Updated: April 03, 2023
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by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

I have problems cancelling my Nortons account

Going in circles!

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What problems do you have when you try to delete your account?

Customer Replay

Trying to get a refund. Just too much hassle setting everything up. Just want to cancel but even that’s hard

Sign in to your Norton account.


On the My Account page, located either next to or below the subscription for which you want to cancel the renewal and the renewal charges, click Cancel Subscription Renewal.
Confirm your cancellation.

Customer Replay

That’s the other problem. Cmy password twice & still unable to access the account.
I meant to say Ive reset my password twice & still can’t access my account - it’s a new account. Very frustrating.
I also can’t use the App as it defaults to Free Trial!!
You are not able to log in to your Norton account, am I correct?
What email address is linked to Norton account?
Thank you
I am checking
Please try resetting the password following the next link: https://login.norton.com/sso/embedded/forgetPassword
Managed to access account and cancel. Thanks.
No problem. Please feel free to contact us at any time. We'll be happy to help you.

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