Updated: March 17, 2023
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by Viktoriia Yushkevych
Tech Expert & Writer
375 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I paid for a Zoom pro package but my meeting cut off after 40 minutes

I need that fixed

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Let us try to activate it together:

Customer Replay


  1. Sign in to the Zoom web portal. https://zoom.us/signin

In the navigation panel, click Account Management, then Billing.

  1. In the Current Plans tab, click Upgrade Account.
  2. In the box of the plan you want to purchase, click Upgrade.
Customer Replay

Will I be billed again? I already paid for the upgrade.===

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Do you have this option active now?

Customer Replay

This is frustrating. I need a fix for my problem, not more pages to join, charges to pay and stuff to fill out. I paid for pro. I just want what I paid for without this run a round.

I understand.
Was your payment accepted?

Customer Replay

Give me one minute to check with my bank.

Customer Replay

That may be the problem, I dont see a payment to zoom listed. I will try again to do the upgrade. Thank you.

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