Updated: March 17, 2023
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by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

I need help with a refund on xbox

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
You can manage returns, exchanges, and more on the Order history page.
To request a return or exchange: Sign in to Order history, and then select Refund information.
f you don't see Refund information, your item may not be eligible for a return.

Customer Replay

But see the thing is, is that I bout a game twice as a gift on Xbox


I would like to refund one of them

The recipient can’t return or exchange the gift code. But they can ask you to return the item for a refund.
Even in this case, you can follow these steps:

  1. Sign in to Order history - https://account.microsoft.com/billing/orders
  2. Select Refund information. If you don’t see Refund information, your item may not be eligible for a
  3. Follow the instructions on the screen to get a prepaid shipping label for the return. If you can't get a prepaid shipping label for the return, contact support.

Microsoft / Xbox policy only allows one digital refund per Xbox account per calendar year.
You must request a refund for an unredeemed code within 14 days of making the purchase. If the code has been redeemed, we’re unable to process a refund, even if it’s within 14 days of purchase. For more info, see:

Customer Replay

Thank u so much

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You're welcome!
Is there anything else I can do for you today?

Customer Replay

Wait so the person who has the code can refund it? Right

No, only you can return the item for a refund

Customer Replay


The recipient can’t return or exchange the gift code.

Customer Replay

Oh alright 🙁
Thank u

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Not at all
Do you have any additional questions I can help you with?

Customer Replay


Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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