Created: January 9, 2023

My auto press is not heating

Last Edit: January 9, 2023
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Jolene Haston
Jolene Haston Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jolene Haston
Jolene Haston Tech Expert & Writer
Nice to meet you, *****!
Can you please specify both the brand and the model of your Auto Press?
Customer Reply
Cricut auto press

ehere is the model number at?
Jolene Haston
Jolene Haston Tech Expert & Writer
At the bottom of device or at the back side
Customer Reply
trying to take picture
Jolene Haston
Jolene Haston Tech Expert & Writer
Ok, thanks
Customer Reply
too heavy
Jolene Haston
Jolene Haston Tech Expert & Writer
It's ok
When does that issue start to appear?
Customer Reply
VLC27301
Jolene Haston
Jolene Haston Tech Expert & Writer
Thanks!
Does it power on?
Customer Reply
yes
but light just blinks
Jolene Haston
Jolene Haston Tech Expert & Writer
Got it
Can you try to power it from another outlet?
Customer Reply
just unplugged the part with the temp gauge and now is working
frustrating
Great still not heating
Jolene Haston
Jolene Haston Tech Expert & Writer
Sign out of the Cricut Heat app. Then, sign back in. If that does not resolve the issue, force-close the app, sign out and back in, and try connecting again.
Customer Reply
my auto press sounded like it was working but the temp never went up
Jolene Haston
Jolene Haston Tech Expert & Writer
I got you. Please, follow the instructions.
Customer Reply
ok
Jolene Haston
Jolene Haston Tech Expert & Writer
Keep me updated.
Customer Reply
its not heating up
Jolene Haston
Jolene Haston Tech Expert & Writer
Can you Sign out of the Cricut Heat app and then, sign back in?
Customer Reply
It says get connected
Jolene Haston
Jolene Haston Tech Expert & Writer
Good.
Please, check if the issue persists.
Customer Reply
not connecting
it’s not finding my auto press
Jolene Haston
Jolene Haston Tech Expert & Writer
Did you turn on your auto press?
And connected it to your computer via cable?
Customer Reply
yes
No cable
Jolene Haston
Jolene Haston Tech Expert & Writer
Did you connect it via Bluetooth before?
Customer Reply
thought so
Jolene Haston
Jolene Haston Tech Expert & Writer
Did you use this device before?
Customer Reply
yea
Jolene Haston
Jolene Haston Tech Expert & Writer
Don't you have a USB cable to connect it in that way?
Customer Reply
Temp is going up now
Jolene Haston
Jolene Haston Tech Expert & Writer
Oh, okay.
Customer Reply
its at 250
dont understand what happened
it stopped at 250
i have it dialed to 285
oopd 385
Jolene Haston
Jolene Haston Tech Expert & Writer
What temperature do you need?
Customer Reply
385
its not going any higher
Jolene Haston
Jolene Haston Tech Expert & Writer
What temperature does it show at the moment?
Customer Reply
250
Jolene Haston
Jolene Haston Tech Expert & Writer
Let's try to perform a factory reset of your Cricut.
Customer Reply
its finally at 385
Jolene Haston
Jolene Haston Tech Expert & Writer
So the issue is solved?
Customer Reply
don’t know how but it’s finally working
Jolene Haston
Jolene Haston Tech Expert & Writer
Wonderful!
Customer Reply
it’s not locking down to press
Jolene Haston
Jolene Haston Tech Expert & Writer
Did you try to use the lock/unlock switch?
Customer Reply
the light is blinking red
it just shut off
Jolene Haston
Jolene Haston Tech Expert & Writer
Try to restart it.
Customer Reply
i pushed the power button but nothing is happening
Jolene Haston
Jolene Haston Tech Expert & Writer
Unplug it from the power outlet and wait a few minutes.
Let's try to perform a hard reset of your Cricut machine.
It should help.
In the following messages, I will provide you with step-by-step instructions. I would be grateful if you could tell me when you complete every step.
Customer Reply
ok I unplugged it the fan is working
Jolene Haston
Jolene Haston Tech Expert & Writer
Good. Plug it back.
Customer Reply
I dud
oops I dud
did
Jolene Haston
Jolene Haston Tech Expert & Writer
That's okay. I got you.
Does it help?
Customer Reply
its up to 300
345
Jolene Haston
Jolene Haston Tech Expert & Writer
You need to wait 8 minutes to heat it up to 400°F.
Customer Reply
385
Jolene Haston
Jolene Haston Tech Expert & Writer
Wait a few minutes more.
Customer Reply
395
Jolene Haston
Jolene Haston Tech Expert & Writer
Everything is working fine. You don't have to worry.
Customer Reply
not to 400
oh well thanks

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