Updated: March 20, 2023
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by Jahed Torres
Tech Expert & Writer
832 resolved issues

I have a new Nest Wifi thermostat and i need help setting it up

author

Hello, thank you for using Howly.
Could you tell me please, do you have a Nest app?

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Customer Replay

Yes on my Google home app on my iphone 13

author

Understood.
Could you tell me please, did add your thermostat to an account to control it from your phone?

Customer Replay

only downloaded goole app to my phone

author

Got it, *****.
Did install your thermostat on the wall already?

Customer Replay

yes had a professional install on wall but he d[dn't know how to do smart features on phone,

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author

Great, in this case, let's move to the next steps.
You’ll need to be able to touch your thermostat to add it to your account in the Home app. This means that you won’t be able to add it remotely. After you’ve added your thermostat to the app, you can control it remotely when you’re away from home.
Scan the QR code on the back of the display or manually enter the code.

  1. Open the Home app Google Home app.
  2. In the upper left corner, tap Add Add and then Set up device plus and then New devices and then Choose a home.
  3. The app will search for devices that you can add. If it doesn't find your thermostat, select it from the list.
Customer Replay

I don;t the left corner , tap Add,ADD

author

You don't see the "+" upper left corner?

Customer Replay

No

author

In the upper left corner, tap Add "+" ------> Set up device + -----> New devices and then Choose a home.
Could you please, send me a screenshot of when you open the Home app?

Customer Replay

Ian sorry don;t know how to do that

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author

To create a screenshot on iPhone with Face ID please press the Side button and the Volume up button at the same time.
If you have a model with Touch ID and Side button then press the Side button and the Home button at the same time.
Quickly release both buttons after.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.

Customer Replay

I think I was on the wrong place
I was not on the goggle home page I have put in the thermostat code and am at page that says let set up your nest thermostat
should I press next?

author

Yes, that is correct.

Customer Replay

so I am at step 4 what do I do bow?

author

Could you tell me please, what you see now on your screen?

Customer Replay

left corner says already installed

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author

Did the Home app walk you through installation?
Did you see the installation in the photo below?

image

Customer Replay

I had a heating and air tech install it last week should I PRESS ALREADY INSTALLED?

Customer Replay

already had all that done on step 4 connecting thermostat to wifi

author

Understood.
Your Home app will look for Wi-Fi networks for you to choose from. Pick one to connect to and continue customizing your thermostat.

  1. Add a home address for the Home app to use to know if you are home or away.
  2. Tell the Home app where in the home the thermostat is located. This will be used for device organization and voice commands.
  3. You can create some settings to save energy by scheduling temperatures for each part of your day.
    Set your temperature presets that you can use anytime.
    Create a schedule for these presets to activate in your home.
    Home/Away Assist could be turned on to use Eco temperatures when the Away routine starts and return to your scheduled temperatures when the Home routine starts.

Please let me know when you're done with that.

Customer Replay

I am stuck on a page asking for my wiring types

author

Please now, Turn off power at the circuit breaker.
Remove the cover from your existing thermostat and take a photo of the wiring for later reference.
Please note: If your existing thermostat is labeled 120 V or 240 V, has stranded wires, or has thick wires with wire nuts, your system is high voltage and not compatible.

Customer Replay

I have a battery operated Nest no wires were used in installation

author

Got it, *****.
Could you go back to your Hope App and make a screenshot for me, please?

Customer Replay

I took a picture and put in the wire colors now it is telling ,r to stay close to thermostat for rest of set up I am moving my lap top to hallway

author

Great work!
What do you see on the Home App screen right now?

Customer Replay

it is connecting to the wifi

author

Please let me know when Home App will connect to the WiFi.

Customer Replay

it is trying to connect
connected

author

Awesome!

Customer Replay

finishing up

author

Now configure your thermostat.

  1. Add a home address for the Home app to use to know if you are home or away.
  2. Tell the Home app where in the home the thermostat is located. This will be used for device organization and voice commands.
  3. You can create some settings to save energy by scheduling temperatures for each part of your day.
Customer Replay

I am set up THAK YOU SO MUCH!! Won't freeze tonight

author

Great work, *****!
You're welcome!
Is there anything else I can do for you today?

Customer Replay

no thanks

author

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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Our expert Jahed is online and ready to resolve your issues
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