Updated: March 17, 2023
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by Bohdan Kozachuk
Tech Expert & Writer
613 resolved issues

I need my credit card to go through on this Xbox game pass account so I can play my games

Xbox / Microsoft won't take the same card i'm using now because they tried to take my ultimate game pass payment on the 31st of Dec for Jan payment and I get paid on the 1st of every month

Hello, thank you for using Howly, I'll be happy to help you out!
May I ask your name?

Customer Replay

My name is *****

Hi *****! Nice to meet you!
What we will do with your payment method is updating card or deleting it and re-adding it in your account.
Please follow the next steps:

  1. Sign in to the Microsoft account you want to update (Microsoft account)
  2. Go to Payment & billing and select Payment options. You can add or edit payment methods from here.
  3. Under Payment methods, you can Add a new payment method, View or edit card, or Remove card.
  4. Enter your updated info, and select Save.
Customer Replay

Ok did that

On which step are you?

Customer Replay

Did all that still won't

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Please let me know if the changes were saved?

Customer Replay

Thank you. I'm going to try again

Maybe you can even delete a card?
And then add again?
For us to be sure we have done everything that is needed at this step.

Customer Replay

It says I can remove this card right now cause I ow
Because I owe a back fee..? I've tried paying it all through Jan and they are supposed to take it off but never did. This is crazy

You see, I am checking the instructions now. A credit card cannot be removed while on an active membership, so basically we are in loop right now. Let me dive deeper!

Customer Replay

Ah don't worry about it. Once I get the card it will be fixed!!

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Thank you so much, *****! Stay safe!
Please feel free to contact us at any time. We'll be happy to help you.

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