Hello, thank you for using Howly, I'll be happy to help you out!
May I ask your name?
My name is *****
Hi *****! Nice to meet you!
What we will do with your payment method is updating card or deleting it and re-adding it in your account.
Please follow the next steps:
Ok did that
On which step are you?
Did all that still won't
Please let me know if the changes were saved?
Thank you. I'm going to try again
Maybe you can even delete a card?
And then add again?
For us to be sure we have done everything that is needed at this step.
It says I can remove this card right now cause I ow
Because I owe a back fee..? I've tried paying it all through Jan and they are supposed to take it off but never did. This is crazy
You see, I am checking the instructions now. A credit card cannot be removed while on an active membership, so basically we are in loop right now. Let me dive deeper!
Ah don't worry about it. Once I get the card it will be fixed!!
Thank you so much, *****! Stay safe!
Please feel free to contact us at any time. We'll be happy to help you.
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