Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Did you log in to your Microsoft account?
Yes
Did you download Office on your computer?
I have been searching for that version without success. I don't see my previous purchase listed in my microsoft account although I do have an email receipt and Product key in my email associated with the account
Understood
Please try these steps:
downloading now
Let me know when it is done and if you have any difficulties with further setup :)
Its just finished
How to enter the Product key?
Will it still work on my old computer as well?
Yes
Here's how to view your product key in the Microsoft Store:
Not fully clear what to do
First, may I ask you to send me a screenshot of what the screen where it asks for Product key?
where do I find that screen
You said that it asks for a product key so just send me the screenshot of this
no, I said I have a product key
Oh, I'm sorry
do I need it or will it work automatically now Ive downloeaded it
Yes, it should work without the product key. You will just need to sign to your account
didnt I already do that inorder to install it?
You signed in on the website but you also need to do it now in the app. But you might be automatically logged in.
Did you open the Office?
Yes, I tries word and it worked. I assume all of them work now forever?
Yes! 😊
If you bought it as a one-time purchase but not as a subscription
Yes one time purchase. And the version on my old computer will keep working as well?
Yes, you can install Microsoft Office 2016 on multiple computers :)
ok thanks.
Windows defender is free correct?
And is the best?
Yes, it is free and a good tool
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