Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Just to clarify, your bread machine is working fine and you want to add time to it?
Just to clarify, your bread machine is working fine and you want to add time to it?
Customer Reply
how do I manually add the 10 minutes when I first use the machine
Got it, could you tell me the exact model of your KNS?
Customer Reply
first time using it and manual said to add butter to bread pan and run 10 minutes
Understood, thanks for clarifying that
Customer Reply
MBF-004
Thanks a lot.
Just to clarify, could you locate the "+" and "-" buttons?
Just to clarify, could you locate the "+" and "-" buttons?
Customer Reply
yes
And is the KNS turned on?
Customer Reply
but only goes to1:00 then loops back
Does not go beyond 1:00
Does not go beyond 1:00
Just to clarify once again, your KNS is in mode 14 bake, correct?
Customer Reply
KBS model MBF-004 is mode 14 bake
but 3:11 showed up as time and I need to change it to 10 minutes
but 3:11 showed up as time and I need to change it to 10 minutes
You see 3:11 on the timer right now?
Customer Reply
i tried to change it so it now shows 1:00
Got it, thanks for clarifying that. Please, try to start your baker now and wait for a minute
Customer Reply
Yes one minute and hit start
Yes, that is correct
Customer Reply
Doesn’t seem to be doing anything
how will I know if it started
how will I know if it started
You should see the timer to count down
Could you please unplug the baker from the outlet for a minute and plug it back in?
Could you please unplug the baker from the outlet for a minute and plug it back in?
Customer Reply
okay I do smell the smoke slightly
Understood, and does it come from the baker itself?
Customer Reply
I smell it from behind the baker
just under the hinge
snd the timer is counting down now
just under the hinge
snd the timer is counting down now
Got it. No worries, that's a normal phenomenon, it's caused by the high-temperature oxidation of the protective film on the heat tube
Just to clarify, you haven't plugged out the baker, correct?
Just to clarify, you haven't plugged out the baker, correct?
Customer Reply
correct when I went to unplug it I then smelled the smoke
Understood. For now, let's wait until the timer reaches 0:00
Customer Reply
so it reads 0:58 now
Oh, just to clarify, was it 01:00 or 00:10?
Customer Reply
so is the 0: hours then 00 minutes
it was originally 1:00
so does the one means hours
it was originally 1:00
so does the one means hours
Thanks for clarifying that. It seems like we launched the baker for an hour :) Please, when the timer reaches 00:50, press and hold the "START/STOP Pause" button for 3 seconds
After that, please, unplug the power cord and wait until the baker totally cools down
After that, please, unplug the power cord and wait until the baker totally cools down
Customer Reply
got it. So it should have been 0:10. When I hit start
Yes, that is correct, I'm sorry for misreading it :)
Customer Reply
Okay just held the button for three seconds
now shows the 3:11 again
now shows the 3:11 again
Got it, has the baker stopped?
Customer Reply
seems like it no more smoke
Understood. Please, unplug the power from your baker and let it totally cool down. After that, please, clean it and it'll be ready for use
Customer Reply
Great thank you so much
Is there anything else I can do for you today?
Customer Reply
no I can’t wait to bake bread tomorrow. Have a wonderful weekend
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Customer Reply
thank you
:)
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