Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Did you log in to your Microsoft account?
Did you log in to your Microsoft account?
Customer Reply
Yes
Did you download Office on your computer?
Customer Reply
I have been searching for that version without success. I don't see my previous purchase listed in my microsoft account although I do have an email receipt and Product key in my email associated with the account
Understood
Please try these steps:
1. Go to your Microsoft account dashboard and if you're not already signed in, select Sign in. --> account.microsoft.com
2. Sign in with the Microsoft account you associated with this version of Office.
3. From the top of the page, select Services and subscriptions and on that page find the Office product you want to install and select Install.
Please try these steps:
1. Go to your Microsoft account dashboard and if you're not already signed in, select Sign in. --> account.microsoft.com
2. Sign in with the Microsoft account you associated with this version of Office.
3. From the top of the page, select Services and subscriptions and on that page find the Office product you want to install and select Install.
Customer Reply
downloading now
Let me know when it is done and if you have any difficulties with further setup :)
Customer Reply
Its just finished
How to enter the Product key?
Will it still work on my old computer as well?
How to enter the Product key?
Will it still work on my old computer as well?
Yes
Here's how to view your product key in the Microsoft Store:
1. Go to www.microsoftstore.com. In the upper right-hand corner, select Sign in and enter the user ID and password you used to buy Office.
2. After you sign in, select your name in the upper right-hand corner, and then select Order History.
3. Locate the Office one-time purchase or individual Office app, and then select Install Office to view your product key (this doesn't actually install Office). Note that this product key won't match the product key shown in the Microsoft account, Services & subscriptions page. This is normal.
But you may also see an option to sign in to your Microsoft account instead of entering the product key
Here's how to view your product key in the Microsoft Store:
1. Go to www.microsoftstore.com. In the upper right-hand corner, select Sign in and enter the user ID and password you used to buy Office.
2. After you sign in, select your name in the upper right-hand corner, and then select Order History.
3. Locate the Office one-time purchase or individual Office app, and then select Install Office to view your product key (this doesn't actually install Office). Note that this product key won't match the product key shown in the Microsoft account, Services & subscriptions page. This is normal.
But you may also see an option to sign in to your Microsoft account instead of entering the product key
Customer Reply
Not fully clear what to do
First, may I ask you to send me a screenshot of what the screen where it asks for Product key?
Customer Reply
where do I find that screen
You said that it asks for a product key so just send me the screenshot of this
Customer Reply
no, I said I have a product key
Oh, I'm sorry
Customer Reply
do I need it or will it work automatically now Ive downloeaded it
Yes, it should work without the product key. You will just need to sign to your account
Customer Reply
didnt I already do that inorder to install it?
You signed in on the website but you also need to do it now in the app. But you might be automatically logged in.
Did you open the Office?
Did you open the Office?
Customer Reply
Yes, I tries word and it worked. I assume all of them work now forever?
Yes! 😊
If you bought it as a one-time purchase but not as a subscription
If you bought it as a one-time purchase but not as a subscription
Customer Reply
Yes one time purchase. And the version on my old computer will keep working as well?
Yes, you can install Microsoft Office 2016 on multiple computers :)
Customer Reply
ok thanks.
Windows defender is free correct?
And is the best?
Windows defender is free correct?
And is the best?
Yes, it is free and a good tool
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