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I'm trying to descale my Keurig
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you know the model of your Keurig?
Where is that located
The serial numbers for most of their brewers can be found on the side, behind the water reservoir. Lift the water reservoir up and away from the brewer to reveal the serial number.
K920
Understood
To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds. When flashing, press the brew button to start the descaling process. Once the brew is complete, pour the hot liquid into the sink.
It is now brewing
Okay, please let me know if that has fixed your issue.
Do I need to do it 3 times
No
It should be done after the first try.
My dealing solution says to repeat the brewing 3 times
Okay.
In that case you may do it 3 times to make it is descaled.
Will the descale readout disappear
Yes. It should.
I have unplugged the Keurig & plugged back in & the fescale readout is still on
Got it.
I came off. Thank you
All good now?
Yes
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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