Updated: March 23, 2023
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by Samanta Jones
Tech Expert & Writer
498 resolved issues

I'm trying to descale my Keurig

I just get a readout descale. It won't do anything with that reading on.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

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Nice to meet you, *****!
Do you know the model of your Keurig?

Customer Replay

Where is that located

The serial numbers for most of their brewers can be found on the side, behind the water reservoir. Lift the water reservoir up and away from the brewer to reveal the serial number.

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To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds. When flashing, press the brew button to start the descaling process. Once the brew is complete, pour the hot liquid into the sink.

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It is now brewing

Okay, please let me know if that has fixed your issue.

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Do I need to do it 3 times

It should be done after the first try.

Customer Replay

My dealing solution says to repeat the brewing 3 times

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In that case you may do it 3 times to make it is descaled.

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Will the descale readout disappear

Yes. It should.

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I have unplugged the Keurig & plugged back in & the fescale readout is still on

Customer Replay

I came off. Thank you

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All good now?

Customer Replay


I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay


Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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