Updated: March 19, 2023
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by Samanta Jones
Tech Expert & Writer
498 resolved issues

I'm trying to get answers why my Maytag washer won't empty or open the door

Hello! Thank you for choosing our service. May I know your first name, please?

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Nice to meet you, *****!

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Nice too meet you also

Were you using a "Fresh Hold" cycle (available on some models)?

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Got it
Do you have front load washer?

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Yes it's a maytag maxima


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Thank you
When using one of these cycles, the door will remain locked until the cancel button is pushed. This is normal.
If the washer will not unlock at the end of a wash cycle, unplug the washer or disconnect power. Wait approximately 2 minutes for control to reset.
Reconnect power to washer (plug in). Run a "Drain and Spin" cycle. The door should unlock after this is complete.

You say for 2 minutes

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Will the door lock light still be lit up

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You need to follow the instructions

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Thank you
Are you still with me? What stage are you at?

Thank you that took care of it

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Did it work out for you?

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Yes thank you

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I am so pleased to see your issue got resolved!

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