Created: November 17, 2022

I have problems cancelling my Nortons account

Going in circles!
Last Edit: November 17, 2022
Jolene Haston
Jolene Haston Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jolene Haston
Jolene Haston Tech Expert & Writer
Nice to meet you, *****!
What problems do you have when you try to delete your account?
Customer Reply
Trying to get a refund. Just too much hassle setting everything up. Just want to cancel but even that’s hard
Jolene Haston
Jolene Haston Tech Expert & Writer
Sign in to your Norton account.

On the My Account page, located either next to or below the subscription for which you want to cancel the renewal and the renewal charges, click Cancel Subscription Renewal.
Confirm your cancellation.
Customer Reply
That’s the other problem. Cmy password twice & still unable to access the account.
I meant to say Ive reset my password twice & still can’t access my account - it’s a new account. Very frustrating.
I also can’t use the App as it defaults to Free Trial!!
Jolene Haston
Jolene Haston Tech Expert & Writer
You are not able to log in to your Norton account, am I correct?
Customer Reply
correct
Jolene Haston
Jolene Haston Tech Expert & Writer
What email address is linked to Norton account?
Customer Reply
 *****@gmail.com
Jolene Haston
Jolene Haston Tech Expert & Writer
Thank you
I am checking
Please try resetting the password following the next link: https://login.norton.com/sso/embedded/forgetPassword
Customer Reply
Managed to access account and cancel. Thanks.
Jolene Haston
Jolene Haston Tech Expert & Writer
No problem. Please feel free to contact us at any time. We'll be happy to help you.
Customer Reply
Thanks
Jolene Haston
Jolene Haston Tech Expert & Writer
Anytime