it to your computer via cable?
yes
No cable
Did you connect it via Bluetooth before?
thought so
Did you use this device before?
yea
Don't you have a USB cable to connect it in that way?
Temp is going up now
Oh, okay.
its at 250 dont understand what happened it stopped at 250 i have it dialed to 285 oopd 385
What temperature do you need?
385 its not going any higher
What temperature does it show at the moment?
250
Let's try to perform a factory reset of your Cricut.
its finally at 385
So the issue is solved?
don’t know how but it’s finally working
Wonderful!
it’s not locking down to press
Did you try to use the lock/unlock switch?
the light is blinking red it just shut off
Try to restart it.
i pushed the power button but nothing is happening
Unplug it from the power outlet and wait a few minutes. Let's try to perform a hard reset of your Cricut machine. It should help. In the following messages, I will provide you with step-by-step instructions. I would be grateful if you could tell me when you complete every step.
ok I unplugged it the fan is working
Good. Plug it back.
I dud oops I dud did
That's okay. I got you. Does it help?
its up to 300 345
You need to wait 8 minutes to heat it up to 400°F.
385
Wait a few minutes more.
395
Everything is working fine. You don't have to worry.
not to 400
oh well thanks
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