Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
You can manage returns, exchanges, and more on the Order history page.
To request a return or exchange: Sign in to Order history, and then select Refund information.
f you don't see Refund information, your item may not be eligible for a return.
https://account.microsoft.com/billing/orders
You can manage returns, exchanges, and more on the Order history page.
To request a return or exchange: Sign in to Order history, and then select Refund information.
f you don't see Refund information, your item may not be eligible for a return.
https://account.microsoft.com/billing/orders
Customer Reply
But see the thing is, is that I bout a game twice as a gift on Xbox
I would like to refund one of them
I would like to refund one of them
The recipient can’t return or exchange the gift code. But they can ask you to return the item for a refund.
Even in this case, you can follow these steps:
1. Sign in to Order history - https://account.microsoft.com/billing/orders
2. Select Refund information. If you don’t see Refund information, your item may not be eligible for a
return.
3. Follow the instructions on the screen to get a prepaid shipping label for the return. If you can't get a prepaid shipping label for the return, contact support.
Microsoft / Xbox policy only allows one digital refund per Xbox account per calendar year.
You must request a refund for an unredeemed code within 14 days of making the purchase. If the code has been redeemed, we’re unable to process a refund, even if it’s within 14 days of purchase. For more info, see:
Even in this case, you can follow these steps:
1. Sign in to Order history - https://account.microsoft.com/billing/orders
2. Select Refund information. If you don’t see Refund information, your item may not be eligible for a
return.
3. Follow the instructions on the screen to get a prepaid shipping label for the return. If you can't get a prepaid shipping label for the return, contact support.
Microsoft / Xbox policy only allows one digital refund per Xbox account per calendar year.
You must request a refund for an unredeemed code within 14 days of making the purchase. If the code has been redeemed, we’re unable to process a refund, even if it’s within 14 days of purchase. For more info, see:
Customer Reply
Thank u so much
You're welcome!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
Wait so the person who has the code can refund it? Right
No, only you can return the item for a refund
Customer Reply
uh
The recipient can’t return or exchange the gift code.
Customer Reply
Oh alright 🙁
Thank u
Thank u
Not at all
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
No
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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