Hello, thank you for using Howly.
Could you tell me please, do you have a Nest app?
Yes on my Google home app on my iphone 13
Understood.
Could you tell me please, did add your thermostat to an account to control it from your phone?
only downloaded goole app to my phone
Got it, *****.
Did install your thermostat on the wall already?
yes had a professional install on wall but he d[dn't know how to do smart features on phone,
Great, in this case, let's move to the next steps.
You’ll need to be able to touch your thermostat to add it to your account in the Home app. This means that you won’t be able to add it remotely. After you’ve added your thermostat to the app, you can control it remotely when you’re away from home.
Scan the QR code on the back of the display or manually enter the code.
I don;t the left corner , tap Add,ADD
You don't see the "+" upper left corner?
No
In the upper left corner, tap Add "+" ------> Set up device + -----> New devices and then Choose a home.
Could you please, send me a screenshot of when you open the Home app?
Ian sorry don;t know how to do that
To create a screenshot on iPhone with Face ID please press the Side button and the Volume up button at the same time.
If you have a model with Touch ID and Side button then press the Side button and the Home button at the same time.
Quickly release both buttons after.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
I think I was on the wrong place
I was not on the goggle home page I have put in the thermostat code and am at page that says let set up your nest thermostat
should I press next?
Yes, that is correct.
so I am at step 4 what do I do bow?
Could you tell me please, what you see now on your screen?
left corner says already installed
Did the Home app walk you through installation?
Did you see the installation in the photo below?
I had a heating and air tech install it last week should I PRESS ALREADY INSTALLED?
already had all that done on step 4 connecting thermostat to wifi
Understood.
Your Home app will look for Wi-Fi networks for you to choose from. Pick one to connect to and continue customizing your thermostat.
Please let me know when you're done with that.
I am stuck on a page asking for my wiring types
Please now, Turn off power at the circuit breaker.
Remove the cover from your existing thermostat and take a photo of the wiring for later reference.
Please note: If your existing thermostat is labeled 120 V or 240 V, has stranded wires, or has thick wires with wire nuts, your system is high voltage and not compatible.
I have a battery operated Nest no wires were used in installation
Got it, *****.
Could you go back to your Hope App and make a screenshot for me, please?
I took a picture and put in the wire colors now it is telling ,r to stay close to thermostat for rest of set up I am moving my lap top to hallway
Great work!
What do you see on the Home App screen right now?
it is connecting to the wifi
Please let me know when Home App will connect to the WiFi.
it is trying to connect
connected
Awesome!
finishing up
Now configure your thermostat.
I am set up THAK YOU SO MUCH!! Won't freeze tonight
Great work, *****!
You're welcome!
Is there anything else I can do for you today?
no thanks
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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