Updated: March 26, 2023
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by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

I'm changing to a new computer.

I previously bought Office Home & Student 2016 for PC

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Did you log in to your Microsoft account?

Customer Replay


Did you download Office on your computer?


Customer Replay

I have been searching for that version without success. I don't see my previous purchase listed in my microsoft account although I do have an email receipt and Product key in my email associated with the account

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Please try these steps:

  1. Go to your Microsoft account dashboard and if you're not already signed in, select Sign in. --> account.microsoft.com
  2. Sign in with the Microsoft account you associated with this version of Office​​​​​​​.
  3. From the top of the page, select Services and subscriptions and on that page find the Office​​​​​​​ product you want to install and select Install.
Customer Replay

downloading now

Let me know when it is done and if you have any difficulties with further setup :)

Customer Replay

Its just finished
How to enter the Product key?
Will it still work on my old computer as well?

Here's how to view your product key in the Microsoft Store:

  1. Go to www.microsoftstore.com. In the upper right-hand corner, select Sign in and enter the user ID and password you used to buy Office.
  2. After you sign in, select your name in the upper right-hand corner, and then select Order History.
  3. Locate the Office one-time purchase or individual Office app, and then select Install Office to view your product key (this doesn't actually install Office). Note that this product key won't match the product key shown in the Microsoft account, Services & subscriptions page. This is normal.
    But you may also see an option to sign in to your Microsoft account instead of entering the product key
Customer Replay

Not fully clear what to do

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First, may I ask you to send me a screenshot of what the screen where it asks for Product key?

Customer Replay

where do I find that screen

You said that it asks for a product key so just send me the screenshot of this

Customer Replay

no, I said I have a product key

Oh, I'm sorry

Customer Replay

do I need it or will it work automatically now Ive downloeaded it

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Yes, it should work without the product key. You will just need to sign to your account

Customer Replay

didnt I already do that inorder to install it?

You signed in on the website but you also need to do it now in the app. But you might be automatically logged in.
Did you open the Office?

Customer Replay

Yes, I tries word and it worked. I assume all of them work now forever?

Yes! 😊
If you bought it as a one-time purchase but not as a subscription

Customer Replay

Yes one time purchase. And the version on my old computer will keep working as well?

Yes, you can install Microsoft Office 2016 on multiple computers :)

Customer Replay

ok thanks.
Windows defender is free correct?
And is the best?

Yes, it is free and a good tool

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