Updated: March 17, 2023
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by Sofiia Tsiunyk
Tech Expert & Writer
428 resolved issues

I need to access my outlook email address

I have been using *****@outlook.com as my email address. Now, when I tried to get my email , my old email *****@msn.com shows up. I thought I had cancelled it

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
You want to access your outlook email address, correct?


Customer Replay

I am really stressed out. I'm 79, not a computer person. I need access to my email

I understand
I'm going to help you out!

Customer Replay

If I could only verbally explain my situation

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Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.

Customer Replay

It's complicated, good luck

Customer Replay

Where do we begin?

Could you please tell me wich email address you want to access?

Customer Replay


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Please go to login.microsoftonline.com and paste your email address

Customer Replay

It's my current email address

So you are now entered your outlook account?

Customer Replay

Yes. My only question is when I logon like all ways, will Microsoft Edge and Outlook still have my current email
Answer to your previous question is yes.

Let me see

Customer Replay

i just checked, all is good

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Is there anything else I can do for you today?

Customer Replay

I must thank you from the deepest recesses of my heart. Thank you so such!!!

You're welcome!
I am so pleased to see your issue got resolved!

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