Updated: May 15, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

I have a Hotpoint Dishwasher HIC 3B19 C UK

it is just over 1 year old and suddenly it is not filling with water. I have checked the inlet hose which appears okay. The display screen does not provide any error codes and the On/Off LED is not flashing. It does not appear to be ging thrugh a wash cycle.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
There are several reasons why your dishwasher may not be filling with water. An incorrectly positioned drain hose, open or unlatched door, shut off water supply or obstructed overfill protection float may be responsible.
First, please try unplugging your dishwasher and restarting.


Customer Replay

Have tried that a few times. Also, I have cchecked things such as inlet water hose, door correctly shut, Rinse aid compartment door correctly shut.

  1. Check the solenoid valve flow meter for any signs of damage.
  2. Remove the fill hose.
  3. Carefully remove the small filter from the inside of the valve or the hose seal filter if fitted and inspect for blockages. If the filter is clear, the solenoid valve is likely to need replacing.

In order for your dishwasher to fill, the water supply valve must be turned to the open position. Locate your kitchen’s water supply and twist the valve open as needed to allow water to flow freely through the water supply line and into the unit.

Customer Replay

Just making some notes on those. The mains water supply and the diversion valve are all fully open.

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Customer Replay

I didn't notice any problems, ie dicolouration or physical damage to the solenoid valve.

Have you tried to remove the small filter from the inside of the valve or the hose seal filter if fitted and inspect for blockages?

Customer Replay

I have not tried that. The inlet hose I removed and connected straiht to a tap and watr flowed through with not problems. I haven't tried removing the flter in the valve though
Excuse the writing, some of my computer keys are a bit tempermental!

If possible, please try.

Customer Replay

I will need to find time to do that.

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Sure. You can back to our chat anytime.

Customer Replay

I am currently at work so will not be able to try until later.

Please feel free to contact us at any time. We'll be happy to help you.

Customer Replay

Many thanks for your help. If, by chance, the filter is clear, is it likely the inlet valve is faulty?

It is possible, if you do not notice any external problems, the problem may be internal. In this case, you will need to contact the master directly.

Customer Replay

okay. Again, thank you for you support.

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I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

Not at this time. I will be in touch as things progress if necessary.

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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